These people are the worst when it comes to customer service. They don't answer the phone (like, EVER) and their voice mail boxes are all always fulll
I have ordered twice from Etradesupply.
All I can say is. WOW!
The delivery time is outstanding and the quality has been great. I highly recommend this site for anyone who wishes to purchase a replacement part for their cell phone.
A+++
Returning a defective part is a BIG hassle. I'm pretty sure they won't replace it if it is.
They said: "Regarding 1 x defective white iPhone 5 LCD assembly, the second QC is finished. However, the inspection report shows that many scracthes on the digitizer were caused by improper man-made handling. So, under this circumstance, it is very difficult for us to offer the replacement. However, this broken LCD assembly can be repaired and look new again if you would like to do that and pay the reparing fee $24.60 please advise."
I said: No thanks. You can keep it and sell it to someone else. Please remove me from your email listing. I'm no longer purchasing parts from etrade supply. Happy selling
The part was bubble wrapped. So if I paid $24.60 (probably plus shipping) it would look new again? Thought it was scratched.
I see a Sea of separation and not much customer loyalty.
We use Etrade Supply for any parts we can't get from our Wholesalers in the states. Even with our Ebay account Etrade outdoes them on quality of products we have ordered. I have three service centers and we order in bulk and I have an personal account specialist that we deal with for returns. No issues here one of the best wholesalers. Just take into account its overseas for shipping. In 2014 they will have a facility in U.S. for quicker shipping.
We own a repair store in northridge California and thought we can add etradesupply to our list of suppliers. We order min $1500 to $5000 / mo. There customer service is a horrible. They offered free shipping, then went back on there word saying have too many ipad screens in our shopping cart and it's just too heavy to offer free shipping. They then offered 4% discount, and went back on there word, no 4% discount shows at checkout. There customer support is horrible. I wasted 3 days chatting with there customer service, very slow responses, hard to understand English, and then ended up no where. I don't trust a company that do not care about there customers. Good bye etradesupply. Webcarts#gmail
I don't know who to believe - the lab said the screen I bought was damaged. ETrade claim they sent me a perfect screen. Anyway, after alot of anger they agreed to give me 50% refund.
Parts are of good quality but flatrate shipping charge of $18.99 is bad. Buy a $80 HTC LCD digitizer, shipping is $18.99. Buy a $1.66 speaker, pay $18.99, buyb a screw $18.99 shipping even if the part is in their Texas wearhouse. I don't buy from them because of their excessive shipping charges.
I ordered Nokia LUMIA 1020 LCD with Digitizer Assembly S+ Grade. Fittment product was as good as new. In rupees it cost me 6800 INR. Whereas in service centre it was 16.500 rupees for replacement. I am happy with product quality. But delivery time is too long & filled with full of hurdles. When it comes to courier delivery etc.
We have done consiterable business with this company. The quality is generally outstanding and we have always had great shipping times, which is rare for a company shipping from HK.
Their US department is friendly yet understaffed, the RMA process needs some ironing out and the price is too much vs alternatives. These are minor problems considering their stable high quality so 4 Out of 5 Stars.
Mikael Mikkelsen
www.seatoskycellrepair.com
Great customer service. They were quick to answer, and very accommodating when I ordered the wrong unit at getting me sorted out, and making sure I was happy. I would definitely deal with them again. Shipping options were reasonable, and a great selection.
I have been using etradesuppy for a few months and cannot fault the customer service or the quality of the parts. If you watch their videos on youtube you'll see how much time and effort goes into the service they give. The website is very quick and clean looking and you won't have any problems finding the right parts. I have tried other online suppliers and nothing comes close to the service etrade give you. Its a shame that most angry customers post reviews and the 1000's of happy customers don't have time. Give them a try and you won't be disappointed
I've been using etade supply for a couple years now, and have never had any big issues. Anytime there's been any problem my sales rep Roger has helped me out. I make about an order every week or so, and have never been sent anything that wasn't as said on the site (unless it was broken, in which case they sent me a new piece). But I never had any OEM trouble like the guy bellow, they've always been very honest.
I've ordered quite a bit from eTradeSupply. I can't vouch for their returns product because I've never had a defective part, but I love what I've gotten from them. They're a great place to get the parts that you can't find anywhere else. The only downside is the huge shipping cost and the week long shipping time. Both are because the parts ship from a store in China. If you can handle $20 in shipping or just need a specific part that you can't find elsewhere, then it's a great place to get your parts.
Happen again, after a few months. This time I buy some flex cable and a battery for galaxy s3, the grand total was around $25 usd. But when I check my history on my bank account I realize that they charge me $250 usd stead $25. I call right away to their main office and after trying to speak with yhe general manager, shes was so rude on my, saying that they don't gonna reimburse my money and shes just hang my call... I gonna never buy with this company. After market parts and thief's
Compared to the other guys out there i believe eTradeSupply is by far the best in the market! I was honestly pleasantly surprised to receive such Prompt, efficient, and friendly customer service. My experience in the past with other companies was less than admirable..
I have bought from this vendor a Grade S+ OEM display LCD for HTC 10 and I found many trouble on touchscreen.
The sensitivity is very very low respect to the original HTC screen, the multi touch not works well, the double tap to turn off/on the screen not work at all, the "HTC Ice View" case not work at all.
The screen isn't OEM at all and it isn't compatible with HTC 10.
I've spent half day of my life and spent money to install and remove this fake screen and ETS support service have offered to me only a discount on the fake product (be aware, only on the fake product not on the shipping cost).
I asked to PayPal and obtained a full refund (fake product and shipping). Without PayPal I would have lost my money.
Don't buy
I've had great couple of years, experiencing with the supplies and phone parts. I've been ordering LCD and the quality is good, and shipping is great and on time. I've had great customer service along the years.
After assembling all back, I tested the all the sensors, IR blaster, TSP hovering, SPen hovering, red blue and green, black, and most importantly like most all note 3 problems, the multi touch. I could put 10 fingers and no glitching. Which makes this product perfect. I recommend this to you all.
I have multiple cell phone repair shops in Texas. I found Etrade Supply from great reviews from several people that attend a Dog park I frequent. I could not be happier w/ the customer service I have recvd. From them over the last 2 years. Any time I have had a question I generally recv an answer back from them w/in the hour! I recommend them to al my family & friends (that don't live near one of my repair shops lol!) I find their inventory to be fully stocked through out the year & shipping communication to be very accurate. Greenwerks, Inc
Most of what we buy are defective. Not worth it to ship them back. Wouldn't suggest using them. Even their highest grade quality part is not worth it.
Overview
ETrade Supply has a rating of 2.5 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ETrade Supply most frequently mention and defective part. ETrade Supply ranks 15th among Mobile Repair sites.
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- Dallas, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Alex H., thanks for your feedback. As sated before, the 4% discount is generated by system that once go through checkout one will find it. We specified the US and HK inventory and offered additional shipping discount for you, while no further feedback returned about order. Sorry that both of we two sides have our own points to stand for. We shall thank you for your suggestion and long term monitoring to us, we will also improve our internal customer service as long as customer requested. See you Alex, your account is always reserved.