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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great products, great customer service, and fast shipping.
Product isn't cut correctly, different slices, sloppy Chinese made product.
Had another product in the past take too long according to the actual said ship date.
Wrong item delivered. Fast and easy no hassle replacement.
Great price and quality and easy to order in the web. I saw this bumper in another jeep and I like it.
No problems………………………………………………………………………………………………)()(
I have ordered parts and starting to receive my items, we will see how it goes after that.
Online experience and payment was super easy. Received an email that it shipped the next day. Everytime I click on the links to see when I should project the arrival the link says the "page cannot be found" depending on how this shipping goes ill redo the review.
My previous order went very well, but took a little longer to receive.
I always think my experience with extreme terrain has been great.
I absolutely love extreme terrain they always have every part that I'm looking for and they have the best prices around I couldn't ask for a better place
Easy and user friendly, great customer service and support on anything you need!
Always find what I need for my Jeep and at great prices. Shipping is fast.
Spectacular. Prices are are cheaper an better quality than Amazon 100%
Guard and light not compatible with each other guard to small, light casing doesn't fit.
Hello John,
I'm sorry the item did not fit; I completely understand the frustration and how disappointing this must have been. If you are ever unsure about fitment, please reach out to our sales techs, as they are the experts and are here to answer all of your questions and assist with purchasing the correct and best items for your project! In the meantime, if you need anything else, please feel free to give us a shout.
Thank you,
Allison
Nice quality, everything I expected, will continue to purchase from you whenever I am looking for upgrades
Found what I was looking for and was able to have the site confirm it fit my Jeep. Price was good and there was a video explaining the installation which looks easy enough. I don't do a bunch of off-road just needed a way for my wife to climb in.
Great site had everything I needed all in one place at great prices everything arrived in a quick timely manner
The checkout and payment page display one price, then I was charged ~$30 more (a discount was apparently deleted). I contacted them about this and received no response. Apparently, they feel they can ignore requests about fraudulently charging customers. I will very obviously have to go through disputing the charge instead of handling this as it should be handled.
Hello Jim,
I located your account, and I sincerely apologize for the pricing difference you were charged. I cannot confirm what happened at checkout, but I do know that you reached out to us via email, and we responded by applying your military discount to the item. You then initiated a chargeback, which resulted in an account block with us. If you would prefer to work directly with us to resolve this matter, please email us at satisfaction@extremeterrain.com and include your order information, and we can assist you.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shawn,
I'm sorry that you seem to have received a defective Door Entry Guard. I understand your frustration with this. We can absolutely process a replacement since it sounds like you just received a poorly cut one from our supplier. If that is something you would be interested in, please feel free to let us know!
Allison