Experienced Auto Transport

FAIR WARNING! Ronnie with EXPERIENCE TRANSPORT and REGAL AUTO TRANSPORT (Same Company) are scammers. Any issues come about he and staff will ignore you. His staff are all unprofessional, rude, and can careless of your issues. They will even hang up the phone on you or answer any emails. They were all nice when I was getting a quote from them but as soon as they took my deposit they changed their whole attitude. Their quote to me was incorrect and had to pay $200 more. I had my car shipped from Hawaii to California than shipped to Colorado. My car sat on port in California for 2 weeks because they never called the trucking company to pick it up. I had to call the trucking company myself to get them to send a truck to pick up my vehicle. Ronnie and his staff didn't even do their job I was paying them for. They lied and said they called and it was the trucking company fault but true be told they never call them at all. My vehicle arrived late to my new location of course and I had to spend money on a rental car I didn't plan on spending. All in all I lost money using Ronnie's company to transport my vehicle because of miss quotes and 2 weeks late delivery. I will never use any of Ronnie's company's again. They rip you off and on top of that disrespectful to paying honest customers. I would give negative stars if I could.

So here's how the scam works. They give you a great quote and ask for a deposit. That initial deposit isn't even one and it actually a fee. That does not get applied to your cost to ship the vehicles. They will take that fee and run with your money and never follow up again. Unless you call the 1-800 and bug them to get your cars shipped. Once they decide to actually pick them up, they brokerage it out to another scam company and over charge you from the initial estimate. Ours was $1000 dollars more and say that's the drivers fee. Which is inaccurate. That new fee has a large percentage going to the second brokerage. And they make you place another deposit before they take your cars, this deposit is actually just the fee going directly to the second brokerage. So the first fees paid are the cost to work with them and the second company. The fee you owe at delivery is what the driver actually gets paid. So they make sure you pay that fee to the driver cause that's what they owe the driver. That way if you get mad at them and cancel that payment the driver is the one who gets hurt. The driver and you are the only real people in this process. They take the deposit and ignore you. Until it's time for the payment, They will bully you and threaten you to pay the higher amount cause that's their money. Luckily our driver saved us and knew what was going on. So do not ever use them. Do not answer any callls you don't know. I am not even sure if any of the people that run this business live in the US cause they will call you from all different area codes, harass you, threaten to take your possessions, and blow you and the delivery address up. They didnt even have our address when picking it up- that was our first red flag. They want you to pay direct bank account deposit by using a Zelle phone number. Which is not how it works at all, run away now and cancel you cards if you paid them already. The bank knew exactly who this company is. As you can see they will use your card number for additional Fees after the fact. The authorities will be notified. Plus all companies we used were brand new and had addresses linked to doctors offices! I found since found -atleast 10 company names they operate under. I just hope no one else gets scammed by them!

Please be aware of Ronnie and his business practice. I was referred to him by Prime Moving. Both company caused me unwanted stress and troubles. Ronnie failed to honor the price I agreed with Prime Moving, changed the vehicle pick up date, hung up the phone on me and another occasion he screamed at me. Let me emphasize he did not raised his voice, he SCREAMED. He was accommodating until he received my credit card information and everything changed after. He changed the shipping cost, the pick up date and his demeanor became disgusting. He is a RACIST individual who has a problem with others who are unlike him. He is a greedy broker, who only make phone calls and cares only about his pocket. I had a horrible experience with him including his office staff. Please be aware.