EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I'm a returning EyeBuyDirect customer, having ordered two pairs of eyeglasses prior to making my recent order. This third order was so fast & convenient, and I love my new glasses. EyeBuyDirect does great work, the website is easy to navigate (be sure you have a current Rx to enter), and delivery is quicker than you imagine, at a fraction of the cost of getting eyeglasses through the eye doctor. I'll do it again when the need arises or when my prescription changes.
Arrived within days. Smart frame. My father is very happy with it
This has been a quick and easy experience. Love my new glasses!
Never disappoints. The perfect price. Will most likely order again
Ordering was very easy and the website was nice. Once my order was placed, shipping only took about two weeks. Glasses showed up exactly as described with the proper prescription. Cant be happier. Thanks again!
Items as described. Satisfied with this and previous purchases.
Good sturdy packaging, pleased with the glasses so far.
Ordered mine monday and got them thursday, very satisfied with the quickness of everything with this company!
Ordering process was very easy, good customer service, and I received the two pair of glasses I ordered quickly. Will definitely order again.
Nice glasses and wow what a fit. They fit spectacularly.
Fit great and look great! I have a wider face and got the wider fit and they look great!
Awesome product and so easy to order. Will be ordering again for sure.
I am very pleased with my glasses. Well made, excellent quality. Buying glasses online is always alittle sketchy to me, never know what your gonna get, but the glasses I recieved are just as good as glasses bought at an optometrist office. I also added the blue light blocking which I am pleased with as well!
Whole process was easy! Got my Ghani's within a week of ordering. Happy that we can also donate a pair.
Glasses are so cute and fit perfectly! Perfect prescription, too!
Satisfied with my order. Prices are excellent and affordable. Order is shipped quickly.
Easy to pick out frames. They look exactly as I expected.
Love all my new glasses, can't beat the price! I preferred 4 new pairs of glasses for under $100.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.