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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
Florida
1 review
0 helpful votes
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Offset ball
February 20, 2025

Have not used it yet but it's heavy duty and should work as advertised.

Date of experience: February 10, 2025
Arkansas
1 review
0 helpful votes
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Great Service
February 20, 2025

Kimberly was very helpful finding what I needed. Order process was painless.

Date of experience: February 18, 2025
Florida
1 review
0 helpful votes
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Products are always as described.
February 20, 2025

Have always had a great experience, I've ordered 2 brake controllers that were perfect plug and play. The best.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Excellent selection or RV parts
February 20, 2025

Lost an RV leveling leg pad and snap pad on trip to Tx. Ordered replacement they were direct replacement for my 22 Montana 3781RL. Parts arrived in 2 days installed same day awesome place to order your part at a lower cost than the dealership!

Date of experience: February 10, 2025
Wisconsin
1 review
0 helpful votes
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Very easy to use and fast shipping. Ordered on the 10th and my item is expected to arrive on the 12th. Great to deal with.

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
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Great Experience
February 20, 2025

Quick turn around and informative about status of order. Great prices.

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Tesla s plaid in US tesla doors not offer a hitch. This went on perfectly

Date of experience: February 10, 2025
Florida
2 reviews
0 helpful votes
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Great service
February 20, 2025

Greatest company and products l have worked with in many years!

Date of experience: February 18, 2025
Mississippi
1 review
0 helpful votes
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Great price and product
February 20, 2025

They had the a/c i was looking for at a good price and free shipping!

Date of experience: February 18, 2025
Arizona
1 review
0 helpful votes
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Perfect
February 20, 2025

Exactly what i needed for replacement, delivery arrived within normal time line.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Ordering was easy. 👍 Order received. I installed the product myself. 👍

Date of experience: February 19, 2025
Ohio
1 review
0 helpful votes
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Bike mount
February 20, 2025

Excellent communication and on time delivery In specific location requested.

Date of experience: February 10, 2025
Wisconsin
1 review
0 helpful votes
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Bike racks
February 20, 2025

It would be nice to have the weight capacity listed in the description.

Date of experience: February 18, 2025
South Carolina
2 reviews
0 helpful votes
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Thank You
February 20, 2025

I recently ordered a trailer part from eTrailer, and I couldn't be more satisfied with the experience! The ordering process was smooth and hassle-free, and I was impressed by how quickly my part was shipped. It arrived even sooner than expected, and best of all, it was the exact part I needed—no guesswork, no frustration. The pricing was also very reasonable, making it a great value overall. I highly recommend eTrailer for their fast service, quality parts, and great prices. I'll definitely be ordering from them again! 🚛🔧

Date of experience: February 18, 2025
New York
1 review
0 helpful votes
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Good service
February 20, 2025

Good experience, customer service good, received my order in a timely manner.

Date of experience: February 10, 2025
Georgia
1 review
0 helpful votes
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As Advertised
February 20, 2025

Used the reviews and answered questions on the site to help narrow down my choice of hitch and wiring harness. Shipping was fast and arrived on time. Product was as described. Box was a little damaged but no damage to hitch. Installation was easy using product installation videos off the website in addition to provided instructions. Everything worked like it should, very happy!

Date of experience: February 10, 2025
Alabama
1 review
0 helpful votes
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Front hitch for 2006 E450 Rv
February 20, 2025

Everything on the site was great. Thanks. Excellent job
The price was very competitive for the same exact product but trailer was much better and I received it in two days with emailed updates along the way.

Date of experience: February 18, 2025
Georgia
1 review
0 helpful votes
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Easy to find the parts, quick ordering. Fast delivery! Much appreciated

Date of experience: February 5, 2025
Ohio
1 review
0 helpful votes
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Got wrong tires
February 20, 2025

Your site needs to be more specific about not knowing what campers take. I used your AI and it said these tires, it was 180 to send them back, you guys did split it with me but now I have to order again and I'm down 90 dollars. Just a simple statement on your page would have told me to call for camper tires, save people all this trouble. So it you are ordering camper tires don't trust their system, call them.

Date of experience: February 18, 2025
Illinois
1 review
0 helpful votes
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I am pleased with my order from etrailer! Their website has very thorough and detailed product information, pictures, and videos, which is very helpful when shopping for products. It was a straightforward checkout and purchasing process, and the order was shipped to me in a timely manner.

Date of experience: February 10, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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