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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Ordered through the "get it in 7-10 days" section and it took almost 3 weeks and I had to figure out something else for our tournament because this order wasn't in.
Also, the sweatshirts are smaller than expected.
Products were in stock, delivered as expected, works great, and prices are good.
All came in and delivered quickly. Order was correct and all good quality.
I have emailed and responded to emails about my order. I needed shorts with pockets. They didn't have pockets. I have yet to get a response on how to return them and exchange for shorts with pockets. I have decided to give the shorts away and not order from Epic. Please take me off your list.
I ordered trophies for our football team and it was unbelievably easy and everything arrived early, in perfect condition. Thank you!
Excellent shirts perfect for embroidery
Will definitely order again. The quality was amazing customers very happy.
I enjoy looking at the merchandise epic has to offer. There is an endless array of styles and colors to choose from.
The socks look very nice! My order came before time. Fastest delivery I will definitely use again …The team loved the Socks and the Parents.
Normally shipping is pretty fast so I'm not sure why this one took so much longer but it was worth the wait!
Order came earlier then expected! Helmets fit perfect for players, padding on inside and face guard tightly secured.
I appreciate the lower prices, but did have a hard time finding the size box when ordering.
As long as you give plenty of time for the oder arrival then epic sports is my go to. I wish the turn around on receiving product was faster.
Good delivery and packaging. It arrived on time. The items are the same as described.
Great quality. Easy access to print on. Shipped on time.
To place my order on line was easy...it arrived ahead of schedule...it was complete and met with my satisfaction...
I received confirmation at each step of the process - nice.
I ordered 46 coats for our school soccer program. They were delivered within 48 hours! The coats are warm and rain resistant and the players are so thankful to have them during the cold, wet games at the end of our Minnesota fall season! Thank you!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!