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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great transaction, quick shipping. Would not hesitate to purchase from them again.
The box came partially open, I'm sure the transport, UPS, didn't treat it with kindness along the way except for the delivery driver.
Associate called me to verify correct delivery address. Very polite and professional. Will order from etrailer again.
It was a great experience and very quick. I would highly recommend etrailer
Easy and well-constructed website and input fields. Easy, easy, easy.
Great customer service, easy online shopping, fast delivery!
This sink was the perfect upgrade from the double sink that we originally had. This just makes our motorhome much nicer.
These folks do not waste time, I ordered a part for my father during a holiday and it was here 3 days early.
They will get more of my business for trailer parts fore sure
Great hopefully i will love the product keep shopping here I will keep shopping here now on
Always been good transactions with eTrailer. Fast shipping and service.
Good transaction. No fuss no muss. Would recommend to anyone.
Great business to buy from. Product was received sooner than promised.
Great selection and options! Easy to use on-line ordering!
Easy to find what I'm looking for with very competitive pricing and fast shipping! I purchased the Hollywood E-bike rack light bar to increase visibility of brake lights and turn signals on my rv with bikes on the bike rack! It works perfectly and definitely met my expectations!
The website was easy to navigate and offered helpful information to make an informed decision. Prices were competitive and they shipped my item quickly. Communication was exceptional for the shipping and delivery process. The coupler purchased is as expected and high quality.
At least you're upfront with what will work on my truck I previously bought A Primus IQ at a auto shop where I live and they said that would work with my truck and trailer and I could never get the trailer to stop with brakes on the trailer so hopefully this one will work thank you
Went super smooth! Shipped same day if it weren't for the holidays it would have arrived in 3 days! Product arrived as advertised!
Easy and quick to find hitch I needed. Only thing was the paint was scratch and stickers were ripped and coming off.
I've never had to buy a trailer hitch before since they always come on the trucks I've had but when my current one rotted out I found myself on trailer. Their website explained everything to make the process quick and easy to find a good replacement, provided the install instructions, and as an added benefit had an excellent delivery time. Everything was as expected and I will be a repeat customer!
Like the pairing video installation and explaining the part I thought it was easy install the video was a great help it's most all videos out there always seem to have a problem this one was on the numbers.
I received the cover on time and had an issue installing, contacted Amy who then shipped replacement without question, which I received quickly. This experience is would have to say was fantastic and will shop with them again
Thank you for your excellent service.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members