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  • Escrow.com

Escrow.com

Ratings On Other Platforms

Trustpilot
3.5 / 5
Better Business Bureau
1.2 / 5
Corporate Values

Overview

Escrow.com has a rating of 3.8 stars from 2,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Escrow.com most frequently mention customer service, great job, and domain name. Escrow.com ranks 2nd among Payment Processing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.6%
Positive
349
Neutral
0
Negative
16
63
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What reviewers want you to know

Positive highlights

  • If you have a great domain name, the Concierge Service was a very helpfull.
  • The verification process was not easy but the support was great, thanks

Critical highlights

  • Customer service explained my transaction was blocked because I needed to upload an invoice.
  • I'm purchasing a domain name and going to pay through PayPal, which is from me.
How would you rate Escrow.com?
Business's Favorite Review

“Fast and extremely helpful customer service.”

Jack U.
2/23/21

I found Escrow.com while looking for some added protection in purchasing a vehicle with a lien against it, and I'm glad I went with them! They have moved everything along very quickly, and one of their customer service agents (named Kana) kept me in the loop during the whole process. I will absolutely use them next time I need to make a major purchase or sale - they keep both the buyer and seller protected, and their team takes the time to answer all of your questions.

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Top Positive Review

“You're so nice”

Carl P.
11/28/23

You're so nice. Thank you for your patience with a senior person. I understand it a little better now.

Reviews (2,221)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) concierge service (32) domain name (44) wire transfer (15) verification process (14) anything right (10)
Thumbnail of user ryanw106
2 reviews
5 helpful votes
May 4th, 2020

It is a hassle and over-priced service. I do not feel comfortable having to use Escrow and prefer other payment methods.

Thumbnail of user howardp19
1 review
18 helpful votes
February 2nd, 2016

Very expensive. Won't accept checks in payment. Want you to wire everything at your expense. They keep referring to their rating at the Better Business Bureau (which they pay for) when their business practices were challenged. Service rep failed to understand concerns. Slow to respond to concerns.

Thumbnail of user sb133
1 review
13 helpful votes
October 5th, 2015

Why can't escrow.com transfer the domain first to their name / registrar and then to the buyer's registrar?

They only hold the money in escrow, they don't want to hold the products or IP that are being sold. So this is really half-escrow.

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From the business

The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.

Business History

Founded in 1999, Escrow.com is a leading provider for secure business and consumer transactions.

When you choose Escrow.com, you benefit from our heritage as a trusted escrow provider, that over 1.4 million individuals have already used to help them securely and successfully handle their transactions.

Regardless of the type of product or service sales you manage, be it physical or non-physical products; Escrow.com delivers.

• Discreet handling and management of your Buyer and Seller
• Manage the entire escrow transaction from start to finish
• Superb track record giving you assurance your broker fee is secured
• Low cost, affordable online payment solution
• Reduced risk with robust and highly secure online payments process
• Award-winning company, trusted by millions worldwide

Aside from these benefits, Escrow.com is also incredibly easy to use, it’s intuitive, and it’s quick.

Company Representative

Thumbnail of user keithg16
Jackson E.
General Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Escrow.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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