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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Had some issues trying to get the lettering correct. With the initial lettering option chosen, could not have but 7 letters, when I switched lettering options and was able to put 8 letters on the shirts and then switched back it kept the 8 letters.
I placed my order 2weeks prior to delivery date, the Tues of the delivery week, I received an email saying something was on back order. Nothing, came in on time! I also received belts of the wrong color. I will definitely not be ordering here again
Easy and painless!
As I reviewed this company before, the prices are good, the accuracy of filling the orders are good, but their time of delivery is pretty bad compared to other companies. If they sped up their delivery WITHOUT increasing the cost, I would have given them 5 stars.
I ordered socks and belts for my whole softball team. I made sure to pay for extra shipping so that the items would get here in time for our first game of the season. The colors did not match. The lady on the phone could not seem to match the socks I bought so now I had to return them. She left out that I had to pay a restocking fee for their mistake. I will never use this company again. Im very disappointed!
Great value and designs
Nice & quick
Very pleased with product and pricing
Great prices, easy web page, fast shipping in the past.
Great
Very easy. Need free shipping
I specifically asked for a 2 day quick delivery on all my items. I received 2 boxes by the date given by Epic. There were Track jerseys that never showed up. Jordan from Epic helped and had the jerseys delivered by the following Monday. This was a huge disappointment since I needed them a week earlier.
Fff
So far so good, simple to use
Kids love these balls, thanks Epic
I love the stuff i got...very good quality and cheap price
It was what I wanted and delivered on time.
Wrong items were shipped and received... now awaiting instructions for returnings wrong items so I can receive original order items
Very good product bags are large very impressed
Delivery was in quite a few packages- some challenge in accounting for it all--
$10 cheaper than the store and the right color.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!