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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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I have ordered this product twice, for some reason the first time the order was cancelled. I reordered the the product on 7/20 and do not have it yet! I tried to go to the website and cancel the order but said it was shipped and it could not be tracked... I will return this product if it is received.
I recently acquired a used Husqvarna riding mower for my yard. I had never used or owned a Husqvarna mower until now. I needed a part but had no idea what the part was called. eReplacementparts.com website was very helpful to help me pinpoint the part with it's useful parts diagrams broken out into individual sections. Made, what normally would have taken hrs to figure out, and easy as could be. Ordering and paying for my part was just as easy
Wrong part sent bad, quick refund good, RMA(return merchandise authorization) emailed(don't have a printer), but no shipping label sent bad bad. Web site wouldn't work for me re shipping label huge time waste bad. Promised instructions not included big ‘ole time suck verifying was wrong part trying to get it to fit frustrating. Time spent repacking wrong part for shipping grrr, $ return(good) was by phone but then phone help removed(C virus) bad. Shipping label to be discounted to $5.95 but why must I pay for wrong part which was not my fault? Bad.
I looked all over for a replacement belt for a 2005 craftsman lawn edger to no avail. Not only did I find it here their search engine found it immediately. A true lifesaver. Thank you so much!
Best place to go to find common or hard to find parts for all types of things. Site is easy to navigate and service/delivery is prompt and prices are very competitive. You'll end up bookmarking this site. You'll definitely be going back to it again and again.
I have ordered from the company several times. Accurate and fast shipping. They have a good selection that is in line with the market or better. A lot of times I can find the parts that others do not have. Thanks.
Works perfectly. I really appreciate how the website made it clear exactly what I needed to order, and I'm very glad to have my machine back in business.
I bought a replacement grill for my Coleman grill and the part arrived on time, in great condition. Great vaue.
I usually order parts for Troy-Built and Cub Cadet. Over the years I have had good service with the company. I've never had to return a part they all fit and are of high quality..
Replaced the carburetor on my weedeater. I've always received excellent products, fast service, and great communication. Always my #1 store for parts.
I specifically inquired about needed parts yet received different parts. Details were not addressed either. I received no response per email or phone for well over a week. Like others, I will likely shop elsewhere next time.
On time and exactly as I requested. You need to do your homework and thus know what you are ordering.
THE PART FIT PERFECTLY ON MY AIR COMPRESSOR AND NOW IT RUNS LIKE NEW...
THE PART WAS DELIVERED QUICKLY WITHOUT DELAY AND IT CAME IN A WELL PACKAGED ENVELOPE...
The coffee maker part was perfect but shipping very slow. No updates for a long time. I was close to canceling the order when it finally came through. I give four stars because this was at the start of pandemic so a lot can be forgiven.
Ereplacement.com is a rip off company, I ordered a part from the site and they sent me a envelope with a part number and business card. Do not order from them they will not give you what you ordered.
I ordered a part for my craftsman lawnmower and received an empty box in the mail. My credit card was charged $49.68. There were no answers to my phone calls, and my emails were answered with form letter replies. Obviously no one ever read them to resolve my issue. Extremely disappointed!
I originally wrote a 1-star negative review. However, ystrdy eve the order came in my mailbox. I give the company 3 stars due to the major technical difficulties they seem to be having right now. You can read my original review below. Mechanically they did fine; received my order, charged my card, fulfilled my order and shipped it within a few days. Technologically the company is having issues that is unfortunately negatively affecting their business. I would give 3.5 stars if it was an available selection.
ORIGINAL REVIEW BELOW
Ordered 2 simple parts for a worm-drive circular saw on 07/28/2020. eReplacementParts.com website said over 24 units(for ea part) were in stock and normally ship within 1 - 2 days.
First, I never received email confirmation of my order.
On Aug. 2 I tried to track my order thru their website, yet the website could not find my order. Funny, my C-Card was charged right away. I tried calling the cust. Srvc. No. On their website and the different ph. No. That was on my order. Neither ph no. Had a live person to speak to and they send you back to the web-site. I go back to website and they can't find my order.
I email them explaining situation. No response is sent. I email them'canceling' my order, again, no response.
In spite of this Covid-19 issue, this business is in dire need of an immediate, massive make-over. Frankly, I can't trust a website that completely ignores customers that have already paid for their merchandise. I needed these parts quickly yet all this company did was delay me for a week with zero correspondence. They get a big F on every level and I won't be ordering from them again. My advice is to stay away.
They fit well with little effort and adjustment. Was easier than trying to keep polishing plastic lenses.
Dont have my gas tank yet that i ordered the beginning of july...!-!
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members