ExecuLink

Told them when I ordered the service I don't need a router. Told them several times. They shipped a router and charged me rent. They wanted me to pay the return shipping. They were difficult about rebating the rental fees.
The service worked. Speed dropped somewhere around the fourth month. I didn't care too much since it was still reasonable. Now they want more money. Didn't send me the bill where it shows the increase that way you just wind up owing more. Just like all the dirty companies Canada has to put up with. They could have had my patronage forever. CEO and owner/manager of this company are go nowhere mindless losers with no imagination. Two stars for reasonable service. -3 stars for being the scrub every other company is.

I recently bought 50 Mb download / 10 Mb upload service from Execulink. At the time of purchase i inquired if that is a guarantee speed up / down and they responded yes it is guaranteed. Unfortunately they did not tell the truth. My download speed has never exceeded 25 mps and upload 7 to 8 tops. Now they tell me that if direct connected it does give as stated but as we all know most of us no longer direct connect but have WiFi connections on most items we own. Why state a speed to begin with if not guaranteed or at lest 80% or better rather the the less then 50 % actually received on wifi. They also said that distance from the router makes a big difference. My laptop and Tv are within 4ft. They are actually trying to push their router as they will not assist troubleshooting if you do not have their router and will change you for that service.

Came over to Execulink a month ago. Internet is very unstable Disconnect and reconnects continuously. Also was charged a 65.00 admin fee for coming to them That their sites says they wave if coming from another provider. They do not waive the fee even when they tell they will. I spoke with Michael who was very friendly. However I was disconnected and spoke to another associate who was very rude. I would not recommend them to anyone.

Been down for over a month. Multiple tickes.dont nothing but a phone call saying everything is fine when it's not. Even when expressing my concern and I want a tech out here to look at my line no one came, 3 times no one came, i have 3 kids in school who rely on enternet for both school and social especially in the wi ter mo Tues when outside is not possible. Blacked out not only caused financial increase due to needing enternet for school and I watched
Y kods break down crying because they have no way to contact anyone or play any games for a type of stress release. Kods can't do anything. I'm bot only losing out on enternet but all service's. ( netflix,prime,disney+,cruncroll ect
Came in the negative over 300% with not even a month worth of refund. Awful. AWFUL AWFUL. DONT USE NOT WORTH THE PHYSICAL STRESS OF CALLING NOT WORTH THE EMOTIONAL STRESS FOR UR FAMILY

We signed on Dec 5 2020, but because of the earlier start to winter, they were unable to bury our cable.
The locate flags remained in our lawn all winter long.
We waited until March 2021 to contact them about a date for burial and have been contacting them repeatedly with no commitment.
Our lawn requires cutting weekly and it is a major inconvenience moving the cable around each time and the danger exists of possible damage due to exposure and loss of service.
Furthermore we have some major landscaping changes we were planning to do this summer and are on hold until they complete the job.
We have been advised by various customer agents that Execulink, hires an outside contractor to complete this task and therefore the matter is out of their hands
Our latest promise completion date is the END OF JUNE with no solid commitment date.
This can't be good for cable!
We feel the company should give priority to existing customers ahead signing up new accounts.
Execulink is certainly not living up to their commitment to excellent customer service as they advertise!
We are growing more frustrated and disappointed with each passing day.

Mark & Cindy

Been an execulink user for years now and restarting the modem to reconnect multiple times daily has been an ongoing albeit tolerable operation.
My new (to me) home was due to be hooked up and the company asked for a date and time to come, they then rescheduled it to suit their needs forcing me to reschedule with my employer...the first of 6 installation men shows up but can not complete the installation because he can not climb a ladder as he had fallen and been injured previously and had a medical restriction now.
The second guy was supposed to show up later that day to complete the job but failed to do so and instead showed up just as I was leaving for work the next day necessitating the second reschedule with my employer that resulted in more lost time and a reprimand...this installation guy climbed the ladder and said that the wires crossing the road would not support internet and that a 3rd installation crew would have to come and complete the installation.they then rescheduled from the date /time i had chosen and this resulted in another call to my employer and another reprimand and more lost time...so this time 3 men show up in 3 trucks shut down traffic, run a new wire across the road and down my hydro mast to the box on the wall then leave as they do not do any "beyond the wall instalation on 3rd party instals"...3 days and 6 men and I still don't have internet and never will as the Bell Canada men that did the "instal" told me that the modem execulink provided me with will not hook up to the DSL link Bell provides because at 0.08 MB/sec. The modem thinks it is disconnected.
Now we have to pay for the 3 instals that never actually got anything hooked up, and the modem that won't do the job...tired of the S* show.

They promised a 50 Mbps download and 15 Mbps upload speeds. I HATE THIS SO MUCH!. They also always say restart your router" not like we called 8 times doing the same thing. It boosts it for 5 minutes then goes all the way down to the same download and upload speeds as before.

I have been a client of Execulink for two decades for residential services. Regretfully, I expanded my purchases from Execulink for my businesses. As the Director of a not-for-profit with an application to become a charity, communication is vital, so I requested Execulink to set up emails for myself and the business. I transferred my domain to Execulink from the service that had held my domain for several years. Even after five months, nothing has been done correctly, and my emails are still going to the wrong location. I have been paying them for a service that they have not provided. I have tried desperately to keep my cool and show some patience, but, after four months, and then five months, and now 24 hours after they claimed that everything was set up fine and would be operating properly, I find that still nothing has changed - it isstill a fiasco, a sham, an insult, a mess. The email still is pointingto the wrong locations. This is beyond stupid, and even beyond basic unreasonableness. This is an assault against me and the business.

I drove from the Niagara region to Woodstock to their head office to try to find out what's going on, and to hopefully rectify matters — but that was a waste of time, effort, fuel, and goodwill. Even from their offices, everything is done by telephone. To speak with a competent and sentient human being responsible for getting the job done is impossible.

It is unconscionable that a corporation can operate with such indignity, and aparent contempt for their client.

I have started the move to another ISP for my residence and for my businesses.

It is unconscionable that a corporation can operate with such indignity and apparent contempt for their client.

I have started the move to another ISP for my residence and for my businesses.

Definitely, buyer beware — the customer service from Execulink is exactly the opposite of service; it is a complete and total disservice. Sitejabber.com lists (at the time of my writing this) as 128th in ISP satisfaction.

Do yourself a favour — move on.

We changed to Execulink because our previous provider just became ridiculously expensive and demanded we enter into a new contract
Execulink is month by month service and while it is more realistically price it turned out to not be value for money as we were continually troubled with buffering on our TV to the point that content was unwatchable. Lots of calls to Execulink resulted in Rogers being sent to check the cable which they said was within specs so the problem was with our provider. Execulink replaced our modem with another used item and the service marginally improved but subsequently started to slow down again
We ended up stringing a cable from the router up the stairs and under mats in the lounge direct to the TV - success finally- but only for some months
We are back to getting the buffering on the TV again and our internet is becoming very unreliable again. Continuously having to reboot the system!
Fed up with contacting Execulink to be greeted with the AWESOME EXECULINK service statement
Won't be with them for much longer