EventTicketsCenter

I recently purchased a ticket from Event Ticket Center, believing I was buying from an official vendor. Their website was the first result in my search, and since I was looking for a ticket to a specific event, I assumed they were the primary seller. However, I later discovered that I had paid $181.55 for a ticket that another vendor was selling for $62.50—nearly three times the price!

Only after the purchase did I realize that Event Ticket Center is a reseller, not the official ticket provider. If I had known this earlier, I would have checked other sources before committing to the purchase. I feel that their pricing and marketing practices are misleading, and I wish I had been given clearer information before making my decision.

When I reached out to request a refund due to the significant price discrepancy, I was informed that all sales are final. They offered a partial credit instead, but with a restocking fee, and the credit could only be used on their website. In my opinion, this does not seem like a fair resolution, as it forces customers to continue using their platform despite the high markups.

Concerns About Pricing and Marketing Tactics

Search Result Placement – Their website appeared at the very top of my search results. Whether this was due to paid ads, SEO tactics, or another factor, the result was that I mistakenly believed they were an official ticket vendor.

Pricing Discrepancies – I was charged nearly three times what another vendor was asking for the same section and row. I was not aware at the time that I was buying from a reseller.

Lack of Transparency – Nowhere during checkout was it made explicitly clear that Event Ticket Center is not the primary ticket seller. If I had seen a clear disclaimer, I would have reconsidered my purchase.

Strict No-Refund Policy – Even in cases where customers realize they paid a much higher price, Event Ticket Center does not provide refunds, only store credit with fees deducted.

Advice for Other Buyers

Check multiple sources before purchasing tickets—go directly to the venue's official website or well-known primary ticket sellers.

Be cautious with search results—the first result is not always the official seller, and it's important to verify before buying.

Consider whether you're comfortable with final sales—if there's no refund policy, you could end up overpaying with no recourse.

I am sharing my experience so that others can make informed decisions. If Event Ticket Center resolves this issue fairly, I will update my review accordingly.

Date of experience: February 24,2025

I purchased tickets for the Golden State Ballet Nutcracker for me and my daughters. Turns out I purchased for the wrong date.

I tried to contact customer service and unlike other sites, Ticketmaster, AXE, Stubhub, they were literally nowhere to be found. Somehow through two days of persistence, I found an angle.

Unlike other sites, I could just third party sell them. I had to go through their site and it's one I have never heard of. This, I was unable to sell 7 tickets that were in high demand and electronically deliverable because Event Tickets took my listing down a day ahead claiming that they wanted to give buyers enough time to obtain tickets. They are electronically delivered!

So now I am out $1100 and nobody is getting to use the site as there is not even an option to transfer the tickets to friends for free. Few options and difficult to navigate. I got screwed and I'm not a novice user.

This site is horrible. If you see it, walk away.