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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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I ordered a Rigid Tube for the side burner of my Weber Genesis. There is only 1 rigid tube on the website but unfortunately the original part is about 2 inches smaller (see photo).
Received my part damaged. Tried calling the customer service numbers listed on website, but was only automated could not speak to a person.So I was forced to send an email about my part being damaged, two weeks has passed and this review request is the only response I have received. Shaft was received bent.
I need to exchange but cant ger a response.
The part received is not the right one.
Appreciate a response back to get the problem resolved.
I received an incorrect part and it was unclear why, but ereplacementParts processed the return quickly and without question. Their service department is professional.
I like going to this site to find parts because it's easy to find a part since there's a diagram that you can check to ensure you are getting the right part.
Your customer service is terrible. I ordered part# ******* you shipped ******* my order number was *******. I have tried to get in touch with about it via messages. I have not received any response from you. I have disputed the charge to my credit card, and they have reversed the charge. Please sent me a pre-paid mailing label to return the wrong part to you. I have order the part I need from Briggs and stratton. I no longer need the the part I ordered from you.
Roger Mierop
*******026
*******@aol.com
I needed repair parts for a band saw. I found eReplacementParts online and had a great experience! The website was fast and easy to use and very intuitive. The service fast and the part was exactly what I needed. With all the complexities presented by this pandemic, eReplacementParts communicated regularly about a potential delivery delay, but that turned out to be only a few days. My saw is back!
I was looking for a few replacement parts and was unsure about what I needed and where to go. I found ereplacementparts.com and it was really easy to find what I needed. Got here quickly and is working great.
I ordered a blade for my electric black and decker mower. Was in stock and I chose 3 day shipping. Came as promised. Put it on and all is great.
Easy to find the part I needed, fast delivery, accurate part for my need. The side burner igniter part is apparently a bit hard to find. My local Weber store even had trouble locating it. And their price was high. I turned to online shopping and located the part I needed at eReplacementParts at a halfway decent price. Delivery was quick. My Weber side burner is happy again.
I waited two months for my parts and when they arrived two of the part bags for the bearings I ordered were empty. I sent email regarding missing parts and have yet to receive response
If you are looking for quality replacement parts for a Toro recycler mower, this is the place to shop. Easy to read diagrams, a full listing of parts, and tips on assembly, make this business superior to many others on the Internet. Shipping is fast and communication from eReplacementParts is excellent.
I wrote down on a piece of paper, model, serial, and anything that I thought would be useful. I went to your website. Which only asked about the year of my pole saw. So, I guessed because I didn't see that info on my tool. Made my purchase watched your how to videos. Received the fuel line kit. It was the wrong kit for my tool. Totally my fault, but made the fuel line kit work.
Pole saw runs great. So, it just shows you that even people with no skills can win.
Thank you.
I recently bought repair parts for my air compressor. Upon delivery The valve assembly was already assembled and zip tied all I had to do was cut the zip ties and mount the valve assembly according to their video. After assembling all the parts I turned the compressor on and heard a noise which when I disassembled I've found that the rubber piston ring was ruined after further investigation I found that according to the printed instructions sent with the parts that the zip tied valve assembly was assembled wrong and it ruined the piston ring. I have been trying to contact these people for the past 3 days and there has been no answer back to me to get a new rubber piston ring sent to me at their cost. I do not feel I should have to pay for a new rubber piston ring when it was their fault due to the pre assembled/zip tied valve assembly that was assembled wrong in the first case.
The parts I ordered arrived in a timely manner and in good condition. This is my recommended source for parts to my Black and Decker GH 900 trimmer.
We had ordered a replacement part for a Cuisinart Blender. We were informed that the part was back ordered with no due date available. Imagine our surprise and delight when the replacement part was shipped after a month!
I've always had good results from eReplacementParts, but this is the first time I've tried to contact them with a problem. Using Corona virus is no excuse for an email to go two weeks without a response. I received a package, properly addressed to me, but when I opened it the items were for a different person. There is no return option for received wrong order so I sent an email to the Contact Us address. I've had no response other than the automatic "we'll get back to you".
In mid July I ordered a part. July 26 I emailed them to cancel the order, as they would not answering their phone. On July 27 they charged my credit card which included NY State sales tax. I received the part about August 28. I started to fill out their online form to return the part, I stopped when the refund calculation did not include the NY State sales tax they collected and they deducted return shipping charges. ERepalcement Parts in located UT. I called them but they will not answer the phone, I sent them an email, a week later I still have not heard from them. They did send a email asking me to fill out this rating form. I will never deal with them again.
My order was shipped on 8-25-20 from Utah to Ohio by FEDEX. Today is 9-9-20 and I still do not have your package. Pony Express could have gotten my package here quicker.
Good experience finding right part for my needs. Great Selection of Craftsman tool accessories. Please offer various shipping alternatives to reduce cost.
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members