eReplacementPartsReviews 4,467

Original order placed with 4 day shipping & returned bc carrier took to wrong address. I called and waited on hold for 30 minutes before reaching someone. The associate reordered the items and assisted me I would have it in 4 days. I offered to pay next day because I really need the part. It was not available bc I was ordering Saturday. The part never showed up & when I called after day 6 to check on it, I was told it would ship two weeks later. I have heard only great stories from my mechanic so I tried ordering myself, the parts may work fine but the service I received was not very good.

Terrible experience. Placed the order on Apr 28, multiple calls. Excuses ranged from - the virus, your order is in the warehouse, two parts are missing but on order. Parts are in stock and your order is waiting to be shipped, called again the same two screws were out of stock. By the first of June my chipper was running. The primary issue is I had to reach out to this company, They did not reach out to me. By the way, the wo screws that were missing, I called MTD and they shipped them in less than ten days.

I ordered a part for my gas grill and it didn't arrive for almost a month. When it did finally arrive it was damaged. I tried several times to call over a period of weeks and they don't answer their phone - you get trapped in a phone mail system that won't give you access to a rep and then the system disconnects you. I sent several emails which all received a standard replay and no customer rep response.
The item was damaged in shipment which was not really a surprise as it was shipped in just about the worst packaging I've ever seen. The website and phone mail instructions only refer you to the website but the only solution there is return the item for which they want to charge you for shipping again. I paid almost $10 for shipping the original order and my only recourse is pay shipping to return the item and order the part again for which they want to charge me for shipping AGAIN. This at a time when many, if not most, companies provide FREE shipping is an outrage. To pay for shipping 3 times to get the item I purchased is not acceptable.
Their excuse for no customer service is COVID-19 and that is a gross exploitation of the situation.
I wish I could give zero stars - eReplacementparts.com is ripping me off!

I chose to order form eRP to get the OEM replacement parts, instead of getting a generic replacement part locally. Order arrived quickly and earlier than promised. 2 Stars +.
Item was not as pictured. Is missing mounting eyes clearly shown on website image.
Tried to contact customer support. No customer support due to "Covid" via phone and all emails were answered with generic response about how to return the part.
I guess eRP wants me to return the (defective) part and order it again in the hopes that the next one will be correct? Sounds like "Wash. Rinse. Repeat.
Seems like something that could have been resolved quickly with a phone call, or if a human had read my email support request.

So I needed a replacement height adjustment lever for my lawnmower. I was able to locate the correct part for my mower really quick and even ordered the small plastic cover that goes over the top. It shipped quickly and I was able to swap the part out so I could keep my yard looking great!