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EsteeLauder.ca Reviews Summary
The company appears to struggle with customer satisfaction, as evidenced by recurring complaints about product quality and fulfillment issues. Customers express disappointment over receiving fewer promotional samples than promised and report inconsistencies in product performance, particularly with high-end items like perfumes. These concerns suggest a decline in reliability and product integrity since the founder's passing. While there are isolated mentions of effective products, the overall sentiment leans towards dissatisfaction, indicating a need for improved customer service practices and quality assurance to restore trust and enhance the brand's reputation.
This summary is generated by AI, based on text from customer reviews
Tested tubalrose perfume in the store. It lasted long on the skin. Hence, I purchased a bottle at a cost of $200. The quality from the purchase is poor. Scent does not last. Hence, it is a poor product for the cost. Should be taken off the market if they are so inconsistent with this product.
I clicked on a special to receive 3 free samples with a purchase. They only sent one. I repeated requested the other 2 but never received them. Then they have the nerve to send me an 3-mail offering me 4 free samples. This company has gone crooked since Estee herself died.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members