The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Easy process! Super service! Easy heck out. Normally love my glasses
Thank you so much for providing this service - easy to order and quick delivery
Everything is always perfect,
My glasses are fantastic
I've been buying my glasses for I would say over 10 years and I am very satisfied with this method of buying
Eyebuydirect did not honour today the coupon code that was originally offered to me only a few days before I could place my order. Very annoying.
Eyebuydirect did not honour today the coupon code that was offered to me last week when I decided to make this purchase. Very annoying.
VERY QUICK AND EASY TO PICK OUT GLASSES! The process was also so easy and very convenient. Would definitely recommend it to my friends and family if they ever need prescription glasses
Beaucoup de choix de lunette dans le confort de notre foyer
Easy and user-friendly. Customer service was efficient as well.
Première visite on verra bien impossible de les portées voit en rond
Virtual try on feature is super convenient, pries are unmatched and designs are timeless. Thank you!
The experience so far has been easy, just hope they fit properly
I have purchased 2 other pairs from 2 different places and I can't wear either, for different reasons
I have bought a few pair of progressive lens glasses and have been very pleased with the purchase and with customer service, I recommend Eyebuydirect to my friends,
Good choices and directions with follow up. I appreciated the emails to make sure the order was correct.
So far so good. I will need to go to an optical place to ask for fitting help. I tried my best with the instructions but will do anyway.
This is my first time buying a product from you. It took a little time getting used to navigating your site. It will be easier next time. Thanks
I tried multiple times to purchase a different pair of glasses (Cumulo) after filtering for my perscription the website told me that I could purchase these, however when I input my perscription it says they cannot put in progressive lenses-the glasses I chose also did not give me any lense options except for the most expensive progressive lense and would not let me option clear lenses only transition-
Good selection, amazing prices. Best service online.
The only thing that was tricky was the prescription, once I worked that out, it was an awesome experience. I was able to figure out the fit that works best for me and got my first two pairs. One of said pairs did not quite fit my face, I contacted support and they got back to me in a quick manner and explained how everything would work, it took quite a while for them to be done, but I am in lovee.
The only thing that was tricky was the prescription, once I worked that out, it was an awesome experience. I will raise it higher once I get my first pair. It is easy to use, site wise. The photo view is also a cool touch, sometimes glitchy though.