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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
California
1 review
0 helpful votes
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Overall
April 25, 2024

Pleased over all. I installed the hitch on to a 2004 Honda Crv. Very easy install only used 2 size sockets and a ratchet. The hitch was slightly off by an inch from where the bolts lined up. Nothing I couldn't fix with a screw driver to push in to place. From what I read this is a common thing due to shipping. My understanding was that nothing is compromised because of this. You will get a rattle because of the exhaust hitting the bolts that are now in place.nothing that will damage or compromise any parts.
Overall pleased with my purchase. Just missing the bike rack and testing out how it handles under a load.

Date of experience: April 15, 2024
Montana
1 review
0 helpful votes
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Excellent!
April 25, 2024

Great service, delivery, and outstanding product! Exactly as described

Date of experience: April 15, 2024
North Carolina
1 review
0 helpful votes
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Website is easy to navigate.
April 25, 2024

It was easy to find the hub assembly. And customer service is great.

Date of experience: April 15, 2024
New York
1 review
0 helpful votes
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Pa camper
April 25, 2024

Always has the parts I need & fast shipping and delivery.

Date of experience: April 15, 2024
Washington
1 review
0 helpful votes
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Saw this recommended to cut down wind noise on an Audi Q5 roof rack. Snapped right into place, works like a dream. Totally worth it!

Date of experience: April 15, 2024
Michigan
1 review
0 helpful votes
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Neede trail parts
April 25, 2024

The parts I needed were easy to find on the website and when they were received they were exactly what I needed. THANKS

Date of experience: April 15, 2024
Michigan
1 review
0 helpful votes
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Trailer
April 25, 2024

The products i ordered arrived early and was happy that they were exactly what I hoped for.
Will be ordering from them more often.

Date of experience: April 15, 2024
North Carolina
2 reviews
0 helpful votes
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Towing Mirrors
April 25, 2024

Ive ordered several times and always received prompt service. This shipment was on time but poorly packed and box had been ripped partly open

Date of experience: April 15, 2024
New Jersey
1 review
0 helpful votes
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Great service
April 25, 2024

My order came a day early. Ordered a few different times and always satisfied.

Date of experience: April 15, 2024
New York
1 review
0 helpful votes
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Trailer plate holder
April 25, 2024
Updated review

Only giving a three rating at moment cause I have not yet had the chance to install it to see if it fits. Shipping was fast although I never got an email with confirmation when it was ship like it said I would so had no idea when it was arriving and in the description made it sound like this was a heavy duty rust free bracket but it's nothing but a peace of plastic so naturally it's not goi g to rust

Date of experience: April 15, 2024

It was quick and easy
April 16, 2024
Previous review

It was quick and easy

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Very fair price and appears to be great availability.

Date of experience: April 15, 2024
Michigan
1 review
0 helpful votes
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Reliable and prompt
April 25, 2024

I have ordered multiple items from e-Trailers and have never been disappointed.

They even go out of their way to ensure satisfaction, and that your getting the right product for the right price.

Date of experience: April 15, 2024
Georgia
1 review
0 helpful votes
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Suspension upgrade
April 25, 2024
Updated review

Thought I received the wrong product but was mistaken. Haven't installed yet but appears like quality material

Date of experience: April 15, 2024

My last order keeps getting moved up for delivery date
April 19, 2024
Previous review

My last order keeps getting moved up for delivery date

Date of experience: April 9, 2024
Georgia
1 review
0 helpful votes
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Great Company
April 25, 2024

I ordered 2 item in different orders. Both orders were shipped the day I ordered and it was delivered within 2 days. I will definitely be ordering from them for all my trailer needs.

Date of experience: April 15, 2024
New York
1 review
0 helpful votes
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Correct part
April 25, 2024

Part arrived on time as promised. Fit my vehicle and working.

Date of experience: April 15, 2024
Colorado
1 review
0 helpful votes
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Great Support
April 25, 2024

This is my (I think) 4th hitch from etrailer. Etrailer's support and prices are unmatched. They ship fast and have great installation videos. I will always suggest Etrailer for anything in the towing category.

Date of experience: April 15, 2024
Ohio
2 reviews
0 helpful votes
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I have ordered several items for our motorhome. I have always had a very good experience.

Date of experience: April 15, 2024
Missouri
1 review
0 helpful votes
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Great Bike Rack at a good price
April 25, 2024
Updated review

The setup was manageable. I did use the setup video to speed up the process. It took some time getting used to mount my bike onto the rack. Thankfully the bike rack fits 2' hitch U-Haul installed.

Date of experience: April 15, 2024

The process was quick and easy to complete
April 16, 2024
Previous review

The process was quick and easy to complete

Date of experience: April 6, 2024
Michigan
1 review
0 helpful votes
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Very Knowledgeable.
April 25, 2024

The sales person was very knowledgeable and helpful.

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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Fits like a charm
April 25, 2024

Quick and easy with the ability to search by vehicle. The only thing would be that it should be better packages as the hitch busted out of the box on two corners. Fortunately there was no damage to the hitch other than a few paint chips I touched up.

Date of experience: April 15, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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