The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
All I needed was the end piece of the lens but had to buy the entire light unit to get that piece. I only used the end piece and now I have the whole unit, minus the lens. If I was able to order just the lens, I couldn't figure out how using your website.
Travel Trailer owner who tries to fix their own camper.
Arrived quickly and fit perfectly with no issues or leaks.
Just enter vehicle specifics and parts your looking for and etrailer make it easy. As a dealer and installer, I use etrailer often. A good partner for small shops like mine.
Attwod trailer rebuild parts are not listed as such on E-trailer. Had to search the internet and find a drawing for the Attwod marine hydraulic trailer actuator to find a part number to search for on e-trailer.
Found what we needed and very fast shipping. Part was less expensive on another site but perhaps they would have not been as quick to ship it to us
The free shipping is awesome. My order was shipped within one business day.
My order for utility trailer accessories was received quickly and was shipped securely and well packaged. The trailer jack was as described and meets my high quality standard for use on my landscape trailer.
Everyone was very helpful, notifying me that I had duplicated an order and quickly making the order correct. Great service.
Great experience! Quick shipping, good quality and installation was very easy.
This is my second time ordering something from etrailer and both times, service was prompt and exactly what I was looking for. AND there was even a link to an installation video that proved to be incredibly helpful.
As always, my experience with e-trailer was first rate. From selecting, ordering, and installing a receiver hitch and wiring harness for my 23 year old vehicle couldn't have been easier. All of the research regarding specific fitment notes for your respective vehicle has been done and is right there on the website. 10/10
The etrailer website is the best we've ever seen. Accurate product information, ease in comparing products, and the step by step installation videos are a huge help. Not only are their videos for a given trailer, but videos on installing that trailer on your particular vehicle. This is the third trailer we've purchased from them. They are our first stop shop!
Site was easy to navigate and find what I was looking for. The power converter arrived a day earlier than stated.
Shipping was very fast and free since it was over the amount needed for it. Even though I am a novice I was able to get it on with some help from my father.
Process was pretty straight forward with their included video. The hardest part for us were those rubber exhaust hangers. We sprayed them but they were still challenging to pull off and put back on. Broke a few plastic fasteners when taking the plastic bumper covers off, but they sell $10 kits online to replace those and I had enough to get everything in place and drivable in the mean time.
My 2015 WRX had some corrosion on one of the heat shields (they are very thin) and a screw broke a hole through it. We were able to put a larger washer on to save it though.
Feels very sturdy and doesn't hang down very far(is about even with the exhaust).
Always wonderful to work with and great knowledge and service.
Love etrailer just wish they would sponsor me lol. Great customer service and speedy delivery.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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