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Nigeria
3 reviews
10 helpful votes
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My experience with binary scam broker. I invested 90% of my retirement payment in binary online investment broker Umarket trade option, with the mindset of getting it multiplied and enjoying a better retirement life. It was sweet and smooth from the start, withdrawals were easy and consistent until it gets to a point I started to be denied withdrawals and that was how I was denied access to my invested capital, I couldn't get my invested amount back not talk of the bonuses. I contacted several lawyers but it was all waste of time and money, they couldn't render an inch of help. God so good, I found on brokers reviews a certified binary options recovery expert that helped me recover my 99% of my investment back from the scam broker, Mr Gavin Lynch and his team worked relentlessly to get my refund from the scam broker. You can contact the recovery expert via his email address: *******@gmail.com, l feel that some people might have falling a victim to this online scam brokerage that's why I want to recommend the recovery team, if you have found yourself in the same situation as mine, I can assure you that it's possible you can still get your investment back.
Good luck

Date of experience: December 11, 2019
Philippines
10 reviews
6 helpful votes
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I ran eToro through their paces, and the verdict is in: thumbs down. Do not go there, it is a waste of time. (Abridged blow-by-blow follows.) KYC seemed typical, fast, and straight-forward, really just upload a passport and a bank statement. So I sent them a wire for AU$1000 (their website gave me the impression that HQ might be in Australia). I then got an e-mail from a (very patient, very nice) local representative in the country where I live, nonetheless with bad news: the compliance $#*!s wanted me to collect a couple reference letters detailing the sources of my funds. After KYC, after I already sent them money. Of course I told them to pound sand (though I was still making an effort to be polite at this time) and return my wire. Then I got another e-mail that the return wire had failed. Now they want me to provide wire instructions for a bank where I live. I do not have a bank account where I live, but they already HAVE a bank statement and wire instructions for my primary bank in another country. Again, I tell them to pound sand and send the money to my bank. (At this point I am starting to be not polite.) I also asked their local customer representative to go around the compliance boneheads and escalate up to the customer service department, which she did. A few days later I received the wire in my bank, and a couple days after that I got an apologetic e-mail from someone else in customer service. Personally, I will never again in this lifetime do business with eToro.

Date of experience: June 8, 2021
Spain
2 reviews
2 helpful votes
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Etoro is becoming a scammer platform, do stay clear. They could have ruin me off if not for the intervention of aptrecoup.org which came to my rescue when I visited their website

Date of experience: July 11, 2022
Israel
2 reviews
8 helpful votes
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Fair experience overall
January 17, 2018

Received my withdrawal today. Applied for it on 1/1 so this was the 11th business day.

Etoro is a trustworthy site. I've never had any issues with them.

Thanks

Date of experience: January 17, 2018
AE
1 review
7 helpful votes
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EToro is a fraud
January 13, 2021

EToro is a fraud. They take your money and never credit your account. Their customer service does not respond. Avoid at all cost

Date of experience: January 13, 2021
Canada
2 reviews
0 helpful votes
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I invested 1500 Euro, and later aggreviated to 3800 Euro. I now requested for 1500 to be paid on my Bank account. They never said no until one day one worker (Jay) came online to trade with me before the payment of the requested 1500 Euro. He now trade with the whole 3800 Euro at a time and said it would be doubled or triple. To my greatest surprise as i was watching the transaction on the Trade platform in less than one hour the whole money turned to Zero Euro. He promised to call next day, over one week nobody calls untill i started writing series of E-Mails until someone called me again after about 2 weeks and told me to invest again to regain their company loss and my personal money, then i now told them i would not do that. God so kind I was to find on the reviews a recovery expert Mr Nathan Chambers him and his team worked relentlessly to get back my invested capital including my bonus back from the investment company in question (Utrader). Feel free to reach out to him via his email address *******@gmail.com if you are having issues withdrawing your funds and he will guide you on how to recover your funds.

Date of experience: October 1, 2020
Armenia
1 review
0 helpful votes
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I had a partner account which is now closed
I have outstanding balance of 250$ in affiliate commission
And they don't want me to send it back!

Date of experience: March 23, 2022
District of Columbia
5 reviews
31 helpful votes
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They hire a third party to get rid of you. A very well-organized criminal organization this platform but REimburse SOlutions helped me fix things.

Date of experience: October 6, 2022
Netherlands
2 reviews
11 helpful votes
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Scamers
November 2, 2021

They play nice at the beginning but the ending turns out pretty bad especially if you trusted them all your investing

Date of experience: November 2, 2021
Germany
2 reviews
3 helpful votes
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Good
January 21, 2020

I think that eToro is safe and secure. It always looks for security signs on my browser before I trade.

Date of experience: January 20, 2020
New York
1 review
0 helpful votes
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Worst platform
May 21, 2021

EToro is the worst platform. They lure the costumers in buying and copying trading and when the crypto market falls they trigger stop loss and sell all your assets. I lost my all assets. I was trying to copy 3 traders and trying to average down and putting more money but when market dropped they sold all my assets without asking me. I was working at that time and could not see that sold all my assets and by the time I realized market was up 20 percent and had to rebuy at much higher prices. So instead of loosing 15 to 20 percent I lost 50 percent ( lost during the dip and by rebuying at higher price. This is the worst platform that they automatically trigger stop loss and made mandatory. I would leave my money what ever is there and would never add any money again. Coin base, coin base pro and Binance.US are much better. They don't have hidden agenda. I hope I recover the money i lost with them if crypto rebounds then I would take all my money and put in other brokers. Trust me Coinbase is expensive but they have no hidden agenda. EToro is the worst. Somebody recommended meso that I could loose all my money.,

Date of experience: May 21, 2021
South Carolina
1 review
3 helpful votes
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Deposit
March 23, 2020

I made a deposit on March 9th and it has not shown in my account yet. I assumed they are just going to keep my money? Can anyone help me? Thanks

Date of experience: March 23, 2020
California
1 review
0 helpful votes
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Hello! I started investing with eToro a few months ago. I probably sent around 30k to eToro in several transfers. Few weeks ago, for reasons out of my control, one of the transfers I sent was returned to my bank. I asked eToro about what should be done, and right after that they limited my account. They said I should proceed with the transfer once again, but the support manager probably was in a huge confusion as my account was still limited for both... deposits and withdrawals.
By the way, I'm a Platinum member and I'm supposed to get priority support assistance, but that's just a huge lie. It's just a marketing trick. No priority and actually no Support at all.
Although my account was fully verified and I provided them with every document they asked for, I'm waiting for around 3 weeks for some assistance in this matter, with no success.
My account is limited, with over $19,000 in balance, with no option to withdraw my money in any way. Not even to trade.
You'll probably ask me about support assistance? Or even about Support Manager and Priority (as advertised)?
That will be a good question, as I can say that even if I asked to close my account or to leave me to cash out my money in some way, there is SILENCE. I only receive some template messages asking me to wait and to thank me for understanding. WHAT? Are you kidding with me?
Is there any reason for them to hold my money for that long? I owe them anything? The funds are just in my Dollars balance. They are using my money to make profit and there is no sign about getting my money back.
INCREDIBLE! Right?
STAY AWAY from eToro if you want to use your money. Is easy to send them the money in the first place but it becomes impossible to get your money back.
I'm begging them for my money. That's not "cool" AT ALL.

Date of experience: May 7, 2021
Gibraltar
1 review
0 helpful votes
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Etoro took a 20-point spread on an NVDA trade and then blamed a delay in booking the trade as the reason for it - disgrace!

Date of experience: June 7, 2023
Alaska
1 review
1 helpful vote
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Seem to always have technical issues during times of extreme volatility in the markets, don't take my word, check it out for yourself. Criminal

Date of experience: February 23, 2021
Sweden
2 reviews
0 helpful votes
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What Happens with Your Money?

Both Unregulated and regulated brokers promise you that they deposit your btc/funds in a segregated bank account. They like to think that they will prove their integrity and convince you that they guarantee your access to your funds. However, no such personal account exists. That also is fiction. Your money went straight into their own bank account instead. Sure, they promised that you could withdraw your money whenever you want. But you will soon find out that's easier said than done. Some firms will ignore your requests to access your funds outright.

Others will bounce you back and forth between different departments in order to exasperate you. To the point when you'll just give up. And then there are those that will point to the small print on the Terms & Conditions page. Squint eyes and you will see that you agreed to first reach an unattainable amount of trades. Or repay that huge bonus they gave you before you even apply to withdraw your money. Or both.

If you are a victim of a fraudulent online company which presents itself as a broker or a reliable company but is in fact a scam. Getting your money back isn't a big deal if you get the right person to help you out but with the rate at which a lot of scammers come online to rip people off, it becomes difficult to get the right person. This is why I'm going to recommend to you a legitimate Cyber Investigation Firm and recovery expert team. It's time to recover the money you lost with Binary Options! If the company does not return your money, you should approach your credit card company or issuing bank and fill out the paperwork for a chargeback, citing fraud, misrepresentation and breach of contract as the reasons or you can seek the assistance of a private investigator and asset recovery expert, former industry insiders said. (Israeli binary options salespeople routinely lie about their identity, location and financial experience.).

That is why I will recommend a cyber investigation firm Activebonorum.com a scam protection organization/body that can help you sort out any issues you might have with your broker. It's important to contact the authority for your broker's specific region.
CONTACT@ ACTIVEBONORUM COM

Date of experience: March 28, 2021
GB
2 reviews
1 helpful vote
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Vey good broker
March 8, 2022

I will give them 5 stars, but the issue is the don't call in one to help
In the first day I lost all my money because the didn't call me.

Date of experience: March 8, 2022
GB
1 review
1 helpful vote
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Not profitional
February 23, 2021

The website go off and you can't stop your trade or open new trade.
If you do it twise because its not working its makes 2 orders.

Date of experience: February 23, 2021
Ireland
1 review
1 helpful vote
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Keep away
February 4, 2021

I'm 5 working days waiting for a reply to an urgent query. One of the worst companies I've ever dealt with.

Date of experience: February 4, 2021
TW
1 review
0 helpful votes
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Etoro is a scam
April 1, 2022

Etoro is a scam. They kicked me out without properly guiding me and would not let me move my cryptocurrency out to my wallet. Please stay away.

Date of experience: April 1, 2022

Overview

eToro has a rating of 1.4 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eToro most frequently mention customer service, bank account and much money. eToro ranks 5th among Centralized Exchange sites.

service
53
value
50
shipping
21
returns
27
quality
42