The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Well I got them fairly fast, Price has doubled in a few years.Right about the time we printed 8 trillion for bills we didn't need. Shocker.
One part of my order arrived damaged, but it was quickly dealt with and replaced within 48 hours.
Very smooth transaction and it fit perfectly very good quality
Curt's class 1 trailer hitch for my '21 CX-30 fit beautifully. The instructions were clear of what had to be done in order to bolt on the hitch: take the muffler off the hangers, enlarge a separate hole to fish the bolting plates and the carriage bolts through the frame member to position. Grade 8 bolts and flanged nuts were included. Better than I expected.
Easy to place the order and the trailer hitch arrived in a couple of days after placing the order. I live in New Jersey
Love the videos, far and away the best reassurance that the person thinking about doing it themselves can accomplish it successfully.
Was very happy to find what I needed online. Thought I might need to go to a specialty shop to have this installed, but found videos that make it look easy. We'll soon see.
Ordering and installation was easy. I received my order quickly and in great condition. I watched the install video before I received and attempted the install and as recommended it explained and demonstrated the process perfectly. It stated in the video that the included instructions were very bad and he was right. "Watch the video" I unpacked and assembled the brackets and completed the install in less than one hour by myself. These bars are not only look great but are very rigid. I highly recommend Westin and etrailer!
We received the package we have not opened it taking it next week to have it installed. We will edit our post after it's installed and we tested out.
Received the hitch in a timely manner and all parts were present thank you
Product arrived quicker than expected, instructions were concise and we'll written, which is a nice change of pace. Definitely would recommend to others.
Website made it easy to find what I wanted for a less common application for my sedan. Choose this one since it shows less on my car. Easy install and works great for hauling bike.
So far, so good. They fit well. In fact, very, very well.
The instructions were easy and clear. Having the youtube video to step thru it ahead of time left no doubt on the process steps. Great product! (my 4th etrailer install over the years)
Product came quickly and works perfectly….product description is accurate
Tool box lost metal rod holder that opens both locks at the same time.
The leaf springs I ordered was sent on time, price for one single spring was extremely expensive. I wanted to try Etrailer to see how their prices compared with other suppliers. I could have purchased a single spring from an American company cheaper than the Chinese made one o received from Etrailer. Sad when you can buy a custom spring cheaper.
Ordered a 10k weight distribution hitch for a toy hauler, which came in a box weighing at least 75 lbs. Free on time delivery while travelling approximately 2000 miles in excellent condition is hard to beat. Not my first order from etrailer and definitely not my last!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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