EpicSportsReviews 30,229

I ordered 1 helmet on 3/7/18. It said it would be here by 3/23/18. I am still waiting! Our games started 2 weeks ago. I had originally ordered all of our helmets for our team and we had one player that his did not fit. I figured I had plenty of time to receive the additional helmet and their website gave me a shipping date that would work perfect. I have contacted customer service and they had the excuse that it was the suppliers fault. They would not expidite shipping. Despite it being 3 weeks over due! They said that "they do not do this". They also said I could just cancel my order. This was not an option as I had already looked and could not find this helmet elsewhere. It needed to match our teams.The had no intention of making this right, despite ordering for our multiple comp baseball teams from them in the past. I also filed another complaint for resolution through their website and have yet to hear back. This was over a week ago. They told me on the phone that they would receive the helmet last thursday and it would be shipped as soon as they received it. I just received a text that my order had finally been shipped today. By the time I get this it will almost be 2 months past my order date and 1 month past their orignal delivery date. This is ridiculous for an online order. I have received orders from China faster. Funny thing is I received a customer service email from them regarding if I loved my product. I HAVEN'T received it! I will not order from them again despite their low prices. I would rather pay a little more and actually receive my order and receive customer service.