The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Have not used it yet but it's heavy duty and should work as advertised.
Kimberly was very helpful finding what I needed. Order process was painless.
Have always had a great experience, I've ordered 2 brake controllers that were perfect plug and play. The best.
Lost an RV leveling leg pad and snap pad on trip to Tx. Ordered replacement they were direct replacement for my 22 Montana 3781RL. Parts arrived in 2 days installed same day awesome place to order your part at a lower cost than the dealership!
Quick turn around and informative about status of order. Great prices.
Tesla s plaid in US tesla doors not offer a hitch. This went on perfectly
Greatest company and products l have worked with in many years!
They had the a/c i was looking for at a good price and free shipping!
Ordering was easy. 👍 Order received. I installed the product myself. 👍
Excellent communication and on time delivery In specific location requested.
It would be nice to have the weight capacity listed in the description.
I recently ordered a trailer part from eTrailer, and I couldn't be more satisfied with the experience! The ordering process was smooth and hassle-free, and I was impressed by how quickly my part was shipped. It arrived even sooner than expected, and best of all, it was the exact part I needed—no guesswork, no frustration. The pricing was also very reasonable, making it a great value overall. I highly recommend eTrailer for their fast service, quality parts, and great prices. I'll definitely be ordering from them again! 🚛🔧
Good experience, customer service good, received my order in a timely manner.
Used the reviews and answered questions on the site to help narrow down my choice of hitch and wiring harness. Shipping was fast and arrived on time. Product was as described. Box was a little damaged but no damage to hitch. Installation was easy using product installation videos off the website in addition to provided instructions. Everything worked like it should, very happy!
Everything on the site was great. Thanks. Excellent job
The price was very competitive for the same exact product but trailer was much better and I received it in two days with emailed updates along the way.
Easy to find the parts, quick ordering. Fast delivery! Much appreciated
Your site needs to be more specific about not knowing what campers take. I used your AI and it said these tires, it was 180 to send them back, you guys did split it with me but now I have to order again and I'm down 90 dollars. Just a simple statement on your page would have told me to call for camper tires, save people all this trouble. So it you are ordering camper tires don't trust their system, call them.
I am pleased with my order from etrailer! Their website has very thorough and detailed product information, pictures, and videos, which is very helpful when shopping for products. It was a straightforward checkout and purchasing process, and the order was shipped to me in a timely manner.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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