On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great!
Great deals and gear
Website is great. Shipping is a little slow
The order arrived just fine however, i misordered the product and that is my fault...however, i have tried to call your company 3 times this week with excessive on hold wait times and no call backs, this part is ridiculous...i need to return/exchange a part of my order but i am not sure that i will use you again after this...i hope that someone contacts me to rectify this situation.
Good value for the money, good customer service for dealing with exchanges/returns and items are of good design and quality. This is the 2nd year I've used Epic to order uniforms for my 7-8 baseball team and will use them again next year.
Great service and the product was just like it showed online.
This was my first time ordering from EpicSports. I was referred to them by a friend. Their prices are awesome for the quality of the product! I was also impressed with how fast I received my order. I was given an expected date, but received much sooner than expected. I highly recommend EpicSports!
Great prices on the items we ordered and quick shipping. We received the order well before the expected delivery day.
I've been looking for a hat that fits me right and Epic had it. Love the product and will be ordering again.
Excellent price fast shipping. The soccer balls are great my team is using for practice. They seem to be holding up pretty well.
Very easy to order - great graphics
Did well.
Easy to find
Great product, quick shipping, even better prices.
Exellent quality and low,low prices
The product was of excellent quality at a reasonable price. The delivery time was as described.
Good product; shipping a bit high
Order the Richardson 112 trucker hats for my business and I cannot keep them around they fit your head perfectly definitely get them if you can
Very easy
Uni belts at an unbeatable price!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!