Overview
Evolve Vacation Rental has a rating of 4.5 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Been using evolve/vrbo for over 8 years with multiple rentals with thousands of dollars with no issues. These moose management folks check in requirements were beyond-intrusive, very annoying,, and downright unnecessary.for someone who has used the product many times and has a long track record with evolve/vrbo. I had to send my passport a picture of myself addresses e mails and names of all my guest on and on. I will Never use any service associated with this management company again. In fact I may never use evolve again!
We rented a condo in Tucson while we were visiting our daughter and grandkids. The condo was much bigger than we expected with an awesome closet! It was very well appointed and very quiet. The HEPA filter in the bedroom was another surprise, and with the climate and pollen in Arizona, it made our stay so much better than we usually have there.
I shared emails and pictures of how bad our stay was paragraphs explaining, and how we had medical bills due to electricity regularly going out on one of their properties. Their "make it right promise" is complete bull! Don't let it fool you. They do not stand behind that and do not care about the people who stay.
Hi Lois - thank you for taking the time to leave us a review as well as responding to our request for more information regarding your stay. We are disappointed to hear this was your experience and appreciate the opportunity to look further into your booking. After reviewing your case and all of the submitted evidence and documentation, we see that a 30% refund was offered as a resolution for the impacted night of your stay. We understand this may not have been the resolution you were hoping for, but do feel our team team has done their best to reach a fair and reasonable outcome based off of all of the documentation we received. We're sorry to hear that your experience did not meet expectations and do appreciate your feedback so that we may share it with our team for further discussion.
As an owner, I've found Evolve has made the set up and booking process a breeze. Their app is super easy to use and navigate. All I have to do is reply to all the positive reviews and keep making this vacation rental a masterpiece that it is.
Booking with evolve was easy and seamless. I booked a 3 bedroom row house just 9 blocks from the capital. The home had a well appointed kitchen, two full bathrooms, cozy living room and garage. The neighborhood was quiet and had easy access to many food choices a short walk away. Terrific location for a family get together.
We stayed in this place for four nights, and were pleasantly pleased with everything about it. The hosts were amazing, the location far enough away for quiet nights, yet close enough to town. We highly recommend this home for your older family, (the decorations are not suitable for young children).
We had a great time in Gambier visiting our son at Kenyon college. The location was perfect. The house was very clean, and stocked with everything you would need. We would love to come back and stay again.
Evolve has superb Customer Service! They respond to your needs within 24 hours and pay special attention to detail! Also, marketing is always looking for ways to improve as well as increase guest rental of your property!
So I called regarding how to handle guests that are charging their E.V. I'm not set up for with a charging station for E.V.'s at the house. This guest pulled out an extension cord. And used it each day to charge the car I didn't know you could charge the car straight out of a 110 outlet. I also don't know how much that costs per day to our electric bill. So can we charge them to cover the additional electric cost?. Can you run an extension cord out of a house outlet? How much is it to charge a car per day? Your group was saying you guys haven't really looked into this. Just wondering if you guys had thoughts to it and if I could list an addition charge to cover that cost like the additional pool heater cost. This will be a cost that will happen more often as E.V. Cars become more popular. Please get back tome. Thanks,Rich
I was somewhat frustrated when I saw my Vrbo review from the Evolve team on how we were rated. I got 5 stars on overall experience, cleanliness, communication and got 0 stars on house rules! We rent a lot of Vrbo homes for vacation and this is a first. Talked to the owner and he said this is filled out by Evolve? I talked to other people and am told this is filled out by the owner? Not sure who to believe but I was a little frustrated! As for my review with Evolve about the home, I would like to change that as I should not have rated it with 5 stars for everything! The home is in need of updates and the pictures show better than the actual home. If you can remove my review on the home or make it so I can do another, please contact me.
Thanks,
Jeffrey Janis
Hi Jeffrey - thank you for taking the time to share your experience with us. We took the time to check in with our reviews team to ensure this wasn't a mistake. They've let us know that our account is currently experiencing a bug with the Vrbo platform causing guests to see a rating of "0" next to "House Rules". We took a look on the back end of your booking with us and can confirm that our team rated you all 5's! We are aware of this issue and are working with the Vrbo team towards a resolution. We apologize for the inconvenience. If you have any additional questions, please give us a call at 877.818.1014, or message us on social media. Thank you!
I became a guest host through Evolve this fall by a friend that recommended I use them. I wanted to get my home listed before I went on vacation for a few weeks but it didn't work out to do it before I left. While I was gone the photographer came and took the pictures and they got it all set up for me while I was on vacation! It got posted on a Friday and by Tuesday I had my first booking of 6 people for 3 weeks. Evolve does everything for you! The app is very helpful plus the constant notifications remind you of guest check ins and when the money will be deposited etc. I started in late fall so the first 3 months my rates were very low for a 4 bedroom home. I would say that was the only thing that I would've preferred to have different but they know what they're doing by keeping rates low during the off season. I would recommend going through Evolve because of the ease of it.
Highly recommend using Evolve. The home was spotless and well stocked with everything you could possibly need. All linens and towels were provided so that was a plus. Bed was comfortable. Excellent communication from the rental staff - very clear and easy check in and check out information.
Evolve has a process and helpful resources that helped me along the way, and I greatly appreciated their guidance as a first-timer to renting my place on a short-term basis. I only wish I could better oversee the housekeeping aspect since it is such a key factor. Ideally I would want to do my own, but it isn't possible for me since I don't live near this property.
The family had a great time staying at this property. The dog really enjoyed the big back yard. I would defenently stay there again.
At first when booking with this company, I was hesitant as it was a company I am unfamiliar with. However, the home was beautiful and since I was booking on short notice I decided to go with it, and I am so happy I did! Any time I reached out to the company they always responded in a timely manner and provided me with the information I needed. One of the best rental experiences I've ever had. Will definitely have my eye open for future bookings with this company!
The view is amazing and nice size bathroom. The bed was very comfortable, we did not end up in the middle. Outdoor seating area was great at night with the heater. We will 100% be back. This is our third year renting from Sliding Rock and this has our best cabin so far.
Evolve does not respond to emails at all, thankful I only dealt with thr house owner who was extremely helpful. I sent evolve an email and they did not care enough to respond. Why would I want to deal with them again? The answer is I would not.
Hi Michelle - we're very sorry to learn about the trouble you experienced communicating with our team! We're glad to know the owner was able to assist, as they are typically the point of contact for guests. Please also never hesitate to reach out to us at 877.818.1014 if you experience delays via email and chat. Thank you for your feedback and for allowing us the opportunity to host your stay.
I reported an issue to Evolve with 20+ bug bites I received while sitting on the couch of the rental they manage. I got suspicious when I first arrived at the property only to find the elderly couple that owned the home cleaning it! Evolve is unresponsive and have not remedied the situation after 3 weeks now. My skin itched, burned and swelled so bad that I could not sleep and just got up and left the property at 6am. I travel a lot, but will never rent a property from Evolve Vacation Rental Management again. The picture of my arm is after 3 weeks time.
Rented a property in Flagstaff to visit and stay with family, wanted to make sure that the property had central a/c as we have young children and an expecting mother in our party show up to the rental unit and the "play house" in the backyard was rotting away and the central a/c unit just did not exist. Absolutely uninhabitable for our group, the evolve contacts response "Yeah looks like that was wrong, sorry about that" absolute scam site.
Hi Jon - we're disappointed to hear this was your experience as it is not reflective of the service we aim to offer. We appreciate you taking the time to let us know about the issues you experienced at your rental and hope you had the opportunity to speak further with the homeowner as well as the Evolve team regarding how we can make improvements moving forward.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas - we very much so appreciate you taking the time to share about the screening process that took place and how it impacted your overall experience for your stay as well as with Evolve. While Evolve specifically does not currently screen renters in this way, it is ultimately the homeowners decision as to whether or not they collect ID from guests. We hope you had the chance to share your concerns with the owner themselves, as well as a representative from Evolve, as it is important for us to hear this feedback as we continue to learn a balance to ensure both guests and owners are comfortable during their stay. We will be sure to share your review with the rest of our team and sincerely hope to have the opportunity to host a future stay of yours.