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  • Evaluesoftware

Overview

Evaluesoftware.com has a rating of 4.53 stars from 596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evaluesoftware.com most frequently mention customer service, microsoft office, and great price. Evaluesoftware.com ranks 202nd among Windows sites.

What reviewers want you to know

Positive highlights

  • Impressively excellent customer service and value offered.
  • Received my download instructions by 1:00pm and was in production by 4:00pm, installed and ready to go.

Critical highlights

No critical highlights yet

How would you rate Evaluesoftware?
Top Positive Review

“This was my first purchase from evaluesoftware.com,...”

Heath S.
4/25/13

This was my first purchase from evaluesoftware.com, which I found through shopping.yahoo.com. I was a bit skeptical, so I used a one-time credit card number from my Discover account, ordered the download, and voila--it all came together with ease, and at a GREAT price. Plus, when I had some concerns about burning the download onto a CD, I received very helpful LIVE phone support. I would definitely buy again from evaluesoftware.com. I heartily recommend the company!

Top Critical Review

“It is TOO LATE to tell everyone but this company is...”

C M.
1/31/15

It is TOO LATE to tell everyone but this company is a fraud run by criminals. Microsoft verified 1/31/15 that the Activation Key Code given to me by these criminals is NOT AUTHENTIC and NOT GENUINE MICROSOFT. I hope there is a way to find Nate Mumme and put his low life A** behind bars and everyone else that had any involvement in this ONLINE SCAM to STEAL from unsuspecting dumb'os like me and everyone else who got screwed.

Reviews (596)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (68) download instructions (16) microsoft office (38)
Thumbnail of user cm76
2 reviews
1 helpful vote
January 31st, 2015

It is TOO LATE to tell everyone but this company is a fraud run by criminals. Microsoft verified 1/31/15 that the Activation Key Code given to me by these criminals is NOT AUTHENTIC and NOT GENUINE MICROSOFT. I hope there is a way to find Nate Mumme and put his low life A** behind bars and everyone else that had any involvement in this ONLINE SCAM to STEAL from unsuspecting dumb'os like me and everyone else who got screwed.

Tip for consumers:
MY TIP TO OTHERS : DON'T buy Microsoft Products through a download online. Microsoft will only say "I'M SORRY !!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user janem26
1 review
1 helpful vote
June 28th, 2013

Ordered Office Pro 2007. Got the link and installed the software but got a warning that the code had been activated too many times. Sent company a screen print as they requested. They did not send another code. I emailed person I had been corresponding with to process a refund. Didn't hear back from her. Called the customer support number and was put on hold. No one ever came back. I hung up and called customer support again - no one would answer the phone. I filed a dispute with my CC company. Very shady people. Stay away.

Thumbnail of user charlese12
2 reviews
1 helpful vote
April 24th, 2013

Order windows 7, called the next day, since I was not a old customer, They were asking personal info about bank account. I own 2 large business and my wife works for one of the top ten as a VP, Never in my life have I seen such poor business practices. Theses Guys need to get it together "Can" Order, Never, Never again, A true F- in the service Dept.

Thumbnail of user pattys5
1 review
1 helpful vote
February 1st, 2013

THE ORDERING WAS THE EASY PART, HOWEVER THEY SENT THE WRONG PRODUCT TO DOWNLOAD, WHICH WAS VERY FRUSTRATING. AFTER LEAVING A MESSAGE, I DID NOT GET A CALL BACK FOR ANY HELP. FINALLY I GOT THROUGH AND RECEIVED THE NEW EMAIL WITH THE CORRECT DOWNLOAD BUT STILL HAD QUESTIONS. AGAIN, AFTER LEAVING A MESSAGE, NO ONE CALLED ME BACK. THE DOWNLOAD APPEARS TO BE TAKING 9 HOURS, WHICH SEEMS LIKE A LONG TIME! I JUST WANTED TO KNOW IF THAT IS NORMAL, BUT NO ONE HAS CALLED TO TELL ME.

Thumbnail of user robh31
1 review
3 helpful votes
October 9th, 2014

Purchased Office 2010 Pro download. I installed the software and it worked for exactly 1 year. Then received a notice that the software could not be validated and therefore would shut down. I've tried repair using the original install download but it does not work. I've tried calling the customer service only to find out the number is no longer in service. And I have also e-mailed customer service. I received a return email that said evaluesoftware closed in May 2014. I guess I am screwed. Never again will I buy an expensive product like MS Office as a download. I will only buy directly from the publisher.

Tip for consumers:
Watch for other websites that promise reduced prices on copyrighted software. You may be buying counterfeit software.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexl5
130 reviews
427 helpful votes
September 20th, 2010

I have no idea if this site is really legit or if they have just a really good website and bought real badges from the BBB and mcAfee, but it seems to check out and they do have a phone number and claim a physical address. Would be curious to know if they are the real deal.

Thumbnail of user larryl24
2 reviews
2 helpful votes
February 28th, 2013

They sell counterfeit software, be very aware, I spent over an hour on the phone with Microsoft about this

Thumbnail of user megl2
1 review
1 helpful vote
October 3rd, 2013

Stupidly purchased ms project from them and got a bad product key.

Thumbnail of user somep
1 review
0 helpful votes
April 29th, 2013

Decent prices with proper descriptions of RETAIL versus ACADEMIC software licenses which most other companies tend to confuse & mislead you into buying.

Thumbnail of user jimp32
1 review
1 helpful vote
June 28th, 2013

I have bought software from them in the past and I have had no issues.
Yesterday I bought offcie 2010 and the key they gave me was no good. They insisted that I had a trial version of it on the computer already. I told them I have checked and there is no such thing on the computer. They still did not believe me and insisted that I send them a screen capture. So I did. They sent me another key and that was no good either. It would not install. So, as a test, I used a key from back a few months ago and it works. They still are trying to tell me that it is my computer and not the keys. I want my money back and I will never use them again. What a waste of 2 days!

Thumbnail of user heaths11
2 reviews
0 helpful votes
April 25th, 2013

This was my first purchase from evaluesoftware.com, which I found through shopping.yahoo.com. I was a bit skeptical, so I used a one-time credit card number from my Discover account, ordered the download, and voila--it all came together with ease, and at a GREAT price. Plus, when I had some concerns about burning the download onto a CD, I received very helpful LIVE phone support. I would definitely buy again from evaluesoftware.com. I heartily recommend the company!

Thumbnail of user suej20
2 reviews
2 helpful votes
February 18th, 2015

When I tried to activate the software I purchased from Evaluesoftware, the link did not exist. I tried to call and email the company, but it appears they are out of business. DO NOT believe the online reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosalindr
1 review
2 helpful votes
February 5th, 2013

Very efficient. I purchased MS Office 2010 for business and they upgraded me to business plus. As I live in the Atlantic time zone I had to wait for mountain time for the order to be processed but it was very fast after 9 a.m. mountain time. I really appreciated the helpful guidelines on the installation regarding the best web browser to use and other recommendations. Without this the installation may not have been so smooth. Very satisfied.

Thumbnail of user johnniep7
3 reviews
4 helpful votes
February 22nd, 2013

At first I was a little hesitant to order software from this site because the prices seemed too good to be true. After reading other customer reviews, I decided to purchase a download copy of Microsoft Project Standard 2010 to replace my current 2003 version. Later in the day I received an email saying that they were out of stock of the "standard" version, yet gave me a free upgrade to Microsoft Project Professional 2010 at no extra charge. I downloaded and successfully installed a full retail version of the software. I am one happy camper!

Thumbnail of user tarynb1
1 review
1 helpful vote
March 2nd, 2013

I bought Windows 7 from this site and it ended up being a Dell reinstallation CD, which wasn't mentioned anywhere in the title or description! BEWARE!

Thumbnail of user em468
1 review
1 helpful vote
July 5th, 2012

My company purchased the "Full Retail" version of Adobe CS5 on DVD for $595. The software was shipped quickly and it worked fine, but we had to phone Adobe for support and were informed that our license didn't qualify for support because it was the "Educational Version"! Further, it was licensed for resale in Asia, not here in the USA, and that it was already registered in Hong Kong!

How is that even possible unless they are selling black/grey market software...?

Thumbnail of user dl36
1 review
2 helpful votes
February 4th, 2014

Got ripped off for ~$240.00. Previously bought Visio and Project along with Win7 without problems, tried for another copy of Visio and I'm told the code they sent isn't for any Office 2013 product

Thumbnail of user markl66
1 review
1 helpful vote
June 24th, 2013

Almost every post, especially the 4- and 5-star posts, written on this site since July 2012 are fake and were written by employees of the company being reviewed. They mostly sell OEM and foreign license only.

Thumbnail of user matthewa21
1 review
1 helpful vote
September 30th, 2013

I purchased Windows 7 professional, and everything seemed fine, about a couple weeks after, i am now getting flagged for using a counterfeit version, DO NOT BUY FROM THEM

Thumbnail of user kevina3
2 reviews
3 helpful votes
May 14th, 2011

They sell download software, but what they don't tell you when you are buying, is that you won't get to download your software immediately. Since I purchased on a Saturday, hoping to upgrade my system on my day off, I won't even find out until Monday whether they are going to actually let me download what I paid for or not. How screwy is that? Ridiculous. I never bought download software before that I had to wait 2 days to download. What's the point?

Thumbnail of user hollyw1
1 review
1 helpful vote
November 4th, 2010

Paid for a download of microsoft office for home and student 2010... no response, no email, don't answer their phone, don't answer their email... ripped off royally... BUYER BEWARE!

Thumbnail of user thomass64
1 review
1 helpful vote
November 7th, 2013

Difficult process and rude, unhelpful techs. I cancelled the order because it would not download on my browser. Rude tech wanted me to download a different browser so I could download this software. Very bad experience!

Thumbnail of user maddyd
1 review
0 helpful votes
October 11th, 2012

The prices were great and the delivery of the order info and product was very efficient.

Thumbnail of user geralds1
1 review
1 helpful vote
May 1st, 2012

I purchased Adobe standard for $99 and all I got was an invalid activation code and a bunch of excuses that made no sense. Stay away Gerald Soukup

Thumbnail of user davidh99
1 review
1 helpful vote
December 5th, 2012

Super. Easy to use site. Found the Microsoft 2010 I needed for my new laptop and purchased download. Thanks.

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Devin R.

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4.5
596 reviews
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