Extreme Tactical Dynamics has a rating of 2.9 stars from 10,112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Extreme Tactical Dynamics most frequently mention credit card, and phone number problems. Extreme Tactical Dynamics ranks 206th among Lighting sites.
This company does not typically respond to reviews
My shopping experience was pretty pleasant, a lot of websites try to push other items or even distract you from what your doing. It made it very convenient for me as a fire fighter to purchase emergency lights. Thank you for including videos of light patterns, it made shopping for the right one that much easier because i know what im getting. Can't wait to recieve my light bar and see it in person!
11/29/23: Light Bar Purchase from Extreme Tactical Dynamics for $404.96 via Credit Card. 1/8/24: Told to expect the item to become available in 1-2 weeks. 2/6/24: Messaged to check on status; a day later my message was replied to that it had been forwarded to a manager. I was never contacted by a manager to date. 2/12/24: Messaged ETD regarding my unanswered message from the previous week and told them I wanted to cancel the order and have a full refund and a credit memo to show this has happened. 2/28/24: Again messaged them regarding cancellation and full refund and asked who I need to speak to in order to get an answer. Received a message back saying that I need to speak to the accounting department. They gave me the wrong email for the department but I managed to get one to go through. Received an automated message back from them stating all stipulations. Called and tried looking for accounting department… apparently the accounting dept doesn't have a phone so was told by customer service to just keep blowing up their email. This is their resolution to the problem! Either way, orders returned/credited 30 days after the purchase date are only allowed "in store credit", which obviously I have no need for as orders don't get filled or shipped. This is been 3 months to the day!
11/29/23: Light Bar Purchase from Extreme Tactical Dynamics for $404.96 via Credit Card.
1/8/24: Told to expect the item to become available in 1-2 weeks.
2/6/24: Messaged to check on status; a day later my message was replied to that it had been forwarded to a manager. I was never contacted by a manager to date.
2/12/24: Messaged ETD regarding my unanswered message from the previous week and told them I wanted to cancel the order and have a full refund and a credit memo to show this has happened.
2/28/24: Again messaged them regarding cancellation and full refund and asked who I need to speak to in order to get an answer. Received a message back saying that I need to speak to the accounting department. They gave me the wrong email for the department but I managed to get one to go through. Received an automated message back from them stating all stipulations. Called and tried looking for accounting department… apparently the accounting dept doesn't have a phone so was told by customer service to just keep blowing up their email. This is their resolution to the problem! Either way, orders returned/credited 30 days after the purchase date are only allowed "in store credit", which obviously I have no need for as orders don't get filled or shipped.
This is been 3 months to the day!
Tip for consumers:
All you need to know is NOT to use it!! PERIOD!
Products used:
None, i never received anything!
ABSOLUTELY HORRIBLE! I placed an order and decided to cancel my order shortly after I placed it with plenty of this for this to honor my cancellation before they sent it. Not only did they not honor my cancellation, they still sent some items and only HALF of my entire order. Now they refuse to respond to any emails to give me a refund or send me the rest of my order. I will be contacting an attorney and pressing charges!
Tip for consumers:
Scam artist!!!
Products used:
Nothing!!
Good for the most part, a little more information on product mounting would be better, specifically magnetic vs permanent mounting.
You will never get your order and your money will never be seen again.,Look at all the negative comments and reviews!
Tip for consumers:
Ripoff Scam Artists
Products used:
Never received my order
Ordered a small LED Light Bar from this company and had not received it in over a month. Upon contacting Customer Service via email I received replies which were generic and informing me of their no cancellation policy. I finally reached customer service and was surprised by the confrontational attitude and lack of concern. I was informed to "wait and see" and their policy would not allow any returns for any reason. We cancelled through our credit card company. My company is a large manufacturing company in SC and deal with hundreds of vendors. This is absolutely the worst purchasing experience we have incurred. AVOID at all cost.
Tip for consumers:
NO
Products used:
Purchase from Amazon
Extreme Tactical Dynamics was contacted to purchase 4 LED strobe lights via their web
Site. It took several mailings to get the order squared away and too much effort. Lights
Where not available or in stock, this is understandable. Once the new order and credits
Was generated after selecting what was available and confirmed with them the package
Was received. Problem is 2 out of 4 lights are not correct. Attempts to get a shipping
Label to return items create more work and frustration than I'm willing to move forward
With. They sent the wrong items, send a return slip and send what was ordered. Should
Be a simple process. The form they send out for exchange involves picture uploading,
Time frames, return fees, shipping cost, several signatures of acknowledgments its more work than I'm willing to move forward with. No one answers a phone and mailings will go unanswered. I'll get lights from another vendor and not return to ETD for future needs.
Products used:
Received 4 lights < I'll use two and leave 2 unused. LED lights. Ordering what I need from other source.
Ordered from this place. Wrong lights were shipped. I tried contacting these people but could not get a response. Then went back and read the Google reviews and realized this place is a scam. Go read them first and do yourself a favor. Buyer beware. This place will steal your money too. Cannot believe they are still in business.
Tip for consumers:
Read the other reviews including Google reviews before buying from this company.
Products used:
Bought light bars and flashers. Wrong light bars were shipped incorrectly.
I ordered some lights plain hideaway lights, and they never came. Shows they are still in process and its been over a month. I am going to the better business bureau with this complaint and going to find out what county they are in. I see several complaints, it's time to take these Butt heads to court. I am starting a list of complaints and contacting the right authorities with this. They have ripped off several people, this is not right.
Tip for consumers:
they are stealing from everyone who orders.
Products used:
Strobe Hideaway lights
Purchased light bar.quality sucked.moisture leak and lens fell out within months of install.A 2nd bar purchased prior to this issue with this unit and delivery delayed on back order...requested refund and they denied and gave me store credit...customer service sucked and they don't even get back to you to discuss the issue...Never do business with these $#*!s...had to have my credit card company chase them and credit my account in the end...
Tip for consumers:
Save yourself the aggravation and don't do business with these $#*!s...
Products used:
Mini Light Bar
I placed Order over a month ago ands my order is in stock i called to see what problem was but nothing they said it was shipping department well here we are 5 weeks later order has still not shipped DO NOT BUY THEY TAKE YOUR MONEY AND NEVER SHIP BAD COMPANY
Don't know how they get away with taking money and never delivering product. Its been three months since ordering $480 worth of products, never returned phone calls after multiple voicemails as well as not responding to emails
I purchased 2 grill lights for this company some time ago. To date they have not arrived after being promised them 2 weeks ago. I jumped through the hoops to cancel the order but have heard nothing. When I called for an order status I spoke to the rudest women who basicly said f off. Never again. It looks like I'm out $80. Now off the the BBB.
Products used:
I purchased the same equipment from a different more reputable company.
I ordered $169 worth of emergency lighting on March 12,2021 and have yet to receive the lights, it's now April 14. I paid by credit card and they processed the payment through paypal. Virtually no communication through email, failed to give me even a tracking number. I called paypal and filed a complaint, but paypal stated that since I also complained to my credit card company, they would not honor the complaint. DON'T DO BUSINESS WITH THIS COMPANY...
Ordered light bar in Nov. It's now January and no communication. Took 2 months just to find out that what I order was out of stock and the only send a different bar and They won't give a refund only site credit! It's going on 3 months and still nothing. We agreed to have the substitute, yea it's a bigger bar but since we sent a email saying we will take it, we haven't heard anything from them! 4 emails and 6 phone calls since December and still nothing! I'm not happy at all with them. They used to be great I bought a nice bar foe the years ago but now I don't have a clue what happened. They used to answer calls but takes months just to get a answer. If I have to sue to get my refund I will!
Tip for consumers:
I would recommend the user but not anymore
Products used:
Emergency vehicle light bar
My shopping experience was pretty pleasant, a lot of websites try to push other items or even distract you from what your doing. It made it very convenient for me as a fire fighter to purchase emergency lights. Thank you for including videos of light patterns, it made shopping for the right one that much easier because i know what im getting. Can't wait to recieve my light bar and see it in person!
Worst customer service ever all i heard was problems and excuses after taking 23 days to finally get ahold of anyone and the guy running the company finally answered the phone and was a total $#*! constantly talking over me very verbally aggressive and all around douche bag asked for refund doubt ill ever see that money or product didnt even wanna give one star but had to
Tip for consumers:
They will screw u over then be a $#*! to u because u call em on ripping u off
Products used:
None didn’t receive anything that i ordered
Placed order on 12/1/2020. As of 1/15/2021 order still not received. They stated shipping delays but never communicated again after 12/15/2020. Will not be buying from them again.
I ordered red and amber double stack lights, hot pink and amber, ordered the 360 degree hideaways, got some non reflective garbage, ordered Orion 12 and got something completely different, was charged for the free promotional dash light. Have sent 3 messages, called and left numerous messages. I am out $600 and can't get ahold of anyone. I have a box full of useless lights. Customer service sucks, quality sucks, this company is a joke, DO NOT ORDER FROM THIS COMPANY, THEY WILL SCREW YOU.
Tip for consumers:
Do not buy from this company
Products used:
None, they were all wrong
I purchased a siren and speaker combination. The siren works great BUT i didn't get my speaker yet. I ordered a speaker and got the siren but no speaker. I called and was told that speaker was not in stock. No one called to tell me this. So i called back and ordered another model speaker and still nothing. VERY DISSATISFIED! With the service. You call and leave messages or email. But you get no reply.
I tried this company for a second time after a bad experience with them the last time, my regret. Once again, I received lights with no mounting options at all. This second set of lights I got were defective, did not work properly. They make it too much of an inconvenience to return them. I will never buy from this company again. As a Law Enforcement officer, I would recommend you buy your lights somewhere else. It's funny how you can not leave a review on their site but they advertise they have all good reviews.
Proof of Purchase:
Your Order #******* has now been delivered!
Carrier: USPS
Carrier Service: Priority Mail
Tracking #: *********************
Status: Delivered
Track Your Package >
We hope you enjoy your lights!
Stay safe!
Extreme Tactical Dynamics
Tip for consumers:
If you want emergency lights buy them somewhere else.
Purchased over $800 worth of emergency lighting eight months ago. The representative process the orders quickly and arrived quickly. However upon receipt we realized the brackets did not fit the light. Spent 2 months emailing company until we finally got a reply to resendsend back brackets. Company receive brackets 4 months ago for exchange. We have not received hi product after reaching out to them at least 25 times via email. They don't not answer the phone. Our lights are useless until we receive these brackets. The worst customer service I have ever dealt with. Their actions border on criminal. Please look elsewhere.
Tip for consumers:
Shop elsewhere do not use this company
Products used:
Emergency Strobe lighting
The original order was for Orion for lights they sent Orion sixes which did not work.
Only half the light would light up. When I called and have those replaced they sent Orion 12 they have lasted about 5 months.
Then I tried to get the warrantied which they have a 5-year warranty. Unless you have lights installed by a certified lighting installer they will not warranty their products. I'm not sure who all has that done that way but it's not rocket science installing their lights.
To top it off their customer service is nothing but smart $#*! people that are unwilling to help anyone with defective products.
Stay away from these lights they're garbage along with the company as well.
Products used:
Orion 12 lights
If you want this light bar, you better order it at least two months in advance. One was ordered Nov 2020 and we are still waiting for it. Try other manufacturers if you want it quicker
Products used:
Pilot 11" TIR LED Mini Light
Placed an order December 22,2020. As of 02-10-2021 no products have been delivered and the order still shows "in production" (6 surface mount LED's). You cannot speak to a real person. Their customer service sucks. *UPDATE* Finally delivered on 02/27/2021. They should advertise their current inventory and actual delivery time of product. I originally gave them one star, but they do make a good product. 5 Stars for their lights 1 Star for their Customer service.
Tip for consumers:
Get them to commit on production time and delivery before ordering.
Products used:
Orion 4 TIR LED Grille and Surface Mount Light
Orion 6 TIR LED Grille and Surface Mount Light
Placed my order about 10 days ago... Haven't heard anything via email about my items being shipped... Tried calling to see what the status of my order was got an automated message about covid-19 and left a voicemail... Have also emailed and haven't heard or seen a response... For these reasons alone I'd recommend using someone else