ExecuLinkReviews 37

We had this for 8 years so far, and have only had issues over the years, after giving a 'promotion (a random advert that just announces that your current plan can be upgraded for X amount of dollars to the next plan) we went ahead to go upgrade from Cable 1.5 to fibre 3gbps plan, they use the absolute WORST nokia router possible for this, that has VERY VERY bad drop-off (2.6gbps -> 300mbps within 12 feet) and the worst part is, you cannot upgrade the router, you HAVE to use that one. Also dont get their 'nodes' either, dont do much. (By the way, the previous plan Cable 1.5 - Was BETTER than the fibre 3.0! The router is honestly an insane pick to me and tech support was of no help but offering a node (you still have to rent it) also another thing ive noticed is the terrible ratio of the cable plan speeds, why am i getting 1.5Gbps download but only 50mbps upload (30X difference?)

I was an Execulink customer for over 20 years.A couple of years ago they announced they would go to 3 week billing cycles instead of 4. In other words a 25% increase. Soon after they raised my phone fees a lot. My account was up to date when I switched to another provider, as a matter of fact I still had 10 days before the next bill was due. When I cancelled they demanded a 280.00 cancellation fee. I refused to pay so they sicked a collection company on me. I now have a stain on my credit score. These people are corrupt. Stay away.

I was an execulink customer for 5 years. Without question, the worst provider I have ever had. My phone service was out for 1 week, I called customer service repeatedly but was constantly pushed off to someone else. I was promised credit for the week I had no phone service. The credit was never issued and every time I called to ask about my credit, I was given a B.S. Excuse. Approximately, 6 months later I started having issues with my internet connection dropping every day. Again, I called to get resolution. Initially I was told a service tech would come out and take a look at my connection, a few days later they called to let me know they weren't sending a technician. A short time after this, I started having phone issues again and again my phone service was out for about 1 week. I performed trouble shooting steps myself for 3 days but still no service. Ultimately, I ended up calling execulink to get my phone service restored. After spending countless hours trying to go through the same trouble shooting steps over a period of several days with customer service reps who had no clue what they were doing, execulink decided to send me a new phone box. I received the new phone box with a power cord that didn't fit it. It was at this point that I had enough of horrible/non-existent service, old useless equipment, being lied to by execulink and treated with utter disregard. I thought there was no provider worse than Bell, but I was wrong! I would advise everyone to NEVER waste their time or money on execulink unless you want to pay for nothing and be treated like a complete zero as a customer. I am now with Eyesurf and have had none of the issues that I had with execulink and I'm treated like a valued customer.

Companies like Bell should not be allowed to have a secondary business like executive link to provide sub standard service. Frustrations run high when using execulinks equipment, resetting your equipment on a daily basis should not be a part of my schedule. Very unhappy with the repetitive buffering...

Been an execulink user for years now and restarting the modem to reconnect multiple times daily has been an ongoing albeit tolerable operation.
My new (to me) home was due to be hooked up and the company asked for a date and time to come, they then rescheduled it to suit their needs forcing me to reschedule with my employer...the first of 6 installation men shows up but can not complete the installation because he can not climb a ladder as he had fallen and been injured previously and had a medical restriction now.
The second guy was supposed to show up later that day to complete the job but failed to do so and instead showed up just as I was leaving for work the next day necessitating the second reschedule with my employer that resulted in more lost time and a reprimand...this installation guy climbed the ladder and said that the wires crossing the road would not support internet and that a 3rd installation crew would have to come and complete the installation.they then rescheduled from the date /time i had chosen and this resulted in another call to my employer and another reprimand and more lost time...so this time 3 men show up in 3 trucks shut down traffic, run a new wire across the road and down my hydro mast to the box on the wall then leave as they do not do any "beyond the wall instalation on 3rd party instals"...3 days and 6 men and I still don't have internet and never will as the Bell Canada men that did the "instal" told me that the modem execulink provided me with will not hook up to the DSL link Bell provides because at 0.08 MB/sec. The modem thinks it is disconnected.
Now we have to pay for the 3 instals that never actually got anything hooked up, and the modem that won't do the job...tired of the S* show.

I have been a client of Execulink for two decades for residential services. Regretfully, I expanded my purchases from Execulink for my businesses. As the Director of a not-for-profit with an application to become a charity, communication is vital, so I requested Execulink to set up emails for myself and the business. I transferred my domain to Execulink from the service that had held my domain for several years. Even after five months, nothing has been done correctly, and my emails are still going to the wrong location. I have been paying them for a service that they have not provided. I have tried desperately to keep my cool and show some patience, but, after four months, and then five months, and now 24 hours after they claimed that everything was set up fine and would be operating properly, I find that still nothing has changed - it isstill a fiasco, a sham, an insult, a mess. The email still is pointingto the wrong locations. This is beyond stupid, and even beyond basic unreasonableness. This is an assault against me and the business.

I drove from the Niagara region to Woodstock to their head office to try to find out what's going on, and to hopefully rectify matters — but that was a waste of time, effort, fuel, and goodwill. Even from their offices, everything is done by telephone. To speak with a competent and sentient human being responsible for getting the job done is impossible.

It is unconscionable that a corporation can operate with such indignity, and aparent contempt for their client.

I have started the move to another ISP for my residence and for my businesses.

It is unconscionable that a corporation can operate with such indignity and apparent contempt for their client.

I have started the move to another ISP for my residence and for my businesses.

Definitely, buyer beware — the customer service from Execulink is exactly the opposite of service; it is a complete and total disservice. Sitejabber.com lists (at the time of my writing this) as 128th in ISP satisfaction.

Do yourself a favour — move on.

Have had problems with our internet going out and getting worse over time. Have gone through multiple off site "fixes" spending hours and hours only for the problem to return shortly after. Refused to send out technician. Avoid Execulink!

I have now been three days without proper service. 14 calls in and they are still unable to portal my number to my new provider after they allowed the portal request to expire. I haven't been able to text so when I could text to say yes to the switch, I called in. No problem was what I was told. Overnight nothing was switched. I have travelled to the US on two occasions while with Execulink and had no service. This was the last straw. They can't even manage my swap to a more reliable provider.

I am currently still using their TV and Internet services but I am really asking why.

The internet connection comes and goes randomly. When you try to reach their customer support, you gotta wait a minimum of 15 minutes, regardless of where you are in the queue. Then some $#*! answers the phone and is not helpful at all. Just go with one of the big companies. It's not worth it.

I'm writing everywhere online about the quality of the internet I currently use at Execulink. It's minimal at best. The internet constantly drops at all hours of the day, even more at night, I'm a distance education student so it absolutely is hindering my education. My partner works from home and it constantly drops during her shifts. Execulink Support has said many times that the internet to my building is too high? They've sent me 3 modems too, saying it's the modem, and 2 routers. And have had me replace multiple coaxial and Ethernet cords. Take my review as you will, this is only my experience. I'm beyond fed up.

Been down for over a month. Multiple tickes.dont nothing but a phone call saying everything is fine when it's not. Even when expressing my concern and I want a tech out here to look at my line no one came, 3 times no one came, i have 3 kids in school who rely on enternet for both school and social especially in the wi ter mo Tues when outside is not possible. Blacked out not only caused financial increase due to needing enternet for school and I watched
Y kods break down crying because they have no way to contact anyone or play any games for a type of stress release. Kods can't do anything. I'm bot only losing out on enternet but all service's. ( netflix,prime,disney+,cruncroll ect
Came in the negative over 300% with not even a month worth of refund. Awful. AWFUL AWFUL. DONT USE NOT WORTH THE PHYSICAL STRESS OF CALLING NOT WORTH THE EMOTIONAL STRESS FOR UR FAMILY

Two and a half days ago, my new 4-month old modem stopped working. Nobody I spoke to would or could explain how this happened. I was informed that I would receive a new modem in two days. Without internet access, I could not work. I had to drive into Toronto (257.2 kms round trip) to complete and submit the project (secured server). When the modem arrived two days later having sat outside my door for 4 hours in -11, I waited 23 minutes for tech service that took 20 minutes to set up the modem only to be told that in one to 24 hours, I would have internet. Now I know for sure that I am not a valued or important customer. This amounts to what I suspect will become three days without internet for no discernable reason in the first place. I have almost lost a contract and expect that I will be making the 257.2 km drive to the office and back tomorrow. With internet, this would have been entirely unnecessary. I know ExecuLink will not reimburse my monetary expenses or take into consideration the 2 days and perhaps/maybe/could be another 24 hours of waiting for the modem to re-set or whatever. Anything has to be better than this.

I only gove one star becaue i cannot give 0! Execulink has suspended my service because i paid my bill on the agreed upon date! They shut my internet off wrongfully and wont turn it back on until their bank deposits the money. It doesnt seem to matter that i have proof of payment somehow its my responsibility to insure that their bank does their job on time? How ridiculous and absurd can you be. I was depending on my internet for a zoom call about my disabled daughters health that did not happen because of execulink and their negligence so i had to take the day off work to deal with it in person, right before christmas this year when everything is so tight i have so little to give my kids and now its 20% less because of execulink. So in fact execulink has stolen 20% of my kids christmas gifts! I only say these truths so if your thinking of or on the fence about execulink please save yourself and go with their competitors!

So I had to buy a new computer as my old one died. I had to therefore set up my email account again in the default (I use an apple Mac) "Mail" program. I have done this before, its a bunch of settings, I don't know what they mean but usually I called in and they would walk me through it. No more. They no longer offer this "service" but hey, you are more than welcome to log into the execulink website each time. What a crock of $#*!. The customer service rep admitted they used to do this but they don't do it anymore. So what exactly does tech support offer? Not a whole lot. They also do not offer any assistance setting up routers apparently (fortunately I didn't need this). So here we are. I was able to set it up to where i am receiving emails but can not send any out. Is this the way of the future. Just a giant F You to the customers. So much for service. I hate what this world is coming to.

I have called numerous times for help with tv they will not call back to assist me. Lousy system for help. Got through 2 days ago and not fixed yet. I think they have blocked my # can not delete taped programs. Maxed out on my time. Can not record anything. Called numerous times no call back. Will try to find another supplier.

The company has decided that my business isn't worth anything. They changed to a paperless system so they can shut down the services of paying customers the day the bill becomes due. Not even 24 hour grace period. Then to add insult to injury the Rogers outage happened and after service was restored my speed was less than half what it used to be. And what do I get from the company? After an hour on hold I get no discount, instead I get hung up on. Horrible, Horrible customer service. Good thing there is dozens and dozens of ISPs.

Been a client of you for 15 to 20 years
The following happened.
Lost my internet.
Called your office and I get someone on the phone with an accent plus me being over 80 and hard of hearing. I couldn't understand a thing she was asking.
My daughter called for me, apparently I had underpaid my bil by $11 and you closed my internet after all these years and never missed a payment.
Bad public relations
Yours truly

*******@execulink.com

Although I cannot rate below 1 star I would if this could be done. Execulink recently installed cable in my neighborhood, doing a lot of digging up yards. Their method of repairing the digging was less than satisfactory, my neighborhood is now full of yards with patchy dead grass from their work, further, they damaged my driveway while digging cracking a patio stone which borders my driveway. Although these stones are hard to replace absolutely no effort was made by them to even attempt it. I emailed them at least 6 times always with a response and a promise that this issue would be repaired, that's 2 months ago and not even an inspection of the damage at their end. My point, why would anyone want to deal with a company that is so irresponsible and simply does not care about their work.