EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
The reason I keep going back to I buy direct is the outstanding selection and prompt delivery and no nonsense approach. Don't change a thing.
Glasses are made of good quality and I like having a tracking number to know when it arrives
I have always purchased my glasses from my eye doctor but truthfully was never happy with the style options available. After ordering from eyebuydirect i realized i'll never stray from this site again! I got two pairs of glasses for under $80 and they're GORGEOUS
I love all three of my glasses! They fit perfectly and look great!
I'd bought the Versus set a while back and loved them, until my dog cracked her head on me and the frame cracked (total fluke accident). I reordered them and they were shipped quickly.
Easy process to get the glasses, fast shipping & cute!
Received my glasses super fast and they were perfect. I've gotten so many compliments.
Much quicker than I expected and the glasses are awesome!
Easy to use. I loved that i could see them on me before i ordered them. And they arrived within a week.
Glad I could buy two pairs of glasses for much less than I'd be able to buy one pair at an office.
My glasses arrived exactly how I wanted them, and the prescription was perfect. Overall amazing experience!
My glasses were quickly shipped and are great quality, I have no complaints!
The glasses fit perfectly and I can see so much better, thank you
I received my glasses in and I am in love. The glasses are durable and are super cute for super cheap. Love them.
I was hesitant to order online, but my glasses are perfect and arrived so quickly! Such a great experience.
I didn't receive "gold" colored frames. The eyeglasses that I received instead were silver.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.