On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great prices on great products. Very satisfied with my order.
Great company great shirts and great price
For some reason your or webpage didn't let me complete the purchase 3 times - each time refreshing the page and clicking on the payment panel. Don't know why it took so long, but I hope I ordered just once!
Update - Order received, just in time. Good products
Great
Easy to work with! Great service!
Thank You, Again!
Very happy with the whole experience
Sock sizes are wrong. I will be sending back six pairs of the small digital socks.
My only complaint is shipping price, most places do free shipping when spending over a certain amount
N/a
Great working with them
Excellent website
We have ordered three times for our basketball team and always have great service and great products.
Quick and painless. Website could be updated with colors as it was confusing to print names. I was worried the wrong colors would come.
Size incorrect
I received my item faster than expected and in excellent condition. I will definitely use Epic in the future!
I will definitely be ordering again and will pass this on to all my friends for company and softball shirts
My order came quicker than expected, was exactly what I wanted and was a decent price. Thank you very much! Will order from you again
Great
Fast shipping! Custom embroidery looked great! A++
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!