ExecuLink

Companies like Bell should not be allowed to have a secondary business like executive link to provide sub standard service. Frustrations run high when using execulinks equipment, resetting your equipment on a daily basis should not be a part of my schedule. Very unhappy with the repetitive buffering...

I was an execulink customer for 5 years. Without question, the worst provider I have ever had. My phone service was out for 1 week, I called customer service repeatedly but was constantly pushed off to someone else. I was promised credit for the week I had no phone service. The credit was never issued and every time I called to ask about my credit, I was given a B.S. Excuse. Approximately, 6 months later I started having issues with my internet connection dropping every day. Again, I called to get resolution. Initially I was told a service tech would come out and take a look at my connection, a few days later they called to let me know they weren't sending a technician. A short time after this, I started having phone issues again and again my phone service was out for about 1 week. I performed trouble shooting steps myself for 3 days but still no service. Ultimately, I ended up calling execulink to get my phone service restored. After spending countless hours trying to go through the same trouble shooting steps over a period of several days with customer service reps who had no clue what they were doing, execulink decided to send me a new phone box. I received the new phone box with a power cord that didn't fit it. It was at this point that I had enough of horrible/non-existent service, old useless equipment, being lied to by execulink and treated with utter disregard. I thought there was no provider worse than Bell, but I was wrong! I would advise everyone to NEVER waste their time or money on execulink unless you want to pay for nothing and be treated like a complete zero as a customer. I am now with Eyesurf and have had none of the issues that I had with execulink and I'm treated like a valued customer.

I was an Execulink customer for over 20 years.A couple of years ago they announced they would go to 3 week billing cycles instead of 4. In other words a 25% increase. Soon after they raised my phone fees a lot. My account was up to date when I switched to another provider, as a matter of fact I still had 10 days before the next bill was due. When I cancelled they demanded a 280.00 cancellation fee. I refused to pay so they sicked a collection company on me. I now have a stain on my credit score. These people are corrupt. Stay away.

Although I cannot rate below 1 star I would if this could be done. Execulink recently installed cable in my neighborhood, doing a lot of digging up yards. Their method of repairing the digging was less than satisfactory, my neighborhood is now full of yards with patchy dead grass from their work, further, they damaged my driveway while digging cracking a patio stone which borders my driveway. Although these stones are hard to replace absolutely no effort was made by them to even attempt it. I emailed them at least 6 times always with a response and a promise that this issue would be repaired, that's 2 months ago and not even an inspection of the damage at their end. My point, why would anyone want to deal with a company that is so irresponsible and simply does not care about their work.

I've been a subscriber for over 4 years and never had a problem that wasn't corrected pretty quickly. We didn't keep the tv subscription because we don't really watch tv but the internet and phone service have been just fine. Customer service was always polite and helpful. Tech support was also very good. I'm surprised by the negative reviews which is what prompted me to write this review.

The company has decided that my business isn't worth anything. They changed to a paperless system so they can shut down the services of paying customers the day the bill becomes due. Not even 24 hour grace period. Then to add insult to injury the Rogers outage happened and after service was restored my speed was less than half what it used to be. And what do I get from the company? After an hour on hold I get no discount, instead I get hung up on. Horrible, Horrible customer service. Good thing there is dozens and dozens of ISPs.

I'm writing everywhere online about the quality of the internet I currently use at Execulink. It's minimal at best. The internet constantly drops at all hours of the day, even more at night, I'm a distance education student so it absolutely is hindering my education. My partner works from home and it constantly drops during her shifts. Execulink Support has said many times that the internet to my building is too high? They've sent me 3 modems too, saying it's the modem, and 2 routers. And have had me replace multiple coaxial and Ethernet cords. Take my review as you will, this is only my experience. I'm beyond fed up.

The internet connection comes and goes randomly. When you try to reach their customer support, you gotta wait a minimum of 15 minutes, regardless of where you are in the queue. Then some $#*! answers the phone and is not helpful at all. Just go with one of the big companies. It's not worth it.

So I had to buy a new computer as my old one died. I had to therefore set up my email account again in the default (I use an apple Mac) "Mail" program. I have done this before, its a bunch of settings, I don't know what they mean but usually I called in and they would walk me through it. No more. They no longer offer this "service" but hey, you are more than welcome to log into the execulink website each time. What a crock of $#*!. The customer service rep admitted they used to do this but they don't do it anymore. So what exactly does tech support offer? Not a whole lot. They also do not offer any assistance setting up routers apparently (fortunately I didn't need this). So here we are. I was able to set it up to where i am receiving emails but can not send any out. Is this the way of the future. Just a giant F You to the customers. So much for service. I hate what this world is coming to.

I have now been three days without proper service. 14 calls in and they are still unable to portal my number to my new provider after they allowed the portal request to expire. I haven't been able to text so when I could text to say yes to the switch, I called in. No problem was what I was told. Overnight nothing was switched. I have travelled to the US on two occasions while with Execulink and had no service. This was the last straw. They can't even manage my swap to a more reliable provider.

I am currently still using their TV and Internet services but I am really asking why.

Have had problems with our internet going out and getting worse over time. Have gone through multiple off site "fixes" spending hours and hours only for the problem to return shortly after. Refused to send out technician. Avoid Execulink!

Been a client of you for 15 to 20 years
The following happened.
Lost my internet.
Called your office and I get someone on the phone with an accent plus me being over 80 and hard of hearing. I couldn't understand a thing she was asking.
My daughter called for me, apparently I had underpaid my bil by $11 and you closed my internet after all these years and never missed a payment.
Bad public relations
Yours truly

*******@execulink.com

I have called numerous times for help with tv they will not call back to assist me. Lousy system for help. Got through 2 days ago and not fixed yet. I think they have blocked my # can not delete taped programs. Maxed out on my time. Can not record anything. Called numerous times no call back. Will try to find another supplier.

I only gove one star becaue i cannot give 0! Execulink has suspended my service because i paid my bill on the agreed upon date! They shut my internet off wrongfully and wont turn it back on until their bank deposits the money. It doesnt seem to matter that i have proof of payment somehow its my responsibility to insure that their bank does their job on time? How ridiculous and absurd can you be. I was depending on my internet for a zoom call about my disabled daughters health that did not happen because of execulink and their negligence so i had to take the day off work to deal with it in person, right before christmas this year when everything is so tight i have so little to give my kids and now its 20% less because of execulink. So in fact execulink has stolen 20% of my kids christmas gifts! I only say these truths so if your thinking of or on the fence about execulink please save yourself and go with their competitors!

Stay far away from Execulink, their service is garbage, you will get better reception using a coat hanger, the CEO is a crook and should be fired, in fact they should be shut down due to their fraudulent joke of what they call internet service, they lie, cheat and steal, quote you one price then they increase the price on your first statement. They have zero service, their people are incompetent and any one who is an employee is either an uneducated fool or just plain stupid, and you can't fix stupid...

Two and a half days ago, my new 4-month old modem stopped working. Nobody I spoke to would or could explain how this happened. I was informed that I would receive a new modem in two days. Without internet access, I could not work. I had to drive into Toronto (257.2 kms round trip) to complete and submit the project (secured server). When the modem arrived two days later having sat outside my door for 4 hours in -11, I waited 23 minutes for tech service that took 20 minutes to set up the modem only to be told that in one to 24 hours, I would have internet. Now I know for sure that I am not a valued or important customer. This amounts to what I suspect will become three days without internet for no discernable reason in the first place. I have almost lost a contract and expect that I will be making the 257.2 km drive to the office and back tomorrow. With internet, this would have been entirely unnecessary. I know ExecuLink will not reimburse my monetary expenses or take into consideration the 2 days and perhaps/maybe/could be another 24 hours of waiting for the modem to re-set or whatever. Anything has to be better than this.