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eReplacementParts Reviews Summary
eReplacementParts has a rating of 2.7 stars from 4,468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention credit card, next day and wrong size. eReplacementParts ranks 2nd among Appliance Parts sites.
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I had a back-ordered part holding up the shipment of an order. A short email to customer service had the item removed from my order (at my request, so I can order later), and my order shipped the next day. And I received a couple days earlier than the estimated arrival.
I broke the handle off my Presto electric griddle. The part was correctly described, came quickly, and fit perfectly -- it's like new now.
I had to ordered a replacement gas tank for a pressure washer. When it came, it was the right part but it did not come with a gas cap. I did save the old tank but unfortunately I could not find the old gas cap. No Problem. I would just order a gas cap. Come to find out they no longer make the gas cap. That was a big disappointment. How could you sell the tank and not the cap. That's like selling the car without the tires. I take responsibility for losing the gas cap but you would think the tank and the cap would be part of the tank.
While working with my belt sander it started to lose power. When investigating I found one of the brushes was broken off. The problem seems to be with the brush holder. When I tried to remove the cap holding the brush it was jammed tight into the holder.
EReplacement Parts had the diagrams for me to find the correct parts I needed for my sander. Shipping was quick and my sander is back to full strength. Thank you for the service.
Customer Service Representative was like speaking to one of my family members...
A-1 product, Excellent fast service... What more could you ask for.
It was a pleasure dealing with these people...
I ordered a part for my grill 32 days ago. When I ordered the part, the website stated they had it on hand. After not receiving a shipping confirmation email, I decided to email the company. I was told it was a special order item that is coming from manufacture and it would take 7-12 business days for ereplacementparts to receive, then to ship to me. I continued to follow up over the past month by sending another email, and calling the company direct 3 times. Each phone conversation and email ended the same way with them telling me to continue to wait, and that it has not arrived in their warehouse yet. I spoke with manager Becky, who was VERY rude, and told me that special order items can take up to 20 days to arrive in their warehouse. I told her that is not what their website states, and she snapped back rudely stating I was wrong, and that I was just going to have to wait longer. I asked to speak to a different manager that wasn't so rude, and after waiting 15mins Rob called me and promised to look into this delay. 9 days later, I had to call Rob back, and he stated he had not had a chance to look into this for me yet.
Very easy to find the part that I needed, came in earlier than quoted, will definitely using this site again
Delivered on schedule. The parts were well packaged an the mower deck. The installation time advertized was perfect and accurate. Excellent job.
Ordered parts for my lawn tractor and although I have not put them on yet I can see they are the correct parts. Delivered in good time despite what is going on in the world today. Good job!
I ordered several replacement parts for my Shimano spinning reel. They were shipped promptly and work perfectly. I will certainly order from eReplacementParts again should the need arise.
Received item quickly, exactly what I needed. Customer service agent very understanding and knew what type of battery charger I needed. Thank you!
Delivered quickly. Unfortunately it didn't fit. Whether my fault or theirs, I don't know. It was priced correctly and in fine shape when it arrived. Refund was given quickly and free return shipping.
Went to YouTube to learn how to replace shattered handle on my Dewalt DW703 Miter Saw. Mark from ReplacementParts delivered an easy to follow how-to video. I subsequently ordered, received and replaced the old handle. Super easy process!
I've had this power washer for ten years and the water line sprung a leak which disabled the machine - now i have to buy a new power washer - just for the heck of it I look on your website and for $30 i bought a new line and it works like NEW - big time saver -thank-you
The new mower deck that I received was perfect in every way. All of the holes lined up correctly making the installation an easy Saturday afternoon project. I do recommend purchasing new mandrel assemblies with the deck due to the fact that the factory never used anti-seize on the steel bolts that go into aluminum mandrel assemblies thus making them impossible to get out without snapping them off. Always use anti-seize on all steel bolts threading into aluminum housings. Always!
Received the exact part that I ordered in just a few days. Fit my air pump perfectly. I am very happy with the cost and part. Great website and easy to use. I would have showed proof of purchase but didn't receive this request before I threw away. Same goes for photo of the new part on air pump.
I have a Honda lawnmower that I purchased in 1983 that I still use regularly. When I gave it a refresh recently, eReplacementParts had everything I needed in terms of parts. And I really enjoy using their website not only for locating parts but also for reinstallation sequence and orientation. It has been extremely helpful. I can't say enough good about eReplacementParts.com.
I got mower blades. Not only a great price but fast. The irony is that it was cheaper to buy multiple blades (save on shipping) than get the old one sharpened at the hardware store. I have already recommended the site to my brother.
Great prices on quality parts with fast shipping. I was able to fix a 16 year old Husqvarna Trimmer and get it running like brand new for a fraction of the cost of buying a new trimmer.
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members