On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great transaction. Will order again in the future!
My order was just as promised and delivered quicker than promised. All over a great experience.
The size was not accurate and is too large. He needs a size smaller. The shipping was very quick. I usually love epic sports.
Completely satisfied. Shopped at other online sto respond and Epic had the best prices.
Placed an order(2/21), got partial from Soffee warehouse within timeline stated. Had to email 3 times to find out about the rest of my order which they state was shipped out but returned... it's now 4/13. Finally got a response saying they'd reship it last week, now site says "in process". Notes say UPS never scanned it, which leads me to believe it was never shipped as they claim it was.
Just worried as this order contains items I need to color match & size for cheer squads, but can't really trust I'd get in time to use for our season.
Shipped fast
Im always looking for a good fair price on sporting goods/officials supplies. All items received were as described. Good Values!
If i pay for 2 day air shipping i expect fast turn around. Took 6 days to get product that was stock item.
Price was great delivery time was faster than stated. Product was good.
Great job all aground! That's why I shop with epic!
Great options & pricing
Sorry. I forgot to let you no that I received my order. Fast delivery and in good shape. Thank you for your outstanding service. James
Great all around
Great price, fit, and service!
The variety, quality, and prices are comparable and quick shipping. Thank You! I dont appreciate the required 100 characters to submit.
We ordered softball fielders masks for our kids, the masks came super quick, ordering was extremely easy, not expensive at all. Definitely will recommend EpicSports to friends!
Great prices and quality!
The shipping prices on small orders is too high.
My second order of shirts,love your product and sun block 30% a plus. Thank you so much,great service and speedy delivery.
Great!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!