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eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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This bag does not fit my push lawnmower. I would like to return it.
Edward Wilkinson
1843 Wood Duck Drive East
Chambersburg, PA *******
*******684
Rececived the part that I needed for my truck delivered on time great price an of good quality thanks so much
I ordered the part during the COVID crisis. The part took a little longer, nut eReplacementParts kept me informed about the delay caused by COVID. The part came, just like they said it would.
After searching home depot and Lowe's and buying the wrong size cap, your company came through with the right cap.
Thanks
I received my part more quickly than I expected since a lot of places were closed because of the quarantine. It is exactly what I wanted.
Replacement sear plate for my napoleon grill was incorrect and I'm trying to return it. The website for returns is not working working for me and I am still awaiting an email reply on how to proceed. Disappointed in teh service.
Incorrect ereplacement part is shown on the left, correct part from a local grill vendor on right who saiad I received a part for a similar yet different grill. Part numbers are similar but not exact.
Very simple to navigate the site and I received the part I needed quickly. I shopped around before purchasing from this site and found it was the most affordable for the part I needed.
Needed a couple of replacement parts for our gas grill and didn't want to spend the money plus ave the hassle for assembly a new one. The manufacturer was back ordered and has a bad lag with customer service presumably due to the COVID 19. EReplacement parts was slightly more expensive but had both items in stock and promptly shipped them out.
I shopped around and other websites had the parts for a LOT more money. So our gas grill is like new now and we are up and grilling again! Very happy with the prompt service, and would use this website again.
The part was perfect! Way faster shipping than they said. I was pleasantly surprised! Will definitely use them again.
I have a 2004 Husqvarna 42" riding mower. As years go by, she requires a little TLC. I can depend on ereplacement parts to have all parts in stock. The process is very easy and shipment is fast. I highly recommend for those hard to find parts.
I was having trouble checking out and so I called and talked yo a customer service representative. When she came on the she began with her name and asked how may I assist you. I explained my problem and she solved the problem at the end of the call she explained that it may take a bit longer to the extemely high volume. She then said that I was very welcome and have a good day. She was very polite and courteous.
I have an older gas/charcoal grill and the burner tents rusted out on it. I typed in the item number and found exactly what I needed. Fast shipping and the parts fit perfectly. They were also packaged securely.
I am a Storm Victim who needs this part to prepare meals. My Charbroil Grill somehow survived but not the grate inside. Charbroil doesn't have them anymore. So, I find and order the proper Grill Grate from ereplacement.com which is what it needed.
I get that the Covid 19 issue has changed every thing, I really do.
But I paid a 1/3 of what the whole grill was probably worth and then a very big shipping fee and expected it quickly. I ordered on 5/13/2020 then informed on the website many days later that the item will not ship until June 15th or possibly later.
I thought no problem I can contact them and get some help. Nope that's a big negative. They are missing in action. Even in this Covid 19 environment companies are finding ways to answer the phones and take care of their customers.
I have left messages and no returned calls. That money I spent meant the world to me in my current condition.
This is all I know to do.
Roger
I never received my parts. When I check into it, I find out it was stamped in Utah on May 13. And nothing after that.
This was so easy for me to fine the part I needed and ordered it. It came in a few days. I had no trouble putting the part on. Great service.
I had ordered two tires for a lawn mower. They arrived in a prompt manner, and they were exact replacement parts. Unfortunately I had to return them, since the mower required more work than I was able to do. That was about two weeks ago, and I have not yet received a refund. Please contact me regarding this.
*******@att.net
Service an advice were spot on! Shipping was quick, price was great!
I would shop here again. Email communication was good.
New Velcro pad is a great fit and was an easy installation. Cannot see any difference between the original and new parts (except the word "mouse" printed original part).
Fast shipping, great customer service & communication. They sent the right part the first time. Will definitely buy again.
The item that I needed to replace was found on their website. The part was exactly has described and works great. I would recommend if you need replacement parts use this website.
Answer: Seems to be scam. I ordered something and paid around $30'for overnight shipping. It's day 3 and still don't have it. Emailed them and got no resonse. Called them and was placed on hold for over 20 minutes. I finally hung up since it was clear they weren't going to resolve the issue. Stay away from them. Very unprofessional
Answer: Jacks Small Engine is a good source for small engine parts. Baileys Outdoor Power Equipment is where I get my chain saw parts.
Answer: I did receive the wrong part but the customer service promptly refunded my regular ground shipping fee and shipped it to me by 3 day ground on them. I just paid for the part. I did receive it as promised.
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