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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
This summary is generated by AI, based on text from customer reviews
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All was great, they gave me a better car for the same price, because they were late 1 hour
I have used Europcar many times, always a good experience.
Dear Menno
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Credit Card - Debit Card. This is so confusing. It does not make a lot of sense.
Dear Patric,
We appreciate you taking the time to share your experience.
Consider your comment about credit card or debit card. Is complete a different card. A comment that we only hire out cars to drivers who have a credit card was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car. All our rentals a security deposit will be blocked on the credit card in the name of the driver plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns.
Hope that our answer could help you understand.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Pick up was really fast. Registration took a lot of time, although I have all the information saved during the booking (address, driver license and mileage), she had to input everything again manually. But very friendly and helpful
Dear Andre
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Very friendly welcome and staff, yet it was somewhat surprising that the agency didn't have access to the booking details or my Europcar Priviledge Club profile. The process could be more seamless…
Dear Friedemann S
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Concerning your thought why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Easy and fast, lovely helpful staff car was half full of gas, a first!
Dear IAN
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Όλα ήταν ΤΕΛΕΙΑ. Το προσωπικό ευγενέστερο, πολύ κατατοπιστικό. Το αυτοκίνητο ολοκαίνουργιο. Οι οδηγίες τέλειες, και οι καθηστερισεις ανύπαρκτες. Η τιμή καλή για την περίοδο του χρόνου.
Αγαπητέ Αντώνη
Σας ευχαριστούμε για το χρόνο να βαθμολογήσετε τις υπηρεσίες μας. Η ικανοποίηση των πελατών αποτελεί πρωταρχικό μας μέλημα και είμαστε ενθουσιασμένοι που απολαύσατε την εμπειρία αυτή!
Θα χαρούμε να σας εξυπηρετήσουμε και πάλι.
Η Ομάδα Εξυπηρέτησης Πελατών
Really great CARE ti assist us during the car delivery
Professional and kind staff
The car with few KBS we can say a new car, satisfying my reqst of automatic.
Sure next time I'll come back
Hello Fabrizio
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Molto bene, gentilissimi, consegna veloce e puntuale
Caro Neri
Apprezziamo il tuo tempo per valutarci. La tua opinione è fondamentale per Europcar Grecia. Per noi è molto significativo creare esperienze di viaggio positive per i nostri clienti.
Non vediamo l'ora di servirti di nuovo presto.
Il team Servizio clienti
Friendly and helpful staff. Car was clean and well prepared. Usually all Europcar cars are pretty new.
Everything is going well, no issues, and the staff of Europcar Thessaloniki is really kind. Tkx
Good customer service, very friendly and helpful staff. The car was in good condition also. Only downside was waiting on them to pick me up from airport to take me to their office, they don't have an onsite office in Athens airport.
Thank's for All! They gave as free upgrade for better car Jeep!
Hello Andreou
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Sehr lange Wartezeit bei der Übergabe vor dem Bus. Komplizierte Abwicklung wegen langsam funktionierender EDV.
Freundliches und hilfsbereites Personal.
Lieber Herbert,
Vielen Dank für Ihre Aufmerksamkeit. Europcar Griechenland freut sich über Ihr Feedback. Unsere Kundendienstabteilung strebt nach Exzellenz, aber es ist klar, dass wir in Ihrem Fall versagt haben. Wir entschuldigen uns für die Unannehmlichkeiten, die wir Ihnen möglicherweise verursachen. Wir werden Ihre Kommentare an die Technikerabteilung weitergeben, damit diese die Gründe für Verzögerungen überprüfen können.
Wir werden Sie beim nächsten Mal gerne bedienen und hoffen, Ihr Vertrauen zurückzugewinnen.
Grüße.
Das Kundenservice-Team
Friendly and professional service. New car, good condition
Dear Finbar
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Dear Pablo
Thank you very much for your rating and great comments. Your opinion is very important to us.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Very good service: Very fast and also very friendly.
Dear Anonymous
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Brilliant service from the staff gave us a car extremely quickly as we were stressed with no transfer and it was raining
Dear Darryl
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
We requested an specific model (Fist Panda) and the drove to car wash and made one available for us
Dear Oliver A
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
I received the car that I reserved and it was close to a new car with few thousands kilometers so the car was in a great condition. Overall experience with Europecar was good. I was talked into to buy extra insurance though. But I guess it was for safe of mind.
Dear George
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Luis
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Of course the delay an unexcused. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team