EpicSportsReviews 30,533

I ordered 25 shirts from Epic Sports in three different orders. (all within one week) All the shirts were prepackaged. Noticed one was missing. Contacted customer service, while not very polite, they did send the missing shirt. Blamed it on their distributor. Checked all the shirts before bringing them to my embroiderer. Again, all prepackaged and all folded looked exactly the same. Received shirts back from embroiderer and while sorting noticed two of the shirts were not what I ordered. They were Texas Shirts and not US Shirts. Called customer service. Got no where with customer service agent. Asked to speak to Supervisor. Was put on hold for about 10 minutes. Supervisor Ryan, while admitting it was their fault (actually the distributor's fault) I had to remind him I did not purchased from distributor, I purchased from Epic Sports. Ryan was very unprofessional and rude. Blamed me then blamed my embroider. Appears to me they slipped in some Texas shirts to get rid of them. Explained how or why would I have thought they slipped in a different shirt? All the prepackaged shirts looked the same. Why would I think to look for something different? Again, Supervisor Ryan very rude and offered no solutions, basically just said I damaged the shirts by having them embroidered. As a business owner, I would be appalled to find out one of my people treated a customer poorly. Will not be doing business with Epic Sports again. (my solution, if not just replacing the shirts would have been to offer two replacement shirts at cost and quick ship. No loss on their part, showed some effort and problem resolved) Bad business.