EpicSportsReviews 30,218

Buyer Beware!

I ordered 13 screen print jerseys 3/14. I was told screen print shirts were the fastest way to get delivery on time. I needed them by our first game 4/6. I was assured this was enough time. I called on 4/5, had to wait 30 min on hold, to find out Epic sports made a mistake on printing and we were not getting them on time. Also, the rep, Steven, and only manager, Cody, both teamed up on me to tell nothing can be done. Really? No offer or suggestions to help me out with my stressful situation. Simple options would be to overnight the jerseys and give an eta when they will be done. Instead they did nothing.

I'm finding out now that my jerseys will be shipped within 5 days with UPS ground. Was this the best action from the manager to help out a customer whom has shopped there numerous times. No! This was yet another attempt to not help the customer and take ownership.

Here's a basic rule to business. It is much easier to keep a customer with good customer service, and very difficult to win them back with terrible service. Take notes from Nordstrom.

I will be sharing my experience with all that I know and blogging my experience, until I get an apology.

Buyer Beware. They will lure you in and take your money, but no follow through when you need help.

Shop elsewhere. I warned you.

It was my first time ordering from Epic Sports and will also be my last time. The prices are low but misleading when you get the shipping rates. I received my order and the half of the items were incorrect sizes. I called the Customer Service # and was on hold for 50 minutes. Once I got through I was able to change the order for the correct sizes however now I have to pay for shipping once again and now the items I need to return to do the exchange I'm being told I'm responsible for the shipping costs as well. NEVER AGAIN will I buy from this company. Now two days later I receive a message stating that the socks are back ordered until 10/31/2018 and I need to get in touch with them again to figure out what I want to do. I'm currently on hold with Customer Service, so far for 22 minutes and I'm #10 on the Queue position. Still holding. Oh wait this gets even better, now the automated message says that they are closed because it's after hours and they are on Central Time (I'm Pacific) and to leave a call back number which means I won't get a call back until Monday. That means that the 9 other customers that were in front of me in the queue were not assisted as well. Who knows how long it will take to get a refund back. LESSON LEARNED. Stay Away from Epic Sports.

The only thing that was a concern was the time between placing the order and being notified of supply problems. The speed of the delivery after was short of amazing. There were many attempts to contact me as soon as it became known that the items ordered were no longer available which i appreciate all efforts. It was too bad the items were out of stock and there is no way to immediately know it.

But overall there was great effort to complete the order and provide customer service. Thank you