On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wish website was easier to navigate and individual price listed not bulk price.
It was a good experience
Great product. Team loved the bag and embroidery! The quality was even better than expected for the price! Worth every penny!
After order was placed online confirmation emails were sent to us the same day. We had tracking info within a day as order was shipped within 24 hours of being submitted. Items came in two shipments and packed well. We will continue to use and tell others about Epic...
Great quality and super fast delivery...as always. Thanks EPIC
TFN9 Baseball Team, Long Island, NY
Great products at an affordable price
Items were not delivered on time.
Little disappointed in the communication or lack of initiative. My hat order was damaged during shipment and returned to you by UPS. It never made it to me, it was damaged and sent back by the shipping company.
I called and got an uninformed answer and had no choice at the time but to re-order and be late on delivery by 3 weeks. After a bit of thought, I called again and got some more details. The rep went and inspected the damage. (1 hat out of 72 had some dust on it!)
I had to approve re-shipment and pay the extra to have it expedited for delivery on time.
Disappointed in the whole process and the lack of initiative in getting me my order.
Shopping was easy. I found everything I needed quickly. Prices were good. Checkout was easy. Shipping was prompt.
Great site, great products,and always easy to navigate.
Very fast shipping and great jerseys.
I had a positive experience shopping at Epic Sports. Thanks for the fast shipping and response times.
VERY EASY FINDING WHAT I NEEDED AND GREAT PRICES
Easy site to navigate. Fast shipping. Great material.
Great selection of products. Great prices and fast delivery. I highly recommend Epic for your sports needs.
No complaints!
Appreciate the fast delivery
I couldn't find a better price anywhere, and the product was top notch. The shipping time was cut in half, I got my product in a couple of days.
Overall satisfied with Epic. Good price & product but the delivery time was too long.
Fast delivery. My orders were small, I was getting samples for a customer but things were easy, and fast. I plan to shop with Jiffy again
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!