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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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California
1 review
0 helpful votes
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Great purchase!
April 7, 2024

It was great. Installation video made it a breeze.

Date of experience: March 28, 2024
Missouri
1 review
0 helpful votes
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Good stuff at a good price
April 7, 2024

The website is nice, the external search engine optimization works well, found what I needed.

Date of experience: March 28, 2024
New Hampshire
1 review
0 helpful votes
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First time buyer. I found the search tool annoying because it gave me more items than the specific category of items I was searching for. I was searching for "lighted license plate holders" and other trailer things, not lighted holders or frames came up that cluttered the search. That was my experience. I still would buy trailer parts and accessories of from this website again.

Date of experience: March 28, 2024

First time buyer
March 25, 2024
Previous review

First time buyer. I found the search tool annoying because it gave me more items than the specific category of items I was searching for. I was searching for "lighted license plate holders" and other trailer things, not lighted holders or frames came up that cluttered the search. Remember this is my opinion.

Date of experience: March 15, 2024
Florida
1 review
0 helpful votes
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Awesome!
April 7, 2024

Always a great experience buying form your company. My third time!

Date of experience: March 28, 2024
Nebraska
1 review
0 helpful votes
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Fast and easy
April 7, 2024

I received my hitch about 48hrs after I completed my order, which is faster than Amazon. The no-weld installation took about 1.5 hrs for a professional to do and it's solid as a rock. I would recommend this hitch and this eTrailer site to anyone.

Date of experience: March 28, 2024
Massachusetts
1 review
0 helpful votes
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Always a great experience at E-trailer. Quality products, great prices and excellent customer service. Thanks

Date of experience: March 28, 2024
Wyoming
1 review
0 helpful votes
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Hitch round adapter did not fit truck adapter hole.
0.13 " to big. Had to grind to fit but at half price it was worth the work

Date of experience: March 28, 2024
Colorado
1 review
0 helpful votes
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I had ordered a front hitch for a winch mounting from another supplier. Said it was for my truck but it was not, had to send it back. Etrailers was considerably more expensive but it fit perfectly and was delivered on the stated estimated delivery date. The installation was so easy I considered taping all my fingers together to make it more of a challenge

Date of experience: March 28, 2024
Illinois
1 review
0 helpful votes
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Chevy Silverado Hitch Receiver
April 6, 2024

Easy to find the item I needed and it was delivered as scheduled in excellent condition.

Date of experience: March 27, 2024
Georgia
1 review
0 helpful votes
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I ordered the Multi-Pro Hitch from etrailer.com, when I received the hitch it was the wrong hitch. I contacted etrailer about the shipment and they promptly sent me the return labels and forms for the hitch and shipped out the correct hitch. Everyone was very helpful throughout the return process and following up on the receipt of the correct hitch. The B&W hitch was exactly what I needed, thanks again for the customer service.

Date of experience: March 27, 2024
Missouri
1 review
0 helpful votes
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Quick delivery
April 6, 2024

Good……………………….,,.,,. ……………………………………………………………,,,….

Date of experience: March 27, 2024
New York
1 review
0 helpful votes
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Fast and accurate
April 6, 2024

Received quickly and everything was as advertised.

Date of experience: March 27, 2024
Ohio
1 review
0 helpful votes
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Hitch
April 6, 2024

Great delivery, quick delivery, fast service, great product

Date of experience: March 27, 2024
New York
1 review
0 helpful votes
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Cane quick
April 6, 2024

Came fast and fit perfectly. We plan on towing with it this weekend.

Date of experience: March 27, 2024
New York
1 review
0 helpful votes
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Awsome
April 6, 2024

Easy. Great job will be ordering again...again...again

Date of experience: March 27, 2024
Missouri
1 review
0 helpful votes
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Great quality items and fast shipping. I really appreciate this company. I am a repeat customer.
Thank you etrailer.

Date of experience: March 27, 2024
Oklahoma
1 review
0 helpful votes
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Very enjoyable purchase
April 6, 2024

I ordered a hitch for 2024 subaru forester ane wiring kit. Fit perfect, easy install

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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Great pin box
April 6, 2024

Easy to purchase, done my research and made a few calls to confirm the right one

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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Very good service
April 6, 2024

Ordered a hitch and it was at my door two days later. The package was trashed but the hitch was in excellent shape and the fit was perfect, installed in 20 minutes.

Date of experience: March 27, 2024
Wyoming
1 review
0 helpful votes
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Quick easy ordering process
April 6, 2024

Easy ordering process, delivery was fast and painless, dropped on my doorstep. Have not installed yet but it looks right. Should be an easy install. Very nice looking part. Everything I have ordered from etrailer ( four or five orders now) has been great and easy to order. They have a great selection of parts.

Date of experience: March 27, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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