eSpares

Ordered a shelf for my fridge. Arrived damaged. Espares takes an age to respond to emails. I returned the replacement (even though it be requested I didn't want one). Refund agreed. Still waiting 10 days later.
I went through Bosch for the replacement drawer - £12 cheaper and quicker. Avoid!

I ordered an upper wash arm for my dishwasher, checked all details on the website, and all seemed good so I ordered.

When I received the item, it was a lower arm, contacted to sort out and all I'm getting is send us your machine details so we can find the right part.

I know the part I ordered was the right part, so I've packed it.up and sending it back for a refund and I'll buy elsewhere from now on.

Ordered brushes for my Bosch Washing machine. Simple right... No. First chose next day delivery which was kicked back. Paid and shown confirmation number but although stated email confirmation to follow, it never did. So have I ordered my parts or not. No way if finding out. Phone number doesn't lead anywhere except recorded message saying they are digital. Well, that's not true as the digital customer service doesn't work either. Attempted to track confirmation number but just constantly going round in circles. Can't find my account, can't change password, attempted to email customer services no answer and of course no parts received. Terrible customer service. Have used this site in the past and worked ok but if you have any issues you are stuffed and I guess they don't care. Use local suppliers is my advice.

I ordered a fridge door shelf in July. They didn't have it in stock but sent me a weekly message to say that they were expecting it. After 5 months I gave up and cancelled the order and asked for a refund. They confirmed the cancellation but over a week later I am still waiting for my refund. They are impossible to contact. I can't find a phone number anywhere and when I try live chat they put me in a queue but when I reach the head of the queue they close down saying all their operatives are busy. I have no idea how to contact them. I would never deal with this firm again.

The company was Beko spares. After a long delay they delivered the wrong product. No apology. They will not refund or rectify as espares. Website misleading. Terrible customer service. Totally unreliable.

Utterly atrocious company. Having waited weeks for a number of Karcher pressure washer spares to arrive in stock I decided to cancel the order.
Despite contacting the company numerous times I am still waiting for a refund. Their communication is shockingly bad, taking days to receive any response which has resulted in me having to raise a dispute through PayPal in an attempt to be fully refunded.
They continually tell me I have been refunded however I've only been reimbursed £5.45 of the £44.35.
Avoid at all costs.

Placed an order.
3 weeks later still waiting.
Incredibly difficult to 'communicate with live'.
No active phone number, no chat on PC.
Eventually 'spoke' with them via phone app.
Didn't have the part and weren't likely to have it soon either.
Cancelled.
Four weeks wasted. Shower of sh! T.

I was told my part had been lost in the post. I asked for the tracking number which would prove that on 4 separate occasions, no one ever gave it to me. I was told I couldn't have a replacement as they're "out of stock". They are still listed on the website and in stock... My theory is that they didn't have it and that they pretended it has been lost to save face. If they weren't the only company with the part, I would have shopped elsewhere!

Ordered a drawer for my fridge. 3 weeks later and many emails later still hadn't arrived with no eta. Can't talk to any live people. Emails in very bad english. Had to insist many times for my money back, 7 days later I still don't have my money, they then sent an email saying 'glad you recieved your order' absolute idiots. Avoid!

They don't even deserve one star. Totally useless inept company to come across

Send Snapchat enquiry they need not model number but serial number, so i send in email the photo of inside information label. 4 days pass i get a response they cannot view attachments system don't allow them. So i send an email with the 3 number on two days later i get a response asking for the number...
Hadn't i just done that?

Whoever this Mohammed is they are useless obviously no customer service skills, cannot use a computer let alone understand Universal Number digits! Shane twits like this rubbish business are eradicating independent honest traders

Experience of date ITS STILL ONGOING

Do not use espares! If they do not have part in stock they will fob you off for months and when you ask for a refund claim that you dealt with a previous distributor a who have gone into recievership!

Having paid 12.39 euros for a part and then 6.99 postage to Ireland I received another postage claim (not duty) from an post for 6.50
Espares want nothing to do with the charge as they state... wait for it... the delivery is my responsibility. Seriously.

FIRST TIME I HAVE USED THEM AND THE LAST AVOID

I have now been waiting for a month to receive my refund back every time I ask where it is theres always some sort of excuse. Ive had to get my bank involved in retrieving my refund I will never be purchasing from Espares again.

I ordered a new drawer for my freezer. Due to woefully inadequate package it arrived damaged, twice!
Then they refused to pay the return postage when I couldn't print out their label, even though I sent them the receipt.

ESpares Call Centre Enquiry Ticket: [T*******]
Amazing incompetence, ordered a part last November, still not delivered, suggesting they tried to deliver, very unhelpful company to deal with, now I am told they will return my payment, I want what I ordered 9 weeks ago.
Aiden grace

NEVER USE THIS COMPANY. I ordered on the 13th of October and inspite of numerous emails which just generate a generic reply, no one had the courtesy to call or email from their "customer service " my item has not been delivered and I have asked for a refund if I dont get one im going to go the legal route

8 days later I have not received my washing machine part. I needed this urgently and had paid for postage too. They don't provide any tracking information even though the dispatch email says click here for "tracking info" when you do click there it takes you nowhere! But to a page saying thank you for your order do you want to order this item again! Erm no i dont! I have even received the first one you cownboys. They won't answer telephone calls as they have a recorded saying "we are working digitally" apparently. Why don't they say that on the website rather than saying call us on this no. When the number is a dead end to a recorded message. I sent them on the online contact form and its been more than 48 hours and no one has got back to me. The last resort I tried the webchat 5 times and no one answers me on there either. Absolutely sick of them and I will not be using them again.

I shop here as they have a good range of goods, from oven trays to vaccum parts, dust bags, even some parts for your dish washer, washing machine ect.
The best thing on there are the tips and tutorials to help you say your dish washer broke.
I would reccomend these to you

Another one bites the dust wish I had read reviews. Ordered part it's never arrive they will not refund my money. Stupid email correspondence telling me my issue has been resolve. Absolute dope Sabrina telling me to wait 21 days and then in same sentence that shipment was posted 30th of Aug and should arrive in 3-5 days. Yeh Sabrina its basic math ITS NOT ARRIVING. AVOID AVOID AVOID. HIGHLY recommeny spares company out of tullamore co offaly, ordered washing machine part yesterday arrive this morning works perfectly, use those guys instead of these A holes who have robbed me