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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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The website is nice, the external search engine optimization works well, found what I needed.
First time buyer. I found the search tool annoying because it gave me more items than the specific category of items I was searching for. I was searching for "lighted license plate holders" and other trailer things, not lighted holders or frames came up that cluttered the search. That was my experience. I still would buy trailer parts and accessories of from this website again.
First time buyer. I found the search tool annoying because it gave me more items than the specific category of items I was searching for. I was searching for "lighted license plate holders" and other trailer things, not lighted holders or frames came up that cluttered the search. Remember this is my opinion.
I received my hitch about 48hrs after I completed my order, which is faster than Amazon. The no-weld installation took about 1.5 hrs for a professional to do and it's solid as a rock. I would recommend this hitch and this eTrailer site to anyone.
Always a great experience at E-trailer. Quality products, great prices and excellent customer service. Thanks
Hitch round adapter did not fit truck adapter hole.
0.13 " to big. Had to grind to fit but at half price it was worth the work
I had ordered a front hitch for a winch mounting from another supplier. Said it was for my truck but it was not, had to send it back. Etrailers was considerably more expensive but it fit perfectly and was delivered on the stated estimated delivery date. The installation was so easy I considered taping all my fingers together to make it more of a challenge
Easy to find the item I needed and it was delivered as scheduled in excellent condition.
I ordered the Multi-Pro Hitch from etrailer.com, when I received the hitch it was the wrong hitch. I contacted etrailer about the shipment and they promptly sent me the return labels and forms for the hitch and shipped out the correct hitch. Everyone was very helpful throughout the return process and following up on the receipt of the correct hitch. The B&W hitch was exactly what I needed, thanks again for the customer service.
Great delivery, quick delivery, fast service, great product
Came fast and fit perfectly. We plan on towing with it this weekend.
Great quality items and fast shipping. I really appreciate this company. I am a repeat customer.
Thank you etrailer.
I ordered a hitch for 2024 subaru forester ane wiring kit. Fit perfect, easy install
Easy to purchase, done my research and made a few calls to confirm the right one
Ordered a hitch and it was at my door two days later. The package was trashed but the hitch was in excellent shape and the fit was perfect, installed in 20 minutes.
Easy ordering process, delivery was fast and painless, dropped on my doorstep. Have not installed yet but it looks right. Should be an easy install. Very nice looking part. Everything I have ordered from etrailer ( four or five orders now) has been great and easy to order. They have a great selection of parts.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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