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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
New York
2 reviews
0 helpful votes
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Thule straps
May 1, 2024

Well I got them fairly fast, Price has doubled in a few years.Right about the time we printed 8 trillion for bills we didn't need. Shocker.

Date of experience: April 21, 2024
Ohio
1 review
0 helpful votes
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Excellent Customer Service
May 1, 2024

One part of my order arrived damaged, but it was quickly dealt with and replaced within 48 hours.

Date of experience: April 21, 2024
Ohio
1 review
0 helpful votes
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5
May 1, 2024

Very smooth transaction and it fit perfectly very good quality

Date of experience: April 21, 2024
Florida
1 review
0 helpful votes
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Curt's class 1 trailer hitch for my '21 CX-30 fit beautifully. The instructions were clear of what had to be done in order to bolt on the hitch: take the muffler off the hangers, enlarge a separate hole to fish the bolting plates and the carriage bolts through the frame member to position. Grade 8 bolts and flanged nuts were included. Better than I expected.

Date of experience: April 21, 2024
New Hampshire
2 reviews
1 helpful vote
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Had what i needed reasonable cost /shipping and great service

Date of experience: April 21, 2024
New Jersey
1 review
0 helpful votes
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Easy to place the order and the trailer hitch arrived in a couple of days after placing the order. I live in New Jersey

Date of experience: April 21, 2024
New York
1 review
0 helpful votes
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Love the videos, far and away the best reassurance that the person thinking about doing it themselves can accomplish it successfully.

Date of experience: April 21, 2024
Pennsylvania
1 review
0 helpful votes
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Great
May 1, 2024

Wish there was free shipping but 4.99 not too bad i guess

Date of experience: April 21, 2024
Mississippi
1 review
0 helpful votes
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Was very happy to find what I needed online. Thought I might need to go to a specialty shop to have this installed, but found videos that make it look easy. We'll soon see.

Date of experience: April 21, 2024
Georgia
2 reviews
0 helpful votes
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Great product
May 1, 2024

Ordering and installation was easy. I received my order quickly and in great condition. I watched the install video before I received and attempted the install and as recommended it explained and demonstrated the process perfectly. It stated in the video that the included instructions were very bad and he was right. "Watch the video" I unpacked and assembled the brackets and completed the install in less than one hour by myself. These bars are not only look great but are very rigid. I highly recommend Westin and etrailer!

Date of experience: April 21, 2024
Texas
1 review
0 helpful votes
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Too early to tell
April 30, 2024

We received the package we have not opened it taking it next week to have it installed. We will edit our post after it's installed and we tested out.

Date of experience: April 20, 2024
California
1 review
0 helpful votes
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A20 hitch
April 30, 2024

Received the hitch in a timely manner and all parts were present thank you

Date of experience: April 20, 2024
Washington
1 review
0 helpful votes
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Product arrived quicker than expected, instructions were concise and we'll written, which is a nice change of pace. Definitely would recommend to others.

Date of experience: April 20, 2024
Alabama
1 review
0 helpful votes
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Great option for bike racks
April 30, 2024

Website made it easy to find what I wanted for a less common application for my sedan. Choose this one since it shows less on my car. Easy install and works great for hauling bike.

Date of experience: April 20, 2024
Kansas
1 review
0 helpful votes
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Replacement U-Bolts
April 30, 2024

So far, so good. They fit well. In fact, very, very well.

Date of experience: April 20, 2024
North Carolina
2 reviews
0 helpful votes
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The instructions were easy and clear. Having the youtube video to step thru it ahead of time left no doubt on the process steps. Great product! (my 4th etrailer install over the years)

Date of experience: April 20, 2024
West Virginia
1 review
0 helpful votes
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Excellent product and delivery
April 30, 2024

Product came quickly and works perfectly….product description is accurate

Date of experience: April 20, 2024
Missouri
1 review
0 helpful votes
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Tool box bar repair
April 30, 2024

Tool box lost metal rod holder that opens both locks at the same time.

Date of experience: April 20, 2024
Texas
2 reviews
0 helpful votes
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Shipping was Great!
April 30, 2024

The leaf springs I ordered was sent on time, price for one single spring was extremely expensive. I wanted to try Etrailer to see how their prices compared with other suppliers. I could have purchased a single spring from an American company cheaper than the Chinese made one o received from Etrailer. Sad when you can buy a custom spring cheaper.

Date of experience: April 20, 2024
Florida
1 review
0 helpful votes
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Ordered a 10k weight distribution hitch for a toy hauler, which came in a box weighing at least 75 lbs. Free on time delivery while travelling approximately 2000 miles in excellent condition is hard to beat. Not my first order from etrailer and definitely not my last!

Date of experience: April 20, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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