From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Repeat customer here for the great prices and great service
Amazing customer service and very comfortable glasses!
I initiated the return request before the 14-day mark. My return was granted but I was told to call in to get it finalized. I work during the day and am unable to call so I am being penalized because of your insufficient system for customer returns.
Very happy with my new eye glasses, To be honest, I'm impressed with your work. I recommend Eyebuydirect. Best eye glasses I ever have
I tried to reorder my glasses WITH A NEW PRESCRIPTION. They make it so difficult... I *guarantee* that their developers have never tried to order (or reorder) glasses. One of the worst user-interfaces that I've ever encountered.
I tried to reorder glasses with a new prescription and they made me jump through a couple dozen hoops. And why in the world would they make you click fifteen times to display each prescription? Why don't they have a "view all" feature?
More proof that their developers have never purchased glasses from their own website.
I don't care for your site's (or this survey's) user interface. There are WAY TOO MANY clicks required in order to make a purchase. And watch out if you want to reorder WITH A NEW PRESCRIPTION. Double the amount of clicks.
These made my eyes feel more comfortable than the pair I bought the same month at the eye doctor.
Good products and easy to order. Glasses came in a timely manner and fit well.
Always the best styles and great quality! It's always easy to shop since my prescription is saved.
I have been a member for some time now and in the last year the prices have been astronomical. It's not as affordable as it was even just last year. Please reconsider this
I always buy my glasses from Eye Buy Direct. Good company, reasonable prices, but I remember seeing better frames. I still like my frames but purchased a previous pair and they no longer have the same frames. My new frames are just as cool and I look good in them.
OVERALL BETTER THAN GOING TO THE STORE TO PICK OUT GLASSES, WILL DO IT AGAIN
My title says it all. The selection is great and my eyeglasses are high-quality and fit perfectly.
I was nervous and confused in putting my prescription and the customer service line made it super easy and quick.
Cute styles and great glasses. Shipping isn't too long. Will continue to use in the future
Pretty straightforward with great products and coupons. Lot of frames and lenses to pick from.
Cannot wear plastic frames as they place lenses too close to my eyes plus, I will only buy titanium. Since I have a very narrow bridge and narrow face these Nate frames were my sole option.
Lost while travelling
I was looking for a second set of glasses with darkening lenses to wear while driving and going in and outside in the summer. I found what I wanted at a good price and it was shipped promptly.
I bought these as a backup to my pair I ordered from my health care provider. These arrived sooner, were way less expensive, and are more comfortable than my original pair!
Out of many online glasses places, this is overall best for price and shipping. When shopping I wish it would tell you if it's in your cart or if bought in the past. When I review my order, it doesn't show which prescription was used. Also, I wish I could get some of my lenses lightly tinted, such as a light pink tint for my glasses that are pink frames. Many frames are similar and I wish there were more color options for a lot of frames.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members