eVoiceReviews 24

This company has completely left us high and dry. They deleted our account without notice and now we have no way to communicate with the customers who reached out to us proactively through this channel. We cannot even port the number to a different service ot get the numbers for the folks who contacted us through here so their messages will now disappear into the ether. Their customer service team cannot and will not provide us any information, there are no real people or senior leadership team members to escalate to. Truly one of the worst software vendor experiences we've ever encountered and we've probably worked with 200+ over our 10yr history as a business.

My phone and fax went down for my company and I can't get a response online and no picks up. Made me look very bad in front of my clients. This is has made my experience not good knowing I can't get anyone to help. But the sales department works just fine in getting new accounts.

I have been a customer on and off for 5 years. I renewed my subscription then wanted to cancel after 3 months. I let evoice know and thought it was canceled. Another 2 months goes by and I was still getting billed. They refunded one of the months then really canceled. BTW, you can lower your bill by asking to cancel. Evoice offered me a $6 monthly discount to stay.

My name is Kim I am a lawyer, DO NOT EVER SIGN UP FOR THIS SERVICE. Online they offer a 14 day trial service "UNLIMITED CALLS' I sign up, I made about 20 telephone calls, E-VOICE stops my calls saying it looks as if my calls are spam. I said no I am returning calls because we are short-staffed due to COVID. I was then upset and told I could get a refund in 30 days. I said refund, I thought this was a 14 day trial. The lady gave me some BS about what I signed up for was not the free trial. I said I did not have other options. I said I am not satisfied, I will call you back. I then get an email from a *******@onebox (which is Evoice) and was told my account was closed due to fraud. I called back and supposedly they are investigating, but was told because I did the service online I would not get the free trial. I said I WANT MY REFUND today, and not I am on hold. E-VOICE IS A SCAM DO NOT EVER GET THEIR SERVICE.

We just signed up yesterday and we're only able to use it for a couple of calls. They told me my account was suspended for fraud. I asked them to cancel my account and she said that she could not cancel it since it since it was suspended she would send me a number and I can call back and check. I'm calling my bank to make sure they don't run my credit card and I would not suggest these people at all we had nothing but trouble the first 24 hours and possible to get through to customer service and when I did she hung up on me as well so we will not be using the service

John B from customer service really went out of his way with his professional approach to my account.
He amended my package to suit my needs.
Will definitely recommend eReceptionist to every Business owner!

We have been using eVoice's services for over a decade in the US or UK, both eFax and E-Receptionist. Very reliable and affordable products. Never had any downtime. The billing section in the portal is very useful, as well as the admin settings. Thank you for your excellent services!

I have just finished a call with your customer service contact who I found very helpful as he was able to resolve the issue we were having with inbound calls.

However, I must point out that when using the service from a client's perspective, the 'live service' section of the call leaves the caller hanging on for some time and no opportunity for the caller to subsequently leave a message! I tried this several times today and always got the same response, i. E, a request to hold and then, a musical interlude that plays endlessly without a chance to leave a message! Rating for this section of the eReceptionist service I'm afraid is: 2*!

Used eVoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log in from my desktop & mobile app. The page is: https://www.ucmmail.com/startpage.asp. It is a totally unrelated Evoice site.

EVoice could never tell me why this was happening, nor what this page is that I was consistently being redirected to, yet insisted they give me a new password over the phone each time it happens. Every new password of theirs would work... until the next time I tried to log in. It was a pretty uncomfortable situation, wondering if they are legit, especially since they could never give me a description of this strange page or why it was even happening from both my desktop and their mobile app.

Since eVoice can't explain this strange page I keep landing on, I recently canceled my acct with them.

All I can say to anyone thinking of using eVoice... you better think twice before signing up with them