etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ease of use and video instructions. Seem to be really good but i will have to see when i install it.
All components were delivered and the install was per the provided video. The install was not too difficult.
Easy to find what I was looking for and really appreciate the free 2nd Day Shipping. The only down side is that the day after I received my shipment, the manufacturer of the item posted a 40% discount on the item. I've toyed with just returning it and buying direct under Napier... but I don't have time for that so guess it's just my bad luck striking again.
Love the professional follow up. Every order has been handled with knowledge and expertise!
Not sure who is at fault here but my package was completely opened sitting on my front porch
Product arrived quickly and fit well. Had to go grind a small cut on both sides of an ARB bumper to get it level but minimal amount. Drilling no fun but worked out ok.
I'm giving a pintle ball combo hitch a try. I'm hoping it'll lock down on my trailers coupler. I'm always afraid if a bump and trailer dumps back.
Very reliable, quality, fast shipping and follow up. I would definitely recommend to anyone to order from Etrailer.com.
Great backup camera for my fifth wheel trailer. Easy install. Camera & monitor was already paired out of the box. It was a simple plug & play.
Website info was easy to read and understand. Help was available if needed.
Great products, shipped on time and received in excellent condition.
Detailed measurements for the stabilizer were posted online and were extremely helpful in determining that it would fit my existing bracket! Plus the stabilizer itself appears to be very well made.
Plastic wrap was worn threw and some paint missing. Not a huge deal. Once I switch out the old hitch. The truck is getting undercoating.
Package arrived quickly and was well packaged. My family needed adapter hose for back up emergency heating incase home heating system was out due to loss of electrical power. Hose was used and tested and performed flawlessly and is on standby incase it's needed.
It is one less thing to worry about in cold weather. It is a good feeling knowing that we have back up heating and that my home and family will be protected with warmth in cold weather.
Got the exact parts I needed and they got here fast. Etrailer is my first add usually only stop for what I need
Easy. Didn't have to call to ask what would fit. Website had all the info needed. Everything fit perfect and had it all installed within a couple hours.
I've been using etrailer for years now they seem always to have the knowledge and the parts I'm looking for at decent prices. Shipment is prompt. I always shop them with confidence and am continually satisfied
Great experience! Ordered the trailer hitch for my 2006 Honda Ridgeline. Order came in on time, installation was so easy. Literally, took me and my son few minutes to install the kit. Had to drill one tiny hole for the ground wire. You can easily ground it to rear light housing without any drilling, I just didn't have a bolt laying around at the home.
Great site, easy to navigate and order what we need! All items are high quality and fair prices
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members