Eyecandys has a rating of 3.4 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service, and free shipping. Eyecandys ranks 16th among Contact Lenses sites.
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The good reviews on their site convinced me to get their Toric coloured lenses. When I wore it, my vision is blur. Nothing close to normal Toric lenses that I'm wearing. Furthermore, my right eye got infected and was sore for a few days. I tried to write a bad review on their site but it was never approved (this is why they only get good reviews). So I wasted almost $100 in my own currency for the $#*!ty lenses.
I ordered over 180 usd worth of contacts, a friend recommended the site to me. I ordered early october 2023, waited for over a month for my products to arrive because they said it could arrive in multiple boxes and take long. But only one came. When I emailed, all they did was send a tracking link, which only showed the one item. I already knew about it so I asked about my other items, still they couldn't help so I asked for a refund. They didn't bother to reply. Luckily I paid through paypal, reported it to paypal mid December and they were able to sort it out for me, but the refund came early January 2024.
The order didn't arrive - they claimed that they got the package back (but I never even received a sending reference) and want me to pay more money for th3 lenses plus again the Post fee. Plus they don't answer my Emails. $#*!ing SCAM!
DO NOT trust them with your money. I purchased $80 worth of lenses that were listed for sale, when they were not. I was SCAMMED. Last month, Jessica told me they'd refunded the money and I still have not received it. I have emailed them three times with no response, just like another reviewer on here. Other reviews make this place seem friendly and trustworthy, but if there is a problem with your sale that requires a refund, Eyecandys will not help you.
Tip for consumers:
Don't expect a refund, even if they offer one. Take store credit instead.
Products used:
None; they never sent me anything.
I ordered 60€ worth of lenses and payed for express delivery. It has been 10 days and they have not even been sent yet. I emailed them multiple times throughout the day, with absolutely no answer. I want a refund, but as this is legitimate theft and scam I don't think I will receive my money back. Will report
I ordered several contacts. I'm a repeat customer. No response until I reached out saying I'm filing a claim. Instead of sending remaining order. They are saying full refund, but nothing. Now it's not showing on the venue I ordered on I'm filing a claim with PayPal & my bank. Be careful sending money for a product that won't deliver.
Tip for consumers:
Never received refund, never received product at this date and time.
Poor customer service. I sent multiple emails, no answers. Took more than 1 month for me to receive the order.
The good reviews on their site convinced me to get their Toric coloured lenses. When I wore it, my vision is blur. Nothing close to normal Toric lenses that I'm wearing. Furthermore, my right eye got infected and was sore for a few days. I tried to write a bad review on their site but it was never approved (this is why they only get good reviews). So I wasted almost $100 in my own currency for the $#*!ty lenses.
Products used:
Contact lenses
I ordered around $90 worth of contacts and all of them were super dry and uncomfortable (even the clear contact ones I got)… I would have been fine with that but the owner will deliberately HIDE any negative reviews that isn't five stars. It's DISHONEST AF and had I known that I would have never brought from this place in the beginning. THE OWNER WILL STOP RESPONDING IF YOU WRITE ANYTHING OTHER THAN A COMPLIMENT. WORST CUSTOMER SERVICE EVER.
I was skeptical due to some bad reviews, so I placed a small order about a week ago, paid for early shipping. The customer service now informed me that it takes 5-10 (most likely 10) days to process orders. So i'm still waiting, for my order to even be processed which doesn't make sense because my account was charged, hence sounds like it was processed... *3 weeks later* my package came! If you don't care when it comes, I'd recommend. The contacts came in tact, overall I like them.
I love this site. I've ordered from eye candy's quite a few times. They have a huge variety of brands. I've been happy every single order. One thing though, the shipping. The cheapest one 7-10 working days, more like 15 or 20. The crazy expensive option that's like 20$, fast. Always get it early, in few days.
Tip for consumers:
Pay for the expensive shipping. Unless your not in a hurry to receive.
Products used:
Pink label I've ordered a lot. But I order whatever brand has color I like. Never had Any issues. Love everything I've ever gotten.
I ordered three pairs of contacts, two were great but one was very dry and uncomfortable. I posted an honest review for each. Now, I see that my negative review is gone (haven't checked if my positive reviews are gone) and also my account has been DELETED. I can't log in or reset my password, the account no longer exists. This company is so shady.
Do not use this website! The customer service is absolutely awful. I did not receive half of my order and it has been over 3 months. They refuse to give me a refund or store credit as they are "not responsible for any misdelivery". They also said if they receive the package back they will refund me minus the shipping cost. How is my pacakge getting lost for months my issue as a customer? How about you treat your customer right and provide basic compensation that any other company would.
I bought some contacts. I was debating, and I finally decided I would try them. I asked about return policy. She said it's 30 days. No thats not true. Also if you are ordering, you have to make sure you order two. Apparently they do not sell you the pair as one. Very unhappy!
Tip for consumers:
That they were refundable, like it says on their website. Also explain on the website, that you will need two to get the pair. If not you will be with just one contact.
Products used:
Contacts
Received the toric lens and never encountered in life that the lenses very bad quality. My eyes hurt badly and the vision is blur. This is obviously the prescriptions are wrongly given. The seller doesn't want to hold responsibility on this. Once I placed order, I'm not able to login to their website at all (even tried resetting password and email doesn't exist?!). Please be aware not to buy here! You won't know where they source their contact lenses. I couldn't even wear and USD54 just burn like that. Regret buying from this website.
I placed my order on March 24th and still haven't received my lenses as of June 10th. I have had some contact with their customer service and their initial response was that once the package is shipped it is out of their hands if it actually arrives to me. The package appeared lost and they said they'd send a replacement, but they've stopped replying to me. I'm disappointed. I was very patient because I expected some delays due to COVID19, but now that they've stopped replying I worry it is all a scam.
I ordered 6 pairs of prescription colored contacts from this site on Sept 23,2022. I got it on Oct 6,2022. So not too bad of a wait time. I have ordered from another Korean contacts website before and the shipping time I think is about the same.
What I like about the contacts I ordered is the the packaging-very careful packaging, each pair came with free contact lens holders (the other Korean contacts website I had ordered from did not come with extra contact lens holders) Each lens was wrapped neatly in a bubble wrap, it came with instructions on how to place them in your eyes, how to care for your lens, etc.
The colors that they offer is very unique and special. I loved all the colors I ordered-I ordered blue, grey, olive, hazel and toffee brown. They look very realistic and show up over my dark brown eyes.
I did contact customer service after about 5 days of ordering from them. I wanted to know when they were going to ship my order out. They responded in less than 5 hrs. They gave me a tracking number and it showed that they had apparently already shipped it out but for some reason I didn't get an email or maybe it got sent to my spam (idk)
I plan to order from them again. For those who are on the fence; I would recommend them. I had a great experience with them. P.S. If you are a USA customer-you need to submit a copy of your current contact subscription (this is pretty standard practice.) I hope this review helps
Products used:
color contact lens
I've ordered from this website many times over the years, usually for yearly lens. There were times where shipping took a lot longer than what was originally listed, and Jessica (customer service) wasn't that helpful. I've had a rare time where my lens showed up earlier than expected, so I think it just all depends on which warehouse your specific lens are coming from (Hong Kong, Korea, or the US). Most recently, I deviated from the typical GEO Medical brand that I get and decided to give another brand a try. Unfortunately, one of the lens came scratched/ripped, and I didn't know until it was in my eye and causing pain. I reached out to customer service, and Jessica told me she would send a replacement for that one lens. The replacement arrived a few days later, and this time, it was kind of loose in the eye. I've never had this issue before, and I didn't want to go through the trouble of asking for a replacement for the replacement, so I let it go and couldn't wear the contacts. I'm now ordering my usual GEO brand again, but in a new color this time, so fingers crossed that it works out fine. My only complaint this time is that they used to charge a few bucks for shipping that took 2-3 weeks, and now they only allowed me one shipping option by DHL Express for $25-34, which still took 2+ weeks. I've never been charged this much for shipping before in the past, so I'm not sure what's going on there. All in all, I'd say give them a try if you do your own research and rely on reviews. Try new brands or lens with little to no reviews at your own risk.
I'm very satisfied and surprised to have gotten my order in a week despite all that is going on. I ordered a lens I couldn't find on their site from Honey Color and the tracking hasn't even updated, by comparison. Inside my package I received a free pair of sample lenses they were kind enough to match to my high prescription! The products were as described and comfortable to wear.
Satisfied of the service provided. I kept inquiring with their team regarding my order and they always respond. I was assured that my order will reach, which it did. Great job!
First time buyer from them to replace my expired Geo Tri Color contacts. Shipping time was reasonable. HOWEVER, after opening the shipping package, I realized the colors of the replacement I bought from eye candy (see attached picture)
1. Colors are much fainter.
2. Slight pattern difference ( less detailed)
Not sure why they got really high rating. But these r fake. Even with the authentication sticker, which is easy to purchase / make.
When email their team, they did reply, but kept redirecting my inquiries and saying they r real. Even after I sent them picture of proof. Had to do a charge back on them. DONT BUY FROM THEM. Try another company and u will c the color difference.
Source: have been Geo Tri Color customer for past 4-5years.
Eyecandy's sells some solid, quality contact lenses, though it took quite the runaround to get them. The original ones I ordered were out of stock, so I agreed to switch to another product they recommended which again turned out to be out of stock. Their reason they gave was that their "stock fluctuates everyday." It took a few emails of back and forth to find other contacts I wanted but they didn't charge me the price differential as a courtesy so that was nice.
I like how they have free trackable shipping but the truth is that it did take a while (3 weeks) for the order to reach Canada. Product quality is okay.
If you need a rat hole to throw your money in this is it. 40 days out and still no product received. No response on getting a refund.
I don't understand the negative reviews about this company. I've been ordering from them since 2015. Sure some of my shipments have come late but I've gotten everything I paid for every time. The products are as described. They even offered to send new ones when I complained about some irritation issues.
I ordered 2 pairs for $96USD which was the promo. One pair would've been $76. One of them was good, I could see, fit well, kinda drying but bearable. The other pair was MESSED UP. I'm pretty sure they gave me the wrong prescription even though I ordered the same as the first pair. I tried flipping them (left to right), but it didn't work. I contacted them and they gave me a store credit after a week of back and forth messaging (I'm from Canada and they're from China so flipped time zones). But they gave me a COUPON CODE of $48 (NOT STORE CREDIT), half of the $96 which made sense. But the thing is, I can only use that coupon by itself. So I'd have a $48 coupon for a $76 item. Which as you can tell, doesn't cover it. They really thought I was stupid enough to think $48=$76. They then said they'd send a replacement pair but after mentioned they're unable to. After a long time I MEAN LONG, I emailed them July 22 and now it's August 25… they did not accommodate my needs. I was skeptical about ordering but now I understand why. DON'T BUY FROM THIS CRAPPY STORE! They also have fake people who respond to emails. Just buy from pinkyparadise or olens, a bit more expensive but at least you know it's legit instead of spending twice the amount for a broken pair (I chose to buy the cheaper ones which backfired cause now I'm paying more than twice the amount I would have at pinky paradise) I put the prices for two pairs of contact lenses below, one from eyecandy and the other from pinkyparadise. UNBELIEVABLE!
Tip for consumers:
DO NOT USE IT!!
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