RIP OFF

I've been ordering from eTradeSupply on and off for a couple of years until about 3 months ago. Now, I rarely go elsewhere.

A little background, I'm a repair shop owner who purchases around $6-7k worth of parts montly. I was having some real issues with quality and availability of product from my normal suppliers, who I went through because both are located in the US. I had ordered from eTrade several times before, but normally only for what I couldn't find anywhere. Quality was always great, but waiting for the extra time to ship from Hong Kong was enough to not go through them for anything else.

Then they started a US warehouse. I decided to try eTradeSupply for the main bulk of my order, including replenishment stock for most of my Apple product parts. I was shocked at the quality. I've ordered from the 5 largest parts suppliers in the US, and none of them can hold a candle to what I got in. Definitely OEM quality on parts for iPhones, Galaxies, iPads, and even the Alcatel and HTC parts! I saved over $50 when compared to purchasing from my normal suppliers my first order.

The best part is that my customers have definitely noticed the increase in quality. What we sold before was great, but what we sell now is as near perfect as one can expect! The very few bad parts that I've received they've had no problem either replacing or refunding. 5 stars all the way! I'm even using one of their OEM Galaxy S4 screens in my current phone, and I couldn't be happier!

UPDATE 11-14-15
I've noticed now when I call that they specifically mention that they don't cater to the DIY purchaser. They are for wholesale, or bulk purchasing. Please remember that. If you're a DIY person just looking for a single screen, go to eTechParts, iFixIt, GadgetFix, or iMonster.

I recently attempted to replace a broken screen on my Google nexus 7 from ETrade Supply. Im a novice so I did some web research and learned that the LCD screen is affixed to the glass (ifixit.com); so I ordered what I thought was the whole thing. When I searched for replacement screens, I came to ETrade Supply and ordered the replacement screen.

It turns out that ETrade Supply sells these parts separately because they contend it is really quite common to remove the adhesive binding the LCD screen to the glass and digitizer. Maybe an expert from the US can either set me or them straight here is their contention after I realized I was sold not the broken glass and LCD but the LCD only:

You could also buy a digitizer touch panel as well as an adhesive, and put the parts together yourself, though I suggest this be done only by professionals. So if you chose this method I would further suggest taking everything to a repair shop and asking for them to assist you.

The part you ordered was the OEM Asus Google Nexus 7 Tablet LCD Screen http://www.etradesupply.com/oem-asus-google-nexus-7-tablet-lcd-screen.html. This piece comes with nothing but the LCD. We have sold several thousand of these exact units, but usually to repair shops since changing only the LCD is very difficult

The moral of the story, be careful when ordering from ETrade supply, my mishap caused me to waste $80 and need to pay to ship the part back to Hong Kong to get a refund! But thats not all! Before I knew they ship this mystery part, they made me do the following before offering I could ship the part internationally on my own dime.

1) Download WEA Form for Replacement.
1. Take some high definition photos explaining the claim. The photos should include the following:
Evidence showing the part is purchased from ETrade Supply.
Evidence showing where and what the defect is.
2. Send it to *******@etradesupply.com to conduct an Evaluation.

2) Then, after ETrade receives and reviews the form:
1. Print the attached WEA form.
2. Send it along with the defective part to the address of ETrade Supply Asia-Pacific warehouse in Hong Kong, China:
ETrade Supply International Limited,
RM 703 Kowloon Building, 555 Nathan RD, Kowloon Tong, HongKong
Telephone: *******6827

All of us in the bay area are starting to see this going sideways, $80 mistake, 1 hour to fill out the silly TPS report and then international shipping? How much does a new Nexus 7 cost?