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Wisconsin
1 review
7 helpful votes
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Order takes forever to arrive
November 23, 2022

Ordered items 3 weeks ago for Thanksgiving. Order is still in China. At this point hoping to get the Christmas items before Christmas arrives. I'm not sure what typical time is but wish that was posted prior to ordering…. I wouldn't have ordered for Thanksgiving.

Date of experience: November 23, 2022
California
2 reviews
9 helpful votes
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Return
April 15, 2022

I wanted to return an item because I did not like the fit. They responded by asking me why I was returning the item. I responded to their email. But still have not gotten a reply back. I sent 2 more emails asking for a status, still nothing. I will not be shopping with them again.

Date of experience: April 15, 2022
Ohio
1 review
5 helpful votes
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I ordered my items beginning of February and I still have not received my order. Tried contacting customer service and they said that because it's been shipped out they won't do a refund. Very disappointed because who knows if I will even get my order and I don't think that's right at all.

Date of experience: February 17, 2023
EVALESS O. Evaless Rep
over a year old

Sorry, because the logistics is the peak season recently, there may be delivery delays. We have provided you with the corresponding logistics tracking code and inquiry address, and informed you of the estimated arrival time. Because he is already in transit, we cannot help you with the refund.
Once your package arrives, if there is any problem, we will provide you with after-sales service. Thank you for your understanding.

Louisiana
1 review
2 helpful votes
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Terrible
February 18, 2023

I placed an order on 01/26/23 and still haven't received it. It was a seasonal item and the event has passed. Reached out for refund... claiming it has been shipped... according to shipping app, it hasn't...never again!

Date of experience: February 18, 2023
EVALESS O. Evaless Rep
over a year old

Sorry for the inconvenience.
Since it is the peak season of overdue logistics, the online logistics information may not be updated in time.
Because your package is already in transit, we can't help you intercept it. Once your package arrives, if there is any problem, we will provide you with after-sales service.
Thank you for your understanding

Louisiana
1 review
2 helpful votes
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Terrible customer service
March 13, 2023

Took 6 weeks to ship and missed the event. I ordered it 5 weeks in advance. Fought me on the return and offered a 30% refund and to keep the items. I should've taken it but I honestly didn't need the items. Then they took forever to refund the items after receipt and only refunded 80%. Terrible. I never even opened the package.

Date of experience: March 13, 2023
Washington
1 review
9 helpful votes
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Have to pay to ship back items!
October 17, 2022

Even though the item I received was 4 sizes smaller and 2 inches shorter than advertised, which I proved by providing a picture proving this, I still had to pay to ship these jeans back! I paid 9 dollars to have them shipped to me, and had to pay 12 to ship them back. They advertised these jeans as being 12-14 in size, and they fit smaller than my normal size 8 jeans. I bought them bigger on purpose so they would be a little baggy. They refused to pay for shipping. I will never buy anything from this company again. The jeans on top are my size 8 jeans, and the ones are bottom are supposed to be the size 12-14. HUGE DISCREPANCY.

Date of experience: October 17, 2022
EVALESS O. Evaless Rep
over a year old

Sorry, if you need to change the appropriate size, we will provide you with after-sales service and change the correct size for you; if you need to know what size is suitable for you, you can also ask customer service to recommend the most suitable size for you.
If you have any questions, please feel free to ask customer service support@evaless.com.

Washington
1 review
2 helpful votes
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Horrible Company
October 1, 2023

I placed my order a Month ago and haven't heard a word and have already paid. I have sent 3 emails with no response at all. Progress still shows In Progress. Most Horrible shopping experience ever!

Date of experience: October 1, 2023
Michigan
1 review
2 helpful votes
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Too many issues and a waste of time
March 30, 2023

I recently ordered matching shirts for me and my daughter. I received two email notifications for the shipment stating both items have been shipped and are on their way. Then, I received notification that one of the items was unavailable at the moment and I will be refunded the money. The company would not explain this discrepancy nor why I wasn't given the option to wait for the item. I was offered a discount code if I wanted to order again but they wanted a reply to an email before they gave me the code. I do not trust this company to do any further business with them.

Date of experience: March 30, 2023
EVALESS O. Evaless Rep
over a year old

Sorry, we can't find your order by your name; Could you please let us know your order number or other information so that we can solve the problem for you? If convenient, please contact email: support@evaless.com.

Canada
1 review
0 helpful votes
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Love the collection
March 20, 2022

Loved the Spring Wardrobe refresh from Evaless. I picked light jackets and love the fabric and quality. It was well packaged and appreciate the on-time delivery. Looking forward to order again. Recommended!

Date of experience: March 19, 2022
New Jersey
1 review
0 helpful votes
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I have received two items complimentary in exchange of my honest review - one pink sweater and one black denim- both were very nice quality. The sweater was better quality, denim was nice for the price but could be better. Love how fast the delivery was!

Date of experience: March 24, 2022
Italy
1 review
2 helpful votes
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I bought on their site this winter and I had a really great time :) . Really excellent quality, in fact I have used the garments several times during the season. The sizes and photos on the site correspond to reality, I recommend you buy on their site!

Date of experience: May 18, 2022
New Mexico
1 review
3 helpful votes
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Several weeks now and nothing i tried the phone number and this is obviously not a real working number I sent several emails with no response I should have read reviews so my bad I will file with my bank and hopefully get my money back.i just hope this helps someone save their money.

Date of experience: April 1, 2023
EVALESS O. Evaless Rep
over a year old

Sorry, we can't find your order by your name; Could you please let us know your order number or other information so that we can solve the problem for you? If convenient, please contact email: support@evaless.com

California
1 review
3 helpful votes
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Order Not received
February 17, 2023

Ordered maradi gras tennis shoes that was supposed to be delivered February 3. Still have not received them. No response to my email asking what is going on. Received an email to track order and no tracking available.
Poor service poor customer contact.

Date of experience: February 17, 2023
EVALESS O. Evaless Rep
over a year old

Sorry, can you send us your order number to support@evaless.com to check? We can help you check the logistics status. Thank you for your support.

Spain
1 review
3 helpful votes
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Evaless has amazing designs. It is difficult to choose something because they have a lot of beautiful clothes!. In this ocasion, I chose this T-shirt that I love. I am impressed with the amazing quality.

Date of experience: June 20, 2023
Virginia
1 review
1 helpful vote
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I received a pair of shoe that were too small. I emailed to let them know and they are replacing them for free. I don't have to send the small pair back. How nice is that! Can't wait to receive my new ones.

Date of experience: March 20, 2023
Italy
1 review
2 helpful votes
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Great clothing items
November 20, 2022

I had a really good time with Evaless. The products are really beautiful and just like in the picture. Furthermore, the jeans I ordered and then received are one of my favourites. I'll post some pics here

Date of experience: November 19, 2022
Texas
1 review
2 helpful votes
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I bought a pair of jeans in Evaless. Very stretchy, I could have probably sized down! I'm normally a 16/18 and bought an 18 and it fits a little loosely after a couple hours of wear. However, they are very comfortable and cuff easily!

Date of experience: October 6, 2021
Texas
1 review
12 helpful votes
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Just Don't
June 10, 2022

My order was misdelivered. I cannot begin to tell you how awful this has been. Thirty emails exchanged just trying to get them to understand it never arrived and just because they had a picture of A door with 301 on it didn't mean it was MY door. No resolution. No help. Told to go to my post office to file a complaint as if they had anything to do with it. They refuse to reship or refund. Filed a complaint with my credit card. Just walk away. Don't order!

Date of experience: June 10, 2022
EVALESS O. Evaless Rep
over a year old

I'm sorry for the bad experience it brought you, because the information fed back to us by the logistics company has been successfully signed for and delivered. So the final responsible party is the delivery post office, and we will also actively contact the post office for you. If you can contact the post office as soon as possible, it will be faster for them to see the package.

Washington
1 review
4 helpful votes
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Per the sizing instructions, ordered 7.5/40. Received 4 pairs marked 8.5/40 on the pkg. All fit as 8.5 too big! They offered 50% refund shoes only & to sell them. I did not want the hassle, I sent them back. They told me they're 7.5 because of the 40. Ended up paying shipping 2x. They will not consider a manufacture error missed marked 40 not as 41 which is 8.5. Consider twice, you may have the same problem, bad service not owning up to their manufacture error.

Date of experience: June 23, 2023
Oklahoma
2 reviews
0 helpful votes
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These jeans fit so well I wanted some cute jeans to wear for the summer. I got a size small. The jeans have a high waist but they aren't restricting. I'm also average height and they fit perfectly in length. This sweatshirt is super soft and a lovey color! I'm satisfied with the quality of the sweatshirt. It's everything I expected.

Date of experience: March 2, 2022

Overview

Evaless has a rating of 4.1 stars from 184 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evaless most frequently mention customer service and beautiful clothes. Evaless ranks 81st among Women's Clothing sites.

service
129
value
125
shipping
128
returns
109
quality
119
+214