EpicSports has a rating of 4.5 stars from 29,837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EpicSports most frequently mention good quality, great price and timely manner. EpicSports ranks 1st among Basketball sites.
Be aware that when you return or exchange your products you will have to pay the shipping to ship the merchandise back, and if you want to exchange you will have to put in a new order and pay for another round of shipping which is suck. I was advise from their customer services that if there is anything wrong with my order they will send me prepaid labels to cover the return shipping cost but they didn't. Their product ended up cost me double than I normally buy in the store. I would never order stuff from this vendor ever again. Suck customer service.
Sent wrong item. I ordered a teen medium, which was the only option you could purchase. They sent a youth. The packaging which I provided them a picture of shows "youth" as the size, and it also shows all the sizes available, youth, teen medium, and teen large.
I also sent them a screenshot from their own website showing, they only offered teen medium.
It took them over a week to "investigate" and they decided they sent the correct item. My loss and wasted money.
I ordered a pink or blue purple and gray shirt. In my photo my logo lady is wearing a white shirt. However her shirt is Every color but white on the shirts they sent. There's a white line down the middle of my logo on every shirt. The backgrounds are also a different shade on each shirt. The border Should be white and it to is pink purple blue and gray. On the pink shirt border is kind of wrinkly stuck together. However this company will not refund my money. I will never order from this company again their customer service is $#*! their printers are $#*! also do not order from this company save yourself the disappointment and money. It takes three $#*!ing weeks for the bull$#*! to even arrive and yet they don't want to give a refund. I would never order from them again.
The products are very good but the customer service is HORRIBLE! We have ordered a number of things at the last order I got the wrong color and tried calling and emailing and by the time they got back to me we were outside of their 30 day return window. They are refusing to let me return the softball pants which were never even tried on. I won't use them again.
The last 2 orders have been delivered past the anticipated dates.
I submitted pictures and sent in two tickets, messaged customer service and was told that the shirt I received with a team order would not be replaced. The neck hole is 2 inches over on one side making the shirt not able to be worn. It is awkward wearing and looking. One sleeve is longer than the other because of this also. They will not replace because they said they cannot guarantee how a shirt will be sewn together. This is ridiculous! They should guarantee quality items. If it is not sewn together correctly it is not a quality item.
We always purchase our umpire caps from Epic Sports as well as many other products for our batting cages. They have great prices and deliver in a timely manner. Great products, and their customer service has always been wonderful.
I receive a few items quickly then it took another 3 weeks to receive the bulk of my shipment! They were missin one item when I called to inquire and held the rest of the order until all items were on your procession before they mailed to me! Nice products new, quality good on all that I ordered!
Just shipping took longer than u feel it should have - about a month overall!
This is a great site to purchase team uniforms from that might be looking to be safe with finances. It is very economical! The items are delivered on time and sometimes ahead of delivery date. Awesome site to utilize to help with a small budget.
Shipped fast. Fits perfect. Best part is they are warm and comfortable. I run a 300 plus acre cemetery in Ohio and am out on the grounds in all weather. These are easy to slip on over anything and they are a great cold blocker.
Thanks to your service I managed to purchase a great shirt. This is my favorite now and I like it. Moreover, it's very comfy to wear. Probably I will order another one for my older brother as a present.
Good experience overall as usual. I did place an order and then realized I forgot something and placed another order. Would have been nice to have one freight charge rather than two. But I received them both as promised.
First time ordering from epic sports, a friend told me about epic so I did. I was very pleased on my team basketball jersey when I revive it, distributed to the team and was very excited! Thanks Epicsports! Luv-n-Aloha
As many of us I do a lot of shopping online. This has been the only and first ever worst experience of my life. I ordered some football Girdles and other things. The order never made it to me even though it was placed early February. It is 3/24/2022 and the package was sent back to the sender as it was not delivered to me. It was received on 3/7/2022 and to this date I have not received a refund because they are soooo backed up on their "unidentified" orders. Oh and by the way good luck trying to get a hold of anyone... They keep asking me how my experience was when I didn't even receive anything from them. The only way to get a hold of someone is through Chat and they ignore you. This is my first time writing a negative review on something and I am posting it all over SM.
Stay away from this just buy from Amazon like I did.
I called to re-order a jersey from last year, the shirt was no longer made, the rep on the phone had suggestions available right away, confirmed it was "close enough" to the original shirt, and executed the order smoothly. I'd definitely use the company again.
I ordered several shirts from this company because I love they are priced right and they are good looking shirts. I had an issue with my last order. I washed one of the shirts after wearing once and it turned yellowish in some spots. I washed it like I washed all my other shirts from there with like colors. I contacted Epic Sports and they told me since it didn't arrive like that they couldn't do anything about it! I told them all I wanted was the same shirt, but they said sorry nothing they could do about this issue. I ordered a $100 worth with my two orders put together and was planning on ordering more, but since they can't give me another shirt which was only around $7 to begin with they are losing a customer. Epic Sports y'all suck!
Best prices, quality, and shipping and most of all easy buying experience. I've searched plenty of sites and this one was the best site out there. They make it so easy for you to choose colors, sizes and quantity.
First representative was rude had a bad attitude. I was not transferred to a Customer relations manager that was requested. Called back again and was able to get my items embroidered. Why tell me it's not possible and then was done with the second representative? This wouldn't of happened if the website gave an option for embroidery.
All-Star Unhemmed piped pants are exceptionally long. Anyone over 6 feet tall will appreciate these pants. I have a player on my team who is 6'8" these pants and they fit him with extra length. I'm 6'2" and they are perfectly baggy. They are also slim fitting and have a low waist/low rise which makes these pants even more of a rarity when it comes to tall players that want a baggy style pant.
I didn't think I'd be able to get replacements for my old school gym shorts so easily. I found the sizes I needed and was able to get pairs for less than $10! They fit great and came fast as separate shipments!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!