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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience, quick delivery and quality product great price
Great Website with Videos - looking forward to install
Great pics and video helps. Thank You!
Etrailer is a one stop shop for my RV needs. Always has the parts I need.
There is plenty of variety and the items purchased are good quality. Will continue to shop with eTrailer.
Easy to complete the order. Great communication from etrailer. Product is as advertised. Very pleased.
Purchase went very well thanks! Why at least fifty characters I don't have enough command of the English language to make up at least 50 characters. Are u freaking serious...wow... get $#*!ing real.
Great product and amazing service at a reasonable price,especially with freight to Alaska.
Parts were a direct fit and of high quality. I had a question about the installation, so I reached out to customer support and they were very helpful. 10/10!
Website was really helpful in fitting hitch to vehicle.
Watched installation video which will help with installation.
Box was pretty much shreaded on arrival. Hope all parts are still attached. Haven't checked yet
Fast Easy and Great Price. I sent this to my daughter and SIL to install on their new vehicle.
It arrived very quickly and they are pleased with it.
As usual, etrailer delivered on time and with a quality product. Completely worth it.
I was able to quickly find all the information I needed on the etrailer site--installation instructions, link to the manufacturer, reviews, pictures, videos,... Shipping was fast.
Once again etrailer provided a great trailer hitch and a super deal. Haven't installed it yet, but from the last two CRv hitches I mounted, I don't expect any problems. Thanks.
I must have not understood the diagram, I needed measurements to make sure a battery fit, and the measurements were for the outside...not so helpful for me.
It was good to find the cover I needed and the video was great.
Product was for an older series bike rack to replace a part that was damaged. The correct part arrived and was shipped quickly..
I ordered a Thinline LED Trailer Light on 11/19/2024 and I received it on 11/21/2024. The light was a direct replacement for my old light. The order process was super easy, and the shipping was unbelievable! I would highly recommend etrailer.com to anyone!
Chat Support is very helpful and answered all my questions. Ordering was a snap and my shipment arrived quickly.
My order was shipped within minutes of ordering. Several people emailed me making sure I knew it shipped and offered help tracking the package etc
So easy to get what I needed without any drama.
We had technical questions that a tech answered in great detail, which helped a lot, plus the prices for the products are good!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members