etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
No problem with etrailer, I just ordered the wrong thing.
I was able to find my items, do research, watched a couple videos by the etrailer crew, and helped me make a decision quickly. I got my order within a couple days. Really great service!
Easy to find and easy to choose. Especially the Car chooser -- your car doesn't fit this, let me find one that does, option. Thank you!
I ordered the Air Lift WirelessONE Compressor System for Air Helper Springs - Remote - Bluetooth - EZ Mount and Firestone Ride-Rite Red Label Extreme Duty Air Helper Springs - Rear Axle. Install time for both system was around 5 hours. This truck upgrade has changed my hauling experience and I only regret that I waited this long in my life to put airbags on my truck.
Easy to order and fast delivery!
Etrailer kept in contact with me through the shipping process.
Very fast delivery. Exact fit. No problems at all.
The bumper is much better than the original which was thin folded steel, welded only part way up the box to the frame. The extensions moved the bumper somewhat further than I expected but give some other advantages. The one problem is that the bumper clam mounts prevent the rack I previously bought from etrailer from raising to the folded position, The rack frame hits the clamps.
Have ordered many trailer parts from this company and have overall been very satisfied.
I love doing business with etrailer.com. Their customer service is fantastic. I receive an email about the online order along with updates regularly. Then, they even check to make sure I received the order.
Unfortunately, the part numbers aren't an exact match and the referrence numbers have a couple extra digits too. Hope it fits!
Glad you all had the return springs I needed as my regular supplier did not have them. Worked great.
Incorrect trailer wiring sent
Ordered Honda odyssey received universal
Easy to find product and easy to check out. The box arrived in tatters and soaking wet, however it was a brake hub and did not suffer any damage. This is likely a shipper issue vs trailer.
Right product the first time. The product fit just like they said it would
Overall, great service and lots of information on products description and installation. Really easy to find the correct product for your project. Very happy with e-trailer.
I was very happy with my purchase. It was a very good price.
I bought axle grease seals that were good quality, a good price and had very fast shipment. A very good experience with eTrailer!
Well organized website, great specs and photos to help select.
As always top quality, good price, and fast shipping
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members