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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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My experience was not the best for this order that I placed. We received multiple garments that are incorrect to the size breakdown that I ordered. I actually tried reaching out to Epic Sports, and did not get much help at all, as online it could not even find my order number that was on the packing list that we received. I had plans of returning items, but did not get support. I have since place another order to try and receive the correct garments that I need for a customers order.
I will definitely order again. I ordered a shirt for my daughters school and it came very fast
Everything arrived on time and was true to size. I would buy again
Fast shipping and great product always a positive experience with epic
Very reasonable price, lightweight material and reversible.
Jackets were good quality and at a good price, that arrived on times. I will order again.
Good selection of colors and true to size.
Wish shipping to Hawaii was cheaper
The process of placing the order was easy and the jerseys arrived all on time. We haven't used them yet, but looking forward to this weekend at the tournament. The only thing I would suggest is to limit the amount of periodic emails saying that the order is being processed. I keep the original order email pinned so I have it as a reminder, so having multiple emails sent to me to remind me is not necessary. Other than that the experience was great! Also, the jersey prints turn out really great!
Found the perfect socks for my soccer team! The team and parents love them.
Easy to find quality merchandise for low cost. Shipping was faster than expected.
Epic's website is easy to use and has a great variety to choose from. Can easily place an order & shipping is quick. Highly recommend!
They were perfect! The color was great and the pictures that were printed on the jersey!
Fast shipping and you get what you order I will buy again.
Thank you for replacing the paints and sending a full box of it.
Great to do business with you.
Great products at great prices, timely delivered. I highly recommend this company to everyone.
Fast and accurate delivery! We had a bulk order for 3 football teams and coaches for equipment bags. The order was processed and shipped quickly and we received the order a day early! No defects and the order was completely accurate! We will definitely be using this company again in the future!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!