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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,210 reviews
Washington
1 review
0 helpful votes
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Hitch happy!
May 25, 2024

Efficient and safe delivery. Just had it put on my vehicle yesterday. Works great! Thank you.

Date of experience: May 15, 2024
Indiana
1 review
0 helpful votes
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1 day late
May 25, 2024

I have no issues with the hitch but it was a day late and we needed it to take our bicycles with us on vacation. I was told 2 day delivery and it actually took 3 which still is not bad at all but unfortunately I have to return it because that day given was crucial to my order. I was able to get a hitch directly through our Mazda dealer that day and still take our bicycles.

Date of experience: May 15, 2024
Ohio
1 review
0 helpful votes
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Good experience but I do all the work myself when ordering on line.

Date of experience: May 15, 2024
California
2 reviews
0 helpful votes
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Good Quality Product
May 25, 2024

All went well with the Trailer repairs and strong connections

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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Work like it should.
May 25, 2024

Very hard the find this locally, luckly etrailer have it, Made this buying experiece a breeze. Thanks.

Date of experience: May 14, 2024
Missouri
1 review
0 helpful votes
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Somewhat confusing. When I received my hitch it looked like I ordered the wrong one. I called etrailer and it turned out that it was the correct one.

Date of experience: May 14, 2024
Tennessee
1 review
0 helpful votes
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RV AC Cover
May 24, 2024

Quick delivery! Quality product! Better than the factory one!

Date of experience: May 14, 2024
Utah
1 review
0 helpful votes
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It was simple to install and the item is very user friendly.

Date of experience: May 14, 2024
Michigan
1 review
0 helpful votes
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Received quickly
May 24, 2024

Great shipping and quality and there were no issue. All parts arrived ontime.

Date of experience: May 14, 2024
Colorado
1 review
0 helpful votes
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Gooseneck coupler
May 24, 2024

Super happy with how the product looks and excited to get it installed. Was super impressed to how fast they processed and shipped the coupler to me

Date of experience: May 14, 2024
Pennsylvania
1 review
0 helpful votes
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Straightforward installation.
May 24, 2024

Nothing too tricky. Just make sure your socket extension IS at least six inches long to give adequate clearance under the tailpipe tip when torqueing down the bolts on that side. My only (nitpicky) complaint is that the picture of the underbody panel and where to make the cutout was kinda dark and took a little looking at to get sorted out. Otherwise, no problem.

Date of experience: May 14, 2024
Georgia
1 review
0 helpful votes
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Great Service
May 24, 2024

Awesome service but not the right fit for my camper.

Date of experience: May 14, 2024
Canada
1 review
0 helpful votes
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Order filled promptly
May 24, 2024

Thanks for getting the product to me so quickly!
Shipped across the border and in my hands in just a few days.

Date of experience: May 14, 2024
Oregon
1 review
0 helpful votes
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Thanks to Jesse for answering all my questions. Shopping experience was great. I'm a return customer as I bought receiver hitch for my 2015 Infinity which has been fantastic for pulling my utility trailer and now my Aliner Ranger 10 trailer. This purchase is for transporting my New EV Outset my Ryvid. On the rear of my Aliner trailer.

Date of experience: May 14, 2024
Tennessee
1 review
0 helpful votes
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Never disappointed by etrailer
May 24, 2024

The hitch came for my 2023 Palisade in just a couple of days and along with the hitch were very clear installation instructions with pictures included! I am very pleased!

Date of experience: May 14, 2024
New Mexico
1 review
0 helpful votes
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Installation was very easy, and the the 7 way plug makes it even better to connect to my other trucks. The 3500 lb. A-Frame jack operated flawlessly my trailer is a 10,000 lb & it weighs 2,400 lb empty when loaded with the tractor it come to 8,400 lbs. As expected the electric A-Frame had no trouble lifting from tounge weight & the light comes in very handy when loading early mornings & late nights at the farm. I highly recommend it. I will be purchasing another 3500 lb. Electric A-Frame jack for other trailer.

Date of experience: May 14, 2024
Washington
1 review
0 helpful votes
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Coleman Rim and Tire
May 24, 2024

I ordered a replacement rim and tire for our 1996 Coleman Fleetwood Key West pop up camper. It was exactly what I needed and the rim was close to what we had on the camper. The order was processed and shipped fast. I'm very happy with the results.

Date of experience: May 14, 2024
Massachusetts
1 review
0 helpful votes
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Product was just as described
May 24, 2024

My experience was smooth. I will shop with etrailer again

Date of experience: May 14, 2024
Iowa
1 review
0 helpful votes
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Great experience
May 24, 2024

Easy to order. Reasonable prices! Shipped and received very quick!

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Perfect fit
May 24, 2024

Perfect fit of living quarters vent. All you needed was in the install kit.

Date of experience: May 14, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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