ETrade SupplyReviews 64

OMG... I never have this worst customer center before.

I got the wrong item, so I returned it. (I contacted with the costumer center and they told me how to send it) I understand that they charge 25% for returning, but I returned the item over a month ago and they never gave me refund back. They always excuses. I paid $200- for the item, so I'm supposed to have $175- back from this company,
If you have to return the item, you should take pictures how you put it in the box. And pictures of the box.
I'm so irritated and I never recommend this company to anybody.

We use Etrade Supply for any parts we can't get from our Wholesalers in the states. Even with our Ebay account Etrade outdoes them on quality of products we have ordered. I have three service centers and we order in bulk and I have an personal account specialist that we deal with for returns. No issues here one of the best wholesalers. Just take into account its overseas for shipping. In 2014 they will have a facility in U.S. for quicker shipping.

I've ordered quite a bit from eTradeSupply. I can't vouch for their returns product because I've never had a defective part, but I love what I've gotten from them. They're a great place to get the parts that you can't find anywhere else. The only downside is the huge shipping cost and the week long shipping time. Both are because the parts ship from a store in China. If you can handle $20 in shipping or just need a specific part that you can't find elsewhere, then it's a great place to get your parts.

Returning a defective part is a BIG hassle. I'm pretty sure they won't replace it if it is.
They said: "Regarding 1 x defective white iPhone 5 LCD assembly, the second QC is finished. However, the inspection report shows that many scracthes on the digitizer were caused by improper man-made handling. So, under this circumstance, it is very difficult for us to offer the replacement. However, this broken LCD assembly can be repaired and look new again if you would like to do that and pay the reparing fee $24.60 please advise."
I said: No thanks. You can keep it and sell it to someone else. Please remove me from your email listing. I'm no longer purchasing parts from etrade supply. Happy selling

The part was bubble wrapped. So if I paid $24.60 (probably plus shipping) it would look new again? Thought it was scratched.

I see a Sea of separation and not much customer loyalty.

I perform a handful of device repairs, and most of my parts come from trusted sellers on Ebay, well i decided to try something new, a wholesaler if you will. So i purchased a few items to repair an iPhone 4, total was around 80.00 usd, ( the iphone 4 was a personal device thank god!). In the package of items was a screen digitizer/battery door combo, upon reassembly when testing the new screen, i noticed it wasn't functional and at times i would just get the back light with no function. I had my old screen on site to test and make sure i didn't damage the motherboard, and the test was a pass,

Well i immediately contacted etrades customer support. They got back to me and had me fill out a WEA process form, i did and included all info and pictures. Thinking this was enough to get the ball rolling, i get an email back stating that i will have to ship the defective part in for further review. At the time i was ok with this cause i knew that the item was indeed DOA.

So i looked into shipping, for this 8oz item to ship back will run me about 40-80 usd. Customer service may not be a priority in some countries, robbing a one is, i sent them a final email back stating i will be not partaking in the transaction and as a customer i will just count this as a lesson learned.

I just thought for future buyers i would give a real clear description of this company and MY experience with them. Another service they could have easily offered was sending me a new part along with a prepaid shipping slip to send the defective item back in, but that would probably make a company like this bankrupt.

They claim to have brand new OEM, but believe me they are definitely not, I work in the industry and they have all clones and copies, I ordered screens and digitizers only to find they have been somewhat tampered with telling me that they have been refurbished. All the videos they have of their QC is fake, its just a quick act for the video. And when you try to place a negative review the Mods quickly stop it, contact you and ask you to work things out.

I ordered an LCD assembly for my GS II I777 from etrade supply.
http://www.etradesupply.com/oem-samsung-galaxy-s-ii-sgh-i777-lcd-screen-and-digitizer-assembly-with-front-housing.html

I had a very frustrating experience.

I received an assembly that was broken. One of the ribbon connectors was broken off. The ribbon was not adhered to the housing and the ground for the haptic buttons was not adhered as it would be on an OEM assembly.

I decided to return the part. Their return policy is that the customer pays for return shipping even if they send you a defective part and they verify it. Since they are based in Hong Kong shipping is expensive.

They verified that the part they sent was defective and credited back my original cost, but left me out to dry when it came to the return shipping cost. I declined to have them send me an additional part because I was afraid I would get another piece of junk that I would have to pay to send back. They did offer me a coupon for further purchases to ease my pain, but I will never use it.

In summary, I will never buy from them again, nor would I recommend them to anyone.